TrustRadius Community Insights are summaries of user sentiment from verified TrustRadius reviews and, when relevant, HG Insights data.
Overview
Synthesised from 53 reviews | Last Published May 26, 2026
TeamViewer is primarily used by organizations for remote IT support, troubleshooting, and comprehensive remote access to systems, enabling IT teams to manage devices and perform software installations across various locations. In TrustRadius reviews, its robust remote access and control capabilities are frequently praised by 64% of respondents, alongside efficient file transfer and broad cross-platform compatibility, making it crucial for distributed teams and multinational companies.
The platform significantly contributes to cost savings by reducing travel expenses and boosts productivity through faster problem resolution. However, reviewers frequently cite high licensing costs, with 30% noting it as expensive, and report issues with connection stability and performance degradation on low-bandwidth networks. Despite these concerns, the overall sentiment points to a strong positive ROI.
Pros
Robust remote access and control for diverse devices
Efficient file transfer between remote and local systems
Broad compatibility across operating systems and mobile devices
Significant reduction in travel expenses and operational costs
Enhanced productivity through faster problem resolution
Cons
High licensing costs, particularly for smaller organizations
Frequent connection stability issues and disconnections reported
Performance degradation on low-bandwidth or unstable networks
User interface can be complex and cluttered for new users
We use TeamViewer when we want to access a computer at a different location. It is usually used to troubleshoot problems that another location may have. Due to the demand for remote work it was easy to use TeamViewer when we needed to make presentations or access content from a different location.
Pros
remote access
user friendly
works quickly with good internet
Cons
issues contacting support when needing help
file transfer not available
timeout
Likelihood to Recommend
It is best suited for the work from home worker. It allows for a secure remote connection. It is easy to use and user friendly. You do not need to have a degree in technology to understand the software/application. All you need is for both computers to have TeamViewer and you good to go.
VU
Verified User
Manager in Finance and Accounting (201-500 employees)
I am working remotely as this tool helps me to get in touch with the IT team if we are facing any issues while using a laptop. Also, if I want any software on my laptop that needs an administrator ID and password then I share the TeamViewer ID and password with the IT team and they take my access to install the required software. TeamViewer Remote is without a doubt one of the most used platforms around the world and has been popular for its ease of use, in addition to having a very good reputation. With this software tool, we can remotely serve users who cannot travel geographically and this offers a great advantage for companies that are distributed in different headquarters, many of them distant, and without IT personnel.
Pros
I love the unattended access that TeamViewer offers
Cons
This is to be the self-responsibility of the user who allows authorization to another user to ensure data privacy and security.
I have had problems with TeamViewer's shortcuts not working properly unless I run them from the command prompt.
The security of the sessions could be improved; I think they are not as rigid as they should be regarding authentication factors. Also, it depends on a good connection on both sides for adequate and uninterrupted use.
Likelihood to Recommend
eamViewer is helping me in to increase productivity in my work by allowing me to access or provide my system access to other which consumes less time and makes connectivity and interaction easy.
VU
Verified User
Employee in Finance and Accounting (1001-5000 employees)
TeamViewer is the remote desktop solution used to access servers or desktops remotely, especially while working remotely from home. It provides. A secure connection to the remote device through their application also works in a proxy network. The connection is encrypted with a passcode that can be created by the admin avoiding all sorts of security threats that might happen during remote access.
Pros
Low storage application.
Works on proxy network.
Connects to remote system instantaneously.
Cons
Disconnections with remote systems are observed while on standby.
Likelihood to Recommend
It is a reliable solution for remotely accessing desktops or servers if physical access is not possible. Multiple systems can be connected at the same time. Very intuitive to use and is secure Supports connectivity through the mobile app which can be downloaded from the Android play store. All connections are encrypted through a passcode keeping security in check.
TeamViewer is excellent for screen shares with remote users! I use it mainly for collaboration and remote support.
Pros
Screen share capability.
