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LivePerson CTI Platform (Tenfold), on conversation cloud

Score9 out of 10

71 Reviews and Ratings

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What is LivePerson CTI Platform (Tenfold), on conversation cloud?

Tenfold is a computer telephony integration (CTI) platform optimized for customer support and sales enablement. All contact points and interactions with customers are automatically captured back into existing CRM software, such as business calls, emails, texts, and chats. The solution is now part of the LiveEngage since the October, 2021 acquisition.

Categories & Use Cases

Media

Screenshot of Tenfold for Salesforce
Screenshot of Tenfold for Microsoft Dynamics
Screenshot of Tenfold for Salesforce

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Screenshot of Tenfold for Salesforce

LivePerson CTI Platform (Tenfold), on conversation cloud Key Features

Learn about the best (and worst!) features LivePerson CTI Platform (Tenfold), on conversation cloud has to offer, as determined by TrustRadius' reviewers.
Based on 71 ratings of LivePerson CTI Platform (Tenfold), on conversation cloud's features
View all LivePerson CTI Platform (Tenfold), on conversation cloud features

Top Performing Features

  • Agent dashboard

    Enables agents to track and view their individual and team performance.

    Category average: 8.4

  • Validate callers

    Authenticates inbound callers with a customer ID.

    Category average: 8.8

  • Outbound response

    Allows agents to make outgoing responses via different communication channels (e.g. phone, SMS/text, live chat, messaging apps etc..).

    Category average: 8.2

Areas for Improvement

  • Call scripts

    Providing agents with a predefined conversation script.

    Category average: 8.2

  • Multichannel integration

    Ability to collect, store, and share customer data across communication channels such as voice (phone), email, fax, SMS/text, video, web chat, and social media

    Category average: 8.3

  • CRM software integration

    Allows agents to access aggregated customer information and call history data, enabling them to view a comprehensive history of a customer’s interactions.

    Category average: 7.6