With a high rise in the number of students and other staff around the world, there was a need for a remote tool to reduce distance and ensure all services are reached. This is where this tool came in handy to speed up remote services, engagement, troubleshooting, and consultancy for other needs, all of which are possible while sleeping or on desktops/computers.
Pros
Endpoint and network monitoring.
Infrastructure and applications troubleshooting.
Remote team collaboration.
Cons
Although not a particularly difficult situation, a good network connection is essential.
Likelihood to Recommend
First, it is used by both small and large enterprises, as long as the aim is to provide remote services. I like how it's pre-customized in terms of features, and all packages are suitable. It is very secure, such that even when remotely accessible, it prioritizes secure sign-in, and in the event of an issue, it instantly alerts the valid user.
I have been using this for a while now for remote access. Usually, I use this to collaborate with the back-end for guiding me through specific templates, labelling and meeting quality standards. It lets me switch between devices easily, which actually comes in handy, and I also don't have to wait for any approval to log into systems anytime. Besides, it reconnects on its own once the remote machine reboots and comes online. It provides a high level of security, protecting from cyber attacks and aids in providing assurance in regulated environments through two-factor authentication and end-to-end encryption features.
Pros
Gets work done even when the internet is a little bit unstable, with some drop in resolution. There is barely any lag.
Notes can be added once the session ends which gets logged as well with history. This helps in differentiating one session from another in cases of back to back, too many sessions.
Allows recording live sessions, which can be replayed as and when required.
Cons
Very basic transfer interface for files and folder transfers with no indication of the size of file transferred and the estimated time needed.
No built-in or integrated whiteboard provided. Using an external whiteboard is hectic.
Sometimes the sync breaks with complex characters like LaTeX code. There is no formatting support for real-time chat for such characters.
Likelihood to Recommend
I was working on the LaTeX formatting of a math problem where I faced some issues with spacing the characters. One of the backend team members connected me via TeamViewer, took control of my system, and explained the spacing in characters to me thoroughly in real time. It was so amazing to learn in real time, ask doubts and watch them perform the task on my system. I also added session notes. That really gives a lot of confidence.
We use TeamViewer to securely connect to computers and servers in different locations, specially when there is no direct network access. It helps our team quickly fix technical issues, support users, and work together during system problems. It also keeps a record of all sessions and follow strict security rules, which is important for our industry.
Pros
Easy access to remote devices.
Fix issues without someone being there.
Strong security.
Instant help and teamwork.
Works on any device.
Connects with our helpdesk tools.
Cons
It uses a lot of computer power.
It is not always smooth on slow internet.
No easy command-line access.
Likelihood to Recommend
I am giving it a 9 rating because of the support it has provided in our work. There was a time our company was supporting an university exam and their servers were in the university. All of the sudden server started having some sort of issue and team was not able to solve that issue so they connected with me over TeamViewer. As I am an expert in server issues so I solved that issue in few minutes.
TeamViewer is one of the best software when it comes to remot support, we generally used it for remot access to servers and workstation. TeamViewer offers end-to-end encryption, 2 factor authentication , and other security measures, ensuring that your organization’s data remains safe while accessing systems remotely. There are manny problem address by this software, it pre-alert or address the small tech issues before it expands. Core scope is to remotely connect with the virtual servers and systems.
Pros
TeamViewer allows users to access remote computers without anyone needing to be physically present at the other end. This is useful for IT administrators managing servers or individuals accessing office computers from home.
The ability to instantly connect to a remote device and diagnose or fix issues makes it ideal for IT support teams.
Users can share their screens for meetings, training, or collaboration, making it a great tool for remote work.
Cons
Even for personal users, TeamViewer sometimes incorrectly flags sessions as "commercial use," limiting connection time and requiring users to appeal for reinstatement.
While TeamViewer is optimized for most network conditions, it can struggle with high-latency connections or unstable internet. Competitors like AnyDesk often perform better in such scenarios.
The macOS version lacks some features available on Windows, such as advanced file transfer options and direct clipboard sharing. Linux support, while present, is not as feature-rich.
Likelihood to Recommend
Scenario where the TeamViewer is suited are 1). IT staff can take full control of the remote machine and resolve issues efficiently. 2). An employee working from home needs to access files and applications on their office desktop. 3). Offers seamless remote access between different operating systems. Scenario where TeamViewer is less suited 1). Video conferencing tools like Zoom, Microsoft Teams, or Google Meet offer easier and more efficient screen sharing.
VU
Verified User
Engineer in Engineering (Education Management company, 51-200 employees)
I use TeamViewer for remote administration of user's computers. This avoids unneeded travel and time when addressing issues. Elevation of rights works well when needed, as long as I use Windows auth rather than TeamViewer's password. I use file transfer and it is very easy to accomplish.
