It is being used by a department whereby we use this to remote support users within the ASEAN region. The main usage of this software is to provide IT support to users within and outside of the office with ease. Teamviewer has been very helpful and easy to use for all the users.
Pros
Easy to use interface.
No installation required.
Smooth and quick connection.
Smooth and fast connection.
Cons
Need to work on license renewal pricing, this is a typical way to drive existing customers away when they wanted to renew their licenses.
Seems to get money minded as [they] kept asking us to renew but only provided a less than 10% discount for getting a new corporate license.
Likelihood to Recommend
When IT team members support users remotely using Teamviewer, as long as the software is installed, they could freely reboot the PC and the session will automatically get connected. This feature is extremely useful for remote support as users may not spend all of their time staring at the monitor screen and waiting for miracles to happen.
VU
Verified User
Manager in Information Technology (Executive Office company, 10,001+ employees)
