TeamViewer Manufacturing Industry Insights

Score8.5 out of 10

2,591 Reviews and Ratings

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Insights from TeamViewer Reviewers

Based on 6 verified reviews published in the last 18 months

What positive or negative impact (i.e. Return on Investment or ROI) has TeamViewer had on your overall business objectives?

6 answered

For manufacturing organizations, TeamViewer primarily delivers significant operational cost efficiencies by reducing the need for physical travel and streamlining IT support, directly impacting bottom-line objectives. All 6 reviewers highlighted various forms of cost savings, from decreased IT team overhead to substantial reductions in travel and accommodation expenses for training, meetings, and remote design collaboration. This remote capability is particularly valuable for manufacturing firms with distributed sites or those engaging remote contractors, allowing them to maintain operational continuity and support without incurring significant logistical costs. Beyond cost reduction, 2 of 6 reviewers also reported that TeamViewer facilitated business growth and expansion, enabling broader market reach and increased franchise distribution. However, 2 of 6 reviewers raised concerns about the high licensing cost, suggesting that while the ROI can be substantial, the initial investment might be a barrier for smaller manufacturing businesses.

Cost reduction

2 mentions
Out offline budget has drastically cutoff since we onboard to TeamViewer i would say we save 5-6 lakhs quarterly we save.
Business development manager, Aza Fashions (51-200 employees)View Full review
This way cost reduced and saves time.
Assistant Manager F &A, Rockman Industries Limited (1001-5000 employees)View Full review

Reduced travel expenses

2 mentions
Its saves time. Support staff doesn't need to go to each system to check and resolve the issue. In this way no more person needed. This way cost reduced and saves time.
Assistant Manager F &A, Rockman Industries Limited (1001-5000 employees)View Full review
TeamViewer has saved a lot organisation expenses in multiple traveling, we hire the team or designer from the locality and though them we work on their designs. This saves a lot of money to accomodation and travel.
Business development manager, Aza Fashions (51-200 employees)View Full review

Cost Savings

2 mentions
Saved high cost of handling large it team and decreased it by 76% as 2-3 good professional easily trouble shoot all day to problems and provides support to our clients and staffs as well
Operations Team, Detailingdaddy (501-1000 employees)View Full review
The travelling expenses are really reduced because most of training sessions and meeting are done online through this plaform only
Product Manager, Detailingdaddy (1001-5000 employees)View Full review

High licensing cost

2 mentions

Despite the significant ROI, the licensing cost of TeamViewer presents a notable challenge for some manufacturing busin…

Despite the significant ROI, the licensing cost of TeamViewer presents a notable challenge for some manufacturing businesses. Two of six reviewers expressed concerns that the pricing structure is high, potentially impacting smaller operations or those with tighter budget constraints. This suggests that while the platform offers substantial benefits, its initial investment requires careful consideration for budget-sensitive manufacturing firms.

TeamViewer is little pricy it's high price may affect to the people who runs a small business.
Business development manager, Aza Fashions (51-200 employees)View Full review
Negative point includes high licensing cost, weak internet issue, Secuirty and compliance issue
Assistant Manager F &A, Rockman Industries Limited (1001-5000 employees)View Full review

Business Growth and Expansion

2 mentions

TeamViewer has been identified by some manufacturing firms as a tool that actively contributes to business scaling. Two…

TeamViewer has been identified by some manufacturing firms as a tool that actively contributes to business scaling. Two of six reviewers indicated that the platform's remote capabilities enable expanded market reach and increased distribution, particularly beneficial for organizations looking to grow their footprint across broader geographical areas without the proportional increase in physical infrastructure or travel overhead. This supports agile expansion strategies in the manufacturing sector.

This has helped in expansion of enrollment and flexibility in our programs and courses offered in this University.
Purchasing Analyst, Westric (51-200 employees)View Full review
The toal growth in our annual franchises distribution has been increased 89%. As this year we have expanded almost double in pan India as compared to previous years
Operations Team, Detailingdaddy (501-1000 employees)View Full review

Describe how you use TeamViewer in your organization. What are the business problems the product addresses and what is the scope of your use case?

