Based on 53 verified reviews published in the last 18 months
TrustRadius Community Insights are summaries of user sentiment data from TrustRadius reviews and, when relevant, HG Insights data.
Overview
Synthesised from 53 reviews | Last Published May 26, 2026
TeamViewer is primarily used by organizations for remote IT support, troubleshooting, and comprehensive remote access to systems, enabling IT teams to manage devices and perform software installations across various locations. In TrustRadius reviews, its robust remote access and control capabilities are frequently praised by 64% of respondents, alongside efficient file transfer and broad cross-platform compatibility, making it crucial for distributed teams and multinational companies.
The platform significantly contributes to cost savings by reducing travel expenses and boosts productivity through faster problem resolution. However, reviewers frequently cite high licensing costs, with 30% noting it as expensive, and report issues with connection stability and performance degradation on low-bandwidth networks. Despite these concerns, the overall sentiment points to a strong positive ROI.
Pros
Robust remote access and control for diverse devices
Efficient file transfer between remote and local systems
Broad compatibility across operating systems and mobile devices
Significant reduction in travel expenses and operational costs
Enhanced productivity through faster problem resolution
Cons
High licensing costs, particularly for smaller organizations
Frequent connection stability issues and disconnections reported
Performance degradation on low-bandwidth or unstable networks
User interface can be complex and cluttered for new users
TeamViewer is one of the best software when it comes to remot support, we generally used it for remot access to servers and workstation. TeamViewer offers end-to-end encryption, 2 factor authentication , and other security measures, ensuring that your organization’s data remains safe while accessing systems remotely. There are manny problem address by this software, it pre-alert or address the small tech issues before it expands. Core scope is to remotely connect with the virtual servers and systems.
Pros
TeamViewer allows users to access remote computers without anyone needing to be physically present at the other end. This is useful for IT administrators managing servers or individuals accessing office computers from home.
The ability to instantly connect to a remote device and diagnose or fix issues makes it ideal for IT support teams.
Users can share their screens for meetings, training, or collaboration, making it a great tool for remote work.
Cons
Even for personal users, TeamViewer sometimes incorrectly flags sessions as "commercial use," limiting connection time and requiring users to appeal for reinstatement.
While TeamViewer is optimized for most network conditions, it can struggle with high-latency connections or unstable internet. Competitors like AnyDesk often perform better in such scenarios.
The macOS version lacks some features available on Windows, such as advanced file transfer options and direct clipboard sharing. Linux support, while present, is not as feature-rich.
Likelihood to Recommend
Scenario where the TeamViewer is suited are 1). IT staff can take full control of the remote machine and resolve issues efficiently. 2). An employee working from home needs to access files and applications on their office desktop. 3). Offers seamless remote access between different operating systems. Scenario where TeamViewer is less suited 1). Video conferencing tools like Zoom, Microsoft Teams, or Google Meet offer easier and more efficient screen sharing.
I use TeamViewer for remote administration of user's computers. This avoids unneeded travel and time when addressing issues. Elevation of rights works well when needed, as long as I use Windows auth rather than TeamViewer's password. I use file transfer and it is very easy to accomplish.
Pros
Elevated access
File transfer
Reboot with auto reconnect
Cons
Ability to copy/paste passwords from host to target computer, especially when using LAPS
I am not a fan of the new interface
Group management within the client rather than from web console
Likelihood to Recommend
Remote troubleshooting when time and distance is a factor is the perfect solution.
Elevation of rights, if not done a specific way, causes remote control of mouse to be lost.
Our e-learning company mainly uses TeamViewer for remote support and troubleshooting. It helps us quickly connect to students' or trainers' devices to fix technical issues during online sessions. File and screen sharing also become very easy, especially during training or meetings. The biggest problem it solves is saving time and effort since we don’t need to travel or wait long to fix issues. We primarily use it in IT support and training, where real-time connection is vital.
Pros
TeamViewer is good for remote troubleshooting. For example, if a student has a problem with installing software, we can just take control of their system and fix it.
It’s also great for screen sharing during training sessions; trainers can show their screen and explain things step by step.
File transfer is very fast, too, so we can send big files like CAD models or training material easily without email.
Another good thing is it works on all devices, laptops, tablets, or even mobiles.
Cons
TeamViewer is good, but there are some things that can improve. Sometimes, the connection drops if the internet is weak, interrupting the work.
The interface can also feel a bit confusing, especially for new users; it should be more straightforward.
When multiple people connect to the same session, it slows down a lot, which is frustrating.
Adding better features for group sessions and making file management easier would improve it.
Likelihood to Recommend
TeamViewer is perfect for remote support. For example, if a student faces software issues during an online session, we can quickly connect to their system and solve the problem. It is also good for trainers to share their screens during live sessions and explain concepts step by step. Another good scenario is transferring large files like CAD models or presentations easily.
But it’s unsuitable when the internet is slow because the connection can drop or lag. Also, group collaborations where many people must work together on the same screen don’t perform smoothly.
VU
Verified User
Project Manager in Product Management (51-200 employees)
In the general use, TeamViewer was most effective when it came to trotting troubleshooting since our IT personnel could solve problems without physically attending to the site. It is also useful for those project reviews, for example, we can also share the screens and work on them simultaneously. However, it is not very suitable for serving as a long-term monitoring device or for remote work that occurs more often; there are probably devices for it.
Pros
Operation on both the desktop and the mobile versions
Simultaneous management of files while the connection is made for a remote session
Provide secure access of computers when the administrator is not present to perform the necessary maintenance on the servers
Cons
Some delay in sharing a high definition view on the main display of a projector or an LED screen
Restricted possibilities to adjust layout and design of the user interface
Specifically, the channel can be noisy, and the audio quality may fluctuate in different situations.
