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TeamDynamix IT Service Management (ITSM)

Score8.9 out of 10

10 Reviews and Ratings

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What is TeamDynamix IT Service Management (ITSM)?

TeamDynamix offers a combined Service & Project Management platform: ticketing, incidents, problems, asset / configuration, change management and project portfolio management – all in one. The vendor describes the solution as highly flexible and configurable – configured to the user's level of ITIL adoption – with a WCAG 2.0 AA compliant portal branded to the user's company. Project Portfolio Management supports waterfall, agile, card wall or task lists, depending on the project type. The platform is operate with no coding/scripting. Webhooks & APIs accommodate integration and all is supported by a full service implementation & support team at TeamDynamix.

Categories & Use Cases

Screenshots

Screenshot of Incidents and Problems - When you run a service desk, you need to have fast routing, the ability to group tickets, and a great communication platform.
Screenshot of Asset Management - Asset Discovery Services and CMDB help you stay on top of replacement costs, refresh cycles, and contract renewals.
Screenshot of Change Management - Even the most carefully executed IT deployments can lead to downtime. With TeamDynamix IT Service Management (ITSM), you get control over the entire process
Screenshot of Service Portal and Knowledge Base - IT Service Management platform with a self-service catalog and an easily searchable knowledge base drives adoption
Screenshot of Dashboard and Reports - With transparency at the core, we have developed a flexible platform that allows you to share as much or as little as you like.
Screenshot of Release