6 answered

Manufacturing organizations leverage TeamViewer primarily to maintain operational continuity and support geographically distributed teams and complex technical environments. The product is seen as a critical tool for addressing the unique challenges of managing IT infrastructure and specialized machinery across various factory floors or remote sites. Reviewers frequently highlight its utility in providing remote IT support and troubleshooting for operational staff, which is essential for minimizing downtime and ensuring smooth production workflows. Furthermore, TeamViewer facilitates virtual training for employees on new processes or equipment, allowing manufacturing firms to upskill their workforce efficiently without requiring physical co-location. This remote capability also extends to accessing critical business software and systems from anywhere, which is vital for decision-makers and support personnel in a fast-paced manufacturing setting. The ability to quickly resolve issues and deliver training remotely helps manufacturing companies enhance productivity and maintain quality standards across their distributed operations.

Remote IT Support

4 mentions
I have used TeamViewer with a Business License for over 10 years for the simple purpose of connecting to and providing support for remote computers and servers.
IT Director, Cornerstone Computing (1-10 employees)View Full review
As one of the integral member of our operations and training team it is my daily task to check that all the staffs are getting support in fields they are operating, as we provide services related to car cleaning and detailing so the quality of service execution and overall customer satisfaction in one of the important benchmark and TeamViewer is the platform that makes these small daily tasks much easier.
Operations Team, Detailingdaddy (501-1000 employees)View Full review
Basically in our education institution we use TeamViewer for performing remote training and other IT related issues,problems and assistance required by faculty as well as students.
Purchasing Analyst, Westric (51-200 employees)View Full review

Remote Support and Troubleshooting

2 mentions
TeamViewer is a great application which allows us to use remotely access our business computer and software.
Business development manager, Aza Fashions (51-200 employees)View Full review
Whenever we face any issues with these, we use TeamViewer to connect with the support team.
Assistant Manager F &A, Rockman Industries Limited (1001-5000 employees)View Full review
We mainly use it for screen sharing.
Assistant Manager F &A, Rockman Industries Limited (1001-5000 employees)View Full review

Remote Access

2 mentions
I have used TeamViewer with a Business License for over 10 years for the simple purpose of connecting to and providing support for remote computers and servers.
IT Director, Cornerstone Computing (1-10 employees)View Full review
It makes it possible for the instructors to display what they are doing on their computers, teach the use of applications, and troubleshoot the learners’ problems in the process.
Purchasing Analyst, Westric (51-200 employees)View Full review

Please provide some detailed examples of areas where TeamViewer has room for improvement.

5 answered

For manufacturing operations, the primary areas where TeamViewer presents challenges revolve around its cost structure and performance under less-than-ideal network conditions. The subscription-based licensing model, described as expensive and featuring complex renewal terms, can complicate budgeting for facilities that require stable, long-term remote access solutions. This is particularly critical for managing distributed plants or providing external vendor support without incurring unexpected costs. Furthermore, the product's reliance on robust internet connectivity poses a significant hurdle for manufacturing environments, where shop floors or remote sites often contend with inconsistent or low-bandwidth networks. Two of six reviewers specifically cited connection stability issues, which directly impacts the ability to perform critical remote diagnostics, machine monitoring, or real-time process adjustments, potentially leading to production delays or downtime. Addressing these concerns about cost transparency and network resilience would significantly enhance TeamViewer's utility for manufacturing buyers.

Performance on Low Bandwidth

3 mentions

The manufacturing industry frequently operates in environments where network infrastructure can be inconsistent, such a…

The manufacturing industry frequently operates in environments where network infrastructure can be inconsistent, such as remote factory floors or older facilities. TeamViewer's requirement for a strong internet connection to function properly is a significant drawback in these settings, impacting the ability to reliably share video, media files, or maintain responsive control. Three of six reviewers highlighted that the software struggles in slow network conditions, limiting its effectiveness for critical remote diagnostics or real-time monitoring of production lines.

