Techinline Remote Desktop

Score4.4 out of 10

10 Reviews and Ratings

What is Techinline Remote Desktop?

Techinline Remote Desktop is a remote support application that is designed to enable instant, secure, and trouble-free connections between remote computers anywhere in the world. The vendor's value proposition is that with Techinline Remote Desktop, support teams can quickly and securely view, diagnose, and resolve technical issues on a remote computer without pre-installing software.

Categories & Use Cases

Screen sharing
Allows participants to share their computer screens with others in the meeting, enabling collaborative work and presentations.
Category average: 9.3
Over-the-Internet remote session
Establish secure remote connection with computers outside the network firewall.
Category average: 9.4
Remote management of servers & workstations
Server reboot, start/stop services & processes, clear logs, manage disks, shares, etc. without having to initiate remote control.
Category average: 8.4

Session record
Ability to record session for training purposes.
Category average: 6.8
Annotations
Ability to markup and highlight end user’s screen to provide visual clues or to highlight areas.
Category average: 6.6
Access to sleeping/powered-off computers
Remote access and troubleshooting of out-of-band computers.
Category average: 5.5

Christopher Filippi

President in Engineering at Cursed Network Corporation (1-10 employees employees)

Pros

Portability - expert application can be installed on any PC in seconds.
Easy deployment - even clients with very limited computer capabilities can install the client to let a technician in.
Multi-monitor support - handling clients with multiple monitors is easy.

Cons

Multi-factor authentication via SMS or authenticator app instead of just email.
Better search capability in "Unattended Clients" list.
Mobile client for expert.
Remote control client for Mac OS.

Most Important Features

Quickly establish remote control of a client's computer securely.
Unattended access for lots of client computers and servers.
Expert application can be installed on multiple computers.

Return on Investment

During COVID, we simply would not have been able to work without it.
Integration with our website and customized branding gives clients a good sense of security of who they're letting in.
After 11 years, I see no reason to switch.

Alternatives Considered

GoToAssist Remote Support, TeamViewer and Splashtop SOS

Other Software Used

Splashtop SOS, Google Authenticator, MSP360 Backup (formerly CloudBerry Backup)

Justin Bongard View profile

Senior IT Support Technician in Information Technology at Global Financial Credit, LLC (51-200 employees employees)

Pros

Unattended access always works
Deployment through MSI to all PCs in the company
Stable and dependable. The app never has issues.
Option to follow users' mouse if they have more than one screen but you are only using one screen to display their computer. It allows them to show you things without fighting for the mouse or having our view of their screen be too small.
Lightweight. The app for on-demand remote controll, unattended access, and even the expert are all very small and not resource intentsive

Cons

Be able to have detailed notes about the unattended computer. Currently, you just have a title of the computer and that's it. We can't fit much in the title but we do put, "HOSTNAME - SERVICE TAG - USER'S Name". If it's a spare computer we put "Unused" in place of the user's name.
Be able to block user input. Sometimes they just don't stop moving the mouse or trying to type at the same time and it makes my job frustrating very quickly.
Be able to block non-admins from being to remove the unattended client.

Return on Investment

Allowed us to ship new PCs directly to users, have them allow us access, and then we remotely install all of our software that keeps it safe. We no longer need to ship a computer to us, pay to ship it to them, and waste a lot of time.
It allows us to help users the moment they have a problem on their screen so they don't have to get back into the program and try to recreate the problem later.
Unattended access allows us to not pay for the tech and employee's time, just to let the tech in the computer.
The ROI is definitely there in less than 6 months.

Alternatives Considered

Splashtop Business Access, Splashtop On-Demand Support, Splashtop Remote Support, LogMeIn Central, LogMeIn Pro, LogMeIn Rescue, TeamViewer and Chrome Remote Desktop

Other Software Used

TeamViewer, Splashtop Business Access, LogMeIn Rescue

Mark Fredericks View profile

COO at Micronetics, Intl. (1-10 employees employees)

Pros

It is a breeze to get connected with users. It seems to get through firewalls, and users can in most cases find the button to click based on the browser to start the session. Other services it would take 10 minutes sometimes for the users to get connected. In addition, we added the FixMe.IT link within our software so users just click it and they in most cases connect in 10 seconds unless it is a slow browser or has high security.
The feature they added a year ago to connect with up to 10 computers. Especially useful when installing remotely a network installation of our accounting software.
Simple click to switch to our screen, their screen and other attached screens.

Cons

Not sure if we are able to display multiple screens at the same time. For example the server and some workstations. I know we can click back and forth easily, but not sure if we can display them at the same time.

Return on Investment

Tremendous time saver as the first thing we say is "let's connect" so that questions or problems are resolved quickly. Thus saving money.

Other Software Used

GoToMeeting

Nick Tietjen View profile

Integration supervisor in Information Technology at Shore Office Systems (11-50 employees employees)

Pros

Easy for customers to get me a Client ID
No real lag time with the connection makes it easy for me to get done what I need to get done in a quick fashion
Can reboot computer without having client to sign me back on