TeamViewer Mining, Quarrying, and Oil and Gas Extraction Reviews & Insights

Score8.5 out of 10

2,591 Reviews and Ratings

Community insights

TrustRadius Insights for TeamViewer are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Seamless Communication: Users have praised TeamViewer for its seamless communication capabilities, including a variety of options such as chat, call, and video that enhance interactions with remote clients. The augmented reality feature was particularly highlighted for its usefulness in addressing hardware and cabling problems.

Efficient Remote Access: Reviewers emphasized the platform's efficiency in accessing and controlling remote laptops and computers, significantly aiding in issue resolution. They also lauded TeamViewer for its comprehensive remote access features and ease of use.

Fast and Secure Connection: Customers appreciate the fast and secure connection provided by TeamViewer, along with the reliable chat feature for smooth support sessions. The monitoring and asset management capabilities were also appreciated for enhancing the remote access experience.

TeamViewer Reviews

9 Reviews

Mining, Quarrying, and Oil and Gas ExtractionMining & Metals3Oil & Energy6

Videos

TeamViewer for all

Rating: 5 out of 10

Incentivized

February 9, 2024

Use Cases and Deployment Scope

We use TeamViewer when we want to access a computer at a different location. It is usually used to troubleshoot problems that another location may have. Due to the demand for remote work it was easy to use TeamViewer when we needed to make presentations or access content from a different location.

Pros

remote access
user friendly
works quickly with good internet

Cons

issues contacting support when needing help
file transfer not available
timeout

Likelihood to Recommend

It is best suited for the work from home worker. It allows for a secure remote connection. It is easy to use and user friendly. You do not need to have a degree in technology to understand the software/application. All you need is for both computers to have TeamViewer and you good to go.

Verified User

Manager in Finance and Accounting (Oil & Energy company, 201-500 employees)

Vetted Review

5 years of experience

"Access your System from Anywhere" Team Viewer

Rating: 10 out of 10

Incentivized

January 9, 2024

Use Cases and Deployment Scope

I am working remotely as this tool helps me to get in touch with the IT team if we are facing any issues while using a laptop. Also, if I want any software on my laptop that needs an administrator ID and password then I share the TeamViewer ID and password with the IT team and they take my access to install the required software.
TeamViewer Remote is without a doubt one of the most used platforms around the world and has been popular for its ease of use, in addition to having a very good reputation. With this software tool, we can remotely serve users who cannot travel geographically and this offers a great advantage for companies that are distributed in different headquarters, many of them distant, and without IT personnel.

Pros

I love the unattended access that TeamViewer offers

Cons

This is to be the self-responsibility of the user who allows authorization to another user to ensure data privacy and security.
I have had problems with TeamViewer's shortcuts not working properly unless I run them from the command prompt.
The security of the sessions could be improved; I think they are not as rigid as they should be regarding authentication factors. Also, it depends on a good connection on both sides for adequate and uninterrupted use.

Likelihood to Recommend

eamViewer is helping me in to increase productivity in my work by allowing me to access or provide my system access to other which consumes less time and makes connectivity and interaction easy.

Verified User

Employee in Finance and Accounting (Mining & Metals company, 1001-5000 employees)

Vetted Review

2 years of experience

A robust remote access tool from TeamViewer

Rating: 9 out of 10

Incentivized

March 29, 2022

Use Cases and Deployment Scope

TeamViewer is the remote desktop solution used to access servers or desktops remotely, especially while working remotely from home. It provides. A secure connection to the remote device through their application also works in a proxy network. The connection is encrypted with a passcode that can be created by the admin avoiding all sorts of security threats that might happen during remote access.

Pros

Low storage application.
Works on proxy network.
Connects to remote system instantaneously.

Cons

Disconnections with remote systems are observed while on standby.

Likelihood to Recommend

It is a reliable solution for remotely accessing desktops or servers if physical access is not possible. Multiple systems can be connected at the same time. Very intuitive to use and is secure Supports connectivity through the mobile app which can be downloaded from the Android play store. All connections are encrypted through a passcode keeping security in check.

Paul Saacreia

Senior Manager in Information Technology at Coforge (Oil & Energy, 10,001+ employees)

Vetted Review

5 years of experience

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TeamViewer is excellent and easy to use!!

Rating: 9 out of 10

Incentivized

August 17, 2021

Use Cases and Deployment Scope

TeamViewer is excellent for screen shares with remote users! I use it mainly for collaboration and remote support.

Pros

Screen share capability.
Meetings.
VoIP.

Likelihood to Recommend

If I am away from the office and trying to resolve an issue for someone, I can set up a quick TeamViewer meeting and work with the customer right away.

Abdul S. Usmani

Solution Integrator in Information Technology at ConocoPhillips (Oil & Energy, 10,001+ employees)

Vetted Review

2 years of experience

View profile

TeamViewer is an Awesome Remote Access Software.