There is a need of good wifi connection if you want to work on this platform
Operations Team, Detailingdaddy (501-1000 employees)View Full review
The software needs a strong internet connection and connectivity to function properly and share video and media files
Product Manager, Detailingdaddy (1001-5000 employees)View Full review
TeamViewer is not worked well in slow network. We need to provide more setting to low bandwidth systems so they can use efficiently.
Assistant Manager F &A, Rockman Industries Limited (1001-5000 employees)View Full review

Pricing and Cost

3 mentions

Manufacturing firms often operate with strict budget controls, making TeamViewer's subscription-based and comparatively…

Manufacturing firms often operate with strict budget controls, making TeamViewer's subscription-based and comparatively expensive licensing a point of friction. Reviewers noted that the renewal terms are perceived as tricky, potentially leading to unexpected costs if not managed carefully, which can disrupt financial planning for long-term operational support. Additionally, the administrative burden of providing extensive documentation for commercial license verification can be cumbersome for businesses with multiple sites or complex organizational structures.

It's licence is subscription based and also little expensive, user will need to take it's commercial licence if they want to use it for their business which will also need lots of documents for verification
Operations Team, Detailingdaddy (501-1000 employees)View Full review
Their renewal terms are tricky and border or predatory I feel. They want you to cancel within 28 days prior to renewal. If you do not, it is too late and they make you pay for another year whether you want their future services or not.
IT Director, Cornerstone Computing (1-10 employees)View Full review
Expensive license like similar application anydesk price is lower, Integration issue with other applications its only with big businesses.
Assistant Manager F &A, Rockman Industries Limited (1001-5000 employees)View Full review

Connection Stability

2 mentions

Maintaining stable connections is paramount for manufacturing operations, where remote control of machinery or real-tim…

Maintaining stable connections is paramount for manufacturing operations, where remote control of machinery or real-time data acquisition from IoT devices is common. Reviewers noted issues with connection breaks, which can lead to significant disruptions in production or critical maintenance tasks. This instability, particularly in environments with less robust networks, poses a risk to operational continuity and efficiency.

Connection break problem
Business development manager, Aza Fashions (51-200 employees)View Full review
TeamViewer is not worked well in slow network.
Assistant Manager F &A, Rockman Industries Limited (1001-5000 employees)View Full review

Please provide some detailed examples of things that TeamViewer does particularly well.

6 answered

TeamViewer is highly valued by manufacturing professionals for its capabilities in maintaining operational continuity and facilitating remote support across diverse industrial environments. A significant strength lies in its robust cross-platform compatibility, cited by 4 of 6 reviewers, which is crucial for manufacturing facilities often utilizing a mix of operating systems for specialized machinery and employee devices. This enables seamless remote access and control, a feature praised by 3 of 6 reviewers, allowing for efficient troubleshooting and management of critical equipment like CNC and VMC machines without requiring on-site presence. The ability to conduct remote diagnostics and training through screen sharing and file transfer further enhances productivity, minimizing downtime and supporting distributed teams. Overall, TeamViewer effectively addresses the need for agile, remote operational support in complex manufacturing settings.

Cross-Platform Compatibility

4 mentions

For manufacturing operations, where a heterogeneous mix of operating systems and device types is common across producti…

For manufacturing operations, where a heterogeneous mix of operating systems and device types is common across production lines and administrative functions, TeamViewer's cross-platform compatibility is a significant advantage. This feature, noted by 4 of 6 reviewers, ensures that IT support and operational teams can connect to and manage various systems, from shop floor terminals to engineering workstations, irrespective of their underlying OS. This flexibility is critical for maintaining uptime and providing consistent support in complex industrial environments.