Likelihood to Recommend
We have come to use TeamViewer on a daily basis; thus, it has grown to be among the most influential tools in digital communication. Because of those positive aspects, remote collaboration has become almost as real as if we were all in the same physical space.
In this era of remote work or home office, all organizations need tools, technologies and applications that address different aspects of this work, such as security, resilience or availability. In our university, the use of applications or platforms to connect remote workstations was fundamental during the pandemic. Now the home office continues to be present in different areas not only administrative but also academic. TeamViewer in certain cases functions like an alternative of our main platform of remote work.
Pros
Easy to use for novice users
Highly secure in the complex context of remote work
Most of the communication functions for remote control in this type of application
Easy acquisition process for enterprise environment
Cons
More intuitive client application
Simplify the user interface
Get more options to meet network requirements for users with low or stable connectivity
Likelihood to Recommend
We recommend using TeamViewer as a secondary plan for remote connection, as a VPN to a remote work network for user computers. However, not all use cases apply. For example, TeamViewer is not the best solution for remote connections of high-privileged computers in a corporate network; there are more robust software and solutions with higher security. TeamViewer is a very good solution for connections that don't require a high workload in the remote session. It works very well for remote support of users who have simple problems that can be solved in a few minutes. This application requires very stable and good Internet connection, so it should be considered.
TeamViewer is primarily used in our organization. The #1 use case is that it makes it easy to provide remote support. We use it to connect to employees' computers and solve problems. In some cases, we also hold one-to-one meetings via TeamViewer. We prefer TeamViewer both to connect to a remote computer and to talk about a common topic once related. Finally, we use it to provide maintenance connectivity to embedded devices such as tablets and mini PCs. In all these scenarios, it allows us to solve problems remotely without the need to access the device physically.
Pros
Remote connection.
Saving time.
Ability to monitor the recorded devices.
Cons
The connection time can be slow in some cases.
Difficult to use due to version differences.
Likelihood to Recommend
It will solve your problem in many scenarios where you can provide remote support. If you do not need to physically reach the devices, TeamViewer will be enough for you. Thanks to the feature called Pilot, you can offer step-by-step solution suggestions in augmented reality experience. For example, you are not on the air but you know that the device can be intervened by following certain steps. At this point, you can create step-by-step instructions with the pilot feature.
VU
Verified User
Administrator in Information Technology (1001-5000 employees)
We use TeamViewer for both remote acces/ support and server backups. We are big fans of the remote access and support, however we have had some frustrating experiences with TeamViewer backup, and the vendor support of the product. Remote connections work well and that is internally a preferred solution to connect both within the organizational infrastructure and externally to our devices that may be on other networks. The backup solution has failed to initiate several times and we never made any headway with the vendor on a root cause analysis of why it would fail to trigger or store backups.
Pros
Remote desktop connection
Access across known, internal networks
Access across unknown, external networks
Cons
TeamViewer backup has not lived up to expectations
Backups fail to generate
Intermittent difficulty accessing backups
Frustrating support with TeamViewer backup
Likelihood to Recommend
TeamViewer has multiple solutions, across various roles. We are quite happy 10/10 with their bread and butter remote access product. However we have been frustrated with TeamViewer backup 5/10. Overall that puts us around a 7/10, but I stress that you read this review closely because product offerings have expanded. We've also grown from a small to medium sized business and continue to use the product.
VU
Verified User
Vice-President in Product Management (501-1000 employees)
We run 40+ Point of Sale and a similar number of Mobile Point of Sale stations, ~40 headless mini-PCs running videos, 250 computers, laptops, and desktops at 9 locations, and serve a number of remote workers. We use Teamviewer to manage them, perform troubleshooting, apply updates and patches, guide users, perform training, etc. Teamviewer is the primary tool I use, although I have used others like Splashtop in the past.
Pros
Easy Access remoting in (and notifying users).
Controls and access to the end point system.
Sorting machines by type, function, and organizational unit.
Cons
The ability to send command line requests and troubleshooting without fully logging in when a connection is spotty or drops unexpectedly.
As mentioned above, with spotty connections, it would be nice if, while performing a file transfer and the connection fails, Teamviewer would automatically attempt to reconnect and resume the transfer if it had not been completed.
permission inheritance, I was made a company admin, and for a number of devices, I only have easy access. increasing my permissions has had to be done manually for each device in the group.
Likelihood to Recommend
Teamviewer is a pretty solid tool and is an industry standard for a reason. Other tools have some features that I have found to be particularly useful, such as Splashtop's ability to drag files from my desktop into the remote session and begin a file transfer, which has been a lifesaver with things like disseminating license keys, updates, and patches for various software art packages and so on and so forth.
It is used sparingly, but when necessary, it is incredibly useful and allows us access quickly and efficiently. When users are having issues but are not near the main office, this has been most useful, and it is very light on the systems.
Pros
Screenshare
Quick simple access.
Easy to allow the assister to control of the system.
Super light on the systems we put it on.
Cons
Access can be a little clunky in terms of passwords and access like that.
A lot of clicks to access the download link on the site.
Likelihood to Recommend
When users are off traveling for events and things, it has been hugely helpful to assist with issues. It has been smoother to use in that respect than Zoom or Teams. When users ask for something they can use to help their families, this is actually what I suggest due to ease of use and speed.
VU
Verified User
Technician in Information Technology (5001-10,000 employees)