Pros
Elevated access
File transfer
Reboot with auto reconnect
Cons
Ability to copy/paste passwords from host to target computer, especially when using LAPS
I am not a fan of the new interface
Group management within the client rather than from web console
Likelihood to Recommend
Remote troubleshooting when time and distance is a factor is the perfect solution.
Elevation of rights, if not done a specific way, causes remote control of mouse to be lost.
Our e-learning company mainly uses TeamViewer for remote support and troubleshooting. It helps us quickly connect to students' or trainers' devices to fix technical issues during online sessions. File and screen sharing also become very easy, especially during training or meetings. The biggest problem it solves is saving time and effort since we don’t need to travel or wait long to fix issues. We primarily use it in IT support and training, where real-time connection is vital.
Pros
TeamViewer is good for remote troubleshooting. For example, if a student has a problem with installing software, we can just take control of their system and fix it.
It’s also great for screen sharing during training sessions; trainers can show their screen and explain things step by step.
File transfer is very fast, too, so we can send big files like CAD models or training material easily without email.
Another good thing is it works on all devices, laptops, tablets, or even mobiles.
Cons
TeamViewer is good, but there are some things that can improve. Sometimes, the connection drops if the internet is weak, interrupting the work.
The interface can also feel a bit confusing, especially for new users; it should be more straightforward.
When multiple people connect to the same session, it slows down a lot, which is frustrating.
Adding better features for group sessions and making file management easier would improve it.
Likelihood to Recommend
TeamViewer is perfect for remote support. For example, if a student faces software issues during an online session, we can quickly connect to their system and solve the problem. It is also good for trainers to share their screens during live sessions and explain concepts step by step. Another good scenario is transferring large files like CAD models or presentations easily.
But it’s unsuitable when the internet is slow because the connection can drop or lag. Also, group collaborations where many people must work together on the same screen don’t perform smoothly.
VU
Verified User
Project Manager in Product Management (Education Management company, 51-200 employees)
In the general use, TeamViewer was most effective when it came to trotting troubleshooting since our IT personnel could solve problems without physically attending to the site. It is also useful for those project reviews, for example, we can also share the screens and work on them simultaneously. However, it is not very suitable for serving as a long-term monitoring device or for remote work that occurs more often; there are probably devices for it.
Pros
Operation on both the desktop and the mobile versions
Simultaneous management of files while the connection is made for a remote session
Provide secure access of computers when the administrator is not present to perform the necessary maintenance on the servers
Cons
Some delay in sharing a high definition view on the main display of a projector or an LED screen
Restricted possibilities to adjust layout and design of the user interface
Specifically, the channel can be noisy, and the audio quality may fluctuate in different situations.
Likelihood to Recommend
We have come to use TeamViewer on a daily basis; thus, it has grown to be among the most influential tools in digital communication. Because of those positive aspects, remote collaboration has become almost as real as if we were all in the same physical space.
In this era of remote work or home office, all organizations need tools, technologies and applications that address different aspects of this work, such as security, resilience or availability. In our university, the use of applications or platforms to connect remote workstations was fundamental during the pandemic. Now the home office continues to be present in different areas not only administrative but also academic. TeamViewer in certain cases functions like an alternative of our main platform of remote work.
Pros
Easy to use for novice users
Highly secure in the complex context of remote work
Most of the communication functions for remote control in this type of application
Easy acquisition process for enterprise environment
Cons
More intuitive client application
Simplify the user interface
Get more options to meet network requirements for users with low or stable connectivity
Likelihood to Recommend
We recommend using TeamViewer as a secondary plan for remote connection, as a VPN to a remote work network for user computers. However, not all use cases apply. For example, TeamViewer is not the best solution for remote connections of high-privileged computers in a corporate network; there are more robust software and solutions with higher security. TeamViewer is a very good solution for connections that don't require a high workload in the remote session. It works very well for remote support of users who have simple problems that can be solved in a few minutes. This application requires very stable and good Internet connection, so it should be considered.
TeamViewer is primarily used in our organization. The #1 use case is that it makes it easy to provide remote support. We use it to connect to employees' computers and solve problems. In some cases, we also hold one-to-one meetings via TeamViewer. We prefer TeamViewer both to connect to a remote computer and to talk about a common topic once related. Finally, we use it to provide maintenance connectivity to embedded devices such as tablets and mini PCs. In all these scenarios, it allows us to solve problems remotely without the need to access the device physically.
Pros
Remote connection.
Saving time.
Ability to monitor the recorded devices.
Cons
The connection time can be slow in some cases.
Difficult to use due to version differences.
Likelihood to Recommend
It will solve your problem in many scenarios where you can provide remote support. If you do not need to physically reach the devices, TeamViewer will be enough for you. Thanks to the feature called Pilot, you can offer step-by-step solution suggestions in augmented reality experience. For example, you are not on the air but you know that the device can be intervened by following certain steps. At this point, you can create step-by-step instructions with the pilot feature.
VU
Verified User
Administrator in Information Technology (Education Management company, 1001-5000 employees)