This makes it possible for students to engage from different devices of their preference since it is compatible with different devices.
Purchasing Analyst, Westric (51-200 employees)View Full review
The software is simple to use and easy to access from all kinds of devices weather it is Android, ios or window
Operations Team, Detailingdaddy (501-1000 employees)View Full review
Its provide cross platform compatibility like mac user access windows.`
Assistant Manager F &A, Rockman Industries Limited (1001-5000 employees)View Full review

Screen Sharing

3 mentions

Screen sharing capabilities are highly beneficial for manufacturing teams, particularly for collaborative problem-solvi…

Screen sharing capabilities are highly beneficial for manufacturing teams, particularly for collaborative problem-solving, training, and remote diagnostics. This feature allows multiple users to view and interact with a shared screen, facilitating real-time discussions on machine interfaces, design blueprints, or operational procedures. Such interactivity improves understanding and speeds up decision-making processes within the company.

Screen Sharing
Assistant Manager F &A, Rockman Industries Limited (1001-5000 employees)View Full review
TeamViewer’s abilities to share the screen and to highlight on the Web conferencing platform improve the interactivity of the lessons.
Purchasing Analyst, Westric (51-200 employees)View Full review
Collaborations and team discussions became simple and easy in the company due it's multiple screensharing with users
Operations Team, Detailingdaddy (501-1000 employees)View Full review

Remote Access and Control

3 mentions

Remote access and control are paramount in manufacturing for minimizing downtime and enabling swift issue resolution on…

Remote access and control are paramount in manufacturing for minimizing downtime and enabling swift issue resolution on specialized machinery. Reviewers highlight TeamViewer's effectiveness in providing IT support and remote troubleshooting for critical equipment, including CNC and VMC machines. This capability allows technicians to diagnose and resolve problems without needing to be physically present, which is invaluable for geographically dispersed facilities or after-hours support.

Allows for personal password on the clients you are connect for super easy connectivity
IT Director, Cornerstone Computing (1-10 employees)View Full review
TeamViewer do Remote troubleshoot and IT support efficiently
Assistant Manager F &A, Rockman Industries Limited (1001-5000 employees)View Full review
Remote access to cnc and vmc machines
Assistant Manager F &A, Rockman Industries Limited (1001-5000 employees)View Full review

Collaboration and Communication

2 mentions

Effective collaboration and communication are essential for manufacturing teams, especially when dealing with complex p…

Effective collaboration and communication are essential for manufacturing teams, especially when dealing with complex production processes or cross-functional projects. TeamViewer facilitates this by enabling multiple users to engage in discussions and interactive sessions, often leveraging its screen-sharing features. This capability helps streamline team discussions and improve the overall interactivity of remote meetings, which is crucial for coordinating tasks and sharing insights across different departments or locations.

TeamViewer’s abilities to share the screen and to highlight on the Web conferencing platform improve the interactivity of the lessons.
Purchasing Analyst, Westric (51-200 employees)View Full review
Collaborations and team discussions became simple and easy in the company due it's multiple screensharing with users
Operations Team, Detailingdaddy (501-1000 employees)View Full review

File Transfer

2 mentions

The ability to transfer files remotely is a practical asset for manufacturing operations, enabling the quick exchange o…

The ability to transfer files remotely is a practical asset for manufacturing operations, enabling the quick exchange of critical data such as CAD files, machine programs, diagnostic logs, or production reports. This functionality supports seamless collaboration and ensures that necessary information is available to the right personnel, regardless of their location. Efficient file transfer helps maintain workflow continuity and supports rapid updates to production processes.

File transfer
Assistant Manager F &A, Rockman Industries Limited (1001-5000 employees)View Full review
File transfer between systems
Assistant Manager F &A, Rockman Industries Limited (1001-5000 employees)View Full review
File transfers remotely
Business development manager, Aza Fashions (51-200 employees)View Full review

TeamViewer — Quoted for Manufacturing

TeamViewer — Quoted for Manufacturing

No quotes available.