Meetings.
VoIP.
Likelihood to Recommend
If I am away from the office and trying to resolve an issue for someone, I can set up a quick TeamViewer meeting and work with the customer right away.
TeamViewer is a marvelous remote connectivity platform. I can seamlessly get remote access to my office computer when I am traveling. The awesome thing about TeamViewer is that it is extremely easy to operate.
Pros
TeamViewer's mobile application is flawless.
I can rapidly transfer crucial files using this great software.
The interface of TeamViewer is user-friendly.
Cons
I think that TeamViewer is a bit expensive for small business.
It needs stable internet connectivity to function smoothly. With weak internet connection I am unable to work.
Likelihood to Recommend
I love that TeamViewer is one of the simple and easiest remote access software. Its interface is easy to understand and it runs excellently on my PC and mobile device.
TeamViewer is a great tool to provide secure sharing of your desktop for remote support that may not otherwise have access into your business network. Combines remote access and online meetings together.
Pros
Remote access support.
Team meetings.
Security in multi-level.
Cons
Expensive.
Some security features are difficult to navigate.
Likelihood to Recommend
It is well suited for use with remote vendors or remote locations, almost providing something like a remote desktop experience over the internet but it works flawlessly. No lagging. This would be less appropriate for places that are high security and could cause vulnerability alerts to be triggered.
VU
Verified User
Professional in Information Technology (1001-5000 employees)
I believe that Blizz by TeamViewer is an excellent communication tool. Currently, we use it in two ways to communicate internally and also for video conferencing with clients, which we can address individually to solve their questions and concerns.
Thanks to this communication tool, the level of synchronization in the internal workgroup have increased, which makes our work faster and more efficient. It has also greatly improved our communication with our customers or suppliers with whom we must always keep in touch.
Pros
It has good video resolution and focus adaptation.
Variety in forms of communication( Message, voice messages & writing.
It has an excellent capacity of people in a group conference. Perfect for business.
Cons
Little connectivity in the app by phone has problems logging in and disconnects.
Likelihood to Recommend
Appropriate use of this tool would be to use it for internal communication in the company or to contact customers. A misuse would be to use it for something personal like communicating with your family or friends. Since I think this tool is for commercial use.
Currently, TeamViewer is being used by some departments of the organization, like Information Technology, ITAS-Information Technology Applications and Services. It is used to provide remote support to clients, and to our employees too. With Team Viewer each support assistant can quickly access any machine in the organization's intranet. Team Viewer is really useful to our service desk, for helping any employee with tech support or even in-depth technical support.
Pros
It is easy to use, it allows control of any computer from any part of the world.
The communication between you and the computer being controlled is really fast, it has just a little delay.
It allows you to transfer files.
Really affordable.
Cons
Whenever you have a low bandwidth internet connection, you will have more delay, and can be kind of slow.
You won't be able to control a computer with a different version from yours.
Maybe they could add the function of viewing two remote computers at same time.
Likelihood to Recommend
TeamViewer is well suited when any employee or client have any problem with any software or support. The support technicians do not need to go personally to repair something in your computer, he just takes remote control of it and solves your problem. The scenario where TeamViewer is less appropriate is when the internet connection is slow, you will have some lag.
It is mainly used by the Consulting & Support departments to implement and support our software solutions.
Pros
Easy to install
Remote control connections are simple to establish
Tools & Functionality are easy to navigate
Connection feeds refresh quickly
Cons
File transfer utility is not as user friendly as other remote control software's
New versions are not backwards compatible (ie. TeamViewer 8 cannot connect to TeamViewer 9 versions without requiring an upgrade)
Likelihood to Recommend
I believe it is a great tool for remotely supporting customers and performing web conferencing. In instances, where a customer does not currently have the program installed it is occasionally easier to use web based remote control software's for quicker resolutions of issues.
VU
Verified User
Technician in Information Technology (11-50 employees)