Rating: 9 out of 10

Incentivized

June 22, 2021

Use Cases and Deployment Scope

TeamViewer is a marvelous remote connectivity platform. I can seamlessly get remote access to my office computer when I am traveling. The awesome thing about TeamViewer is that it is extremely easy to operate.

Pros

TeamViewer's mobile application is flawless.
I can rapidly transfer crucial files using this great software.
The interface of TeamViewer is user-friendly.

Cons

I think that TeamViewer is a bit expensive for small business.
It needs stable internet connectivity to function smoothly. With weak internet connection I am unable to work.

Likelihood to Recommend

I love that TeamViewer is one of the simple and easiest remote access software. Its interface is easy to understand and it runs excellently on my PC and mobile device.

Mohsin Shah

Digital Marketing Executive in Marketing at New India Metal Works (Mining & Metals, 1-10 employees)

Vetted Review

1 year of experience

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TeamViewer is a fantastic remote support tool to use!

Rating: 9 out of 10

Incentivized

June 21, 2021

Use Cases and Deployment Scope

TeamViewer is a great tool to provide secure sharing of your desktop for remote support that may not otherwise have access into your business network. Combines remote access and online meetings together.

Pros

Remote access support.
Team meetings.
Security in multi-level.

Cons

Expensive.
Some security features are difficult to navigate.

Likelihood to Recommend

It is well suited for use with remote vendors or remote locations, almost providing something like a remote desktop experience over the internet but it works flawlessly. No lagging. This would be less appropriate for places that are high security and could cause vulnerability alerts to be triggered.

Verified User

Professional in Information Technology (Oil & Energy company, 1001-5000 employees)

Vetted Review

5 years of experience

Magnificent work communication tool

Rating: 9 out of 10

Incentivized

November 18, 2019

Use Cases and Deployment Scope

I believe that Blizz by TeamViewer is an excellent communication tool. Currently, we use it in two ways to communicate internally and also for video conferencing with clients, which we can address individually to solve their questions and concerns.

Thanks to this communication tool, the level of synchronization in the internal workgroup have increased, which makes our work faster and more efficient. It has also greatly improved our communication with our customers or suppliers with whom we must always keep in touch.

Pros

It has good video resolution and focus adaptation.
Variety in forms of communication( Message, voice messages & writing.
It has an excellent capacity of people in a group conference. Perfect for business.

Cons

Little connectivity in the app by phone has problems logging in and disconnects.

Likelihood to Recommend

Appropriate use of this tool would be to use it for internal communication in the company or to contact customers. A misuse would be to use it for something personal like communicating with your family or friends. Since I think this tool is for commercial use.

Denise Heaton

Project Management in Customer Service at Westinghouse Electric Company (Oil & Energy, 5001-10,000 employees)

Vetted Review

3 years of experience

View profile

Complete remote assistance software

Rating: 8 out of 10

Incentivized

July 10, 2019

Use Cases and Deployment Scope

Currently, TeamViewer is being used by some departments of the organization, like Information Technology, ITAS-Information Technology Applications and Services. It is used to provide remote support to clients, and to our employees too. With Team Viewer each support assistant can quickly access any machine in the organization's intranet. Team Viewer is really useful to our service desk, for helping any employee with tech support or even in-depth technical support.

Pros

It is easy to use, it allows control of any computer from any part of the world.
The communication between you and the computer being controlled is really fast, it has just a little delay.
It allows you to transfer files.
Really affordable.

Cons

Whenever you have a low bandwidth internet connection, you will have more delay, and can be kind of slow.
You won't be able to control a computer with a different version from yours.
Maybe they could add the function of viewing two remote computers at same time.

Likelihood to Recommend

TeamViewer is well suited when any employee or client have any problem with any software or support. The support technicians do not need to go personally to repair something in your computer, he just takes remote control of it and solves your problem. The scenario where TeamViewer is less appropriate is when the internet connection is slow, you will have some lag.

Adriano Rosa

Programmer in Information Technology at Alcoa Inc (Mining & Metals, 10,001+ employees)

Vetted Review

2 years of experience

Quick, easy, & reliable customer support

Rating: 10 out of 10

February 1, 2014

Use Cases and Deployment Scope

It is mainly used by the Consulting & Support departments to implement and support our software solutions.

Pros

Easy to install
Remote control connections are simple to establish
Tools & Functionality are easy to navigate
Connection feeds refresh quickly

Cons

File transfer utility is not as user friendly as other remote control software's
New versions are not backwards compatible (ie. TeamViewer 8 cannot connect to TeamViewer 9 versions without requiring an upgrade)

Likelihood to Recommend

I believe it is a great tool for remotely supporting customers and performing web conferencing. In instances, where a customer does not currently have the program installed it is occasionally easier to use web based remote control software's for quicker resolutions of issues.

Verified User

Technician in Information Technology (Oil & Energy company, 11-50 employees)

Vetted Review

8 years of experience

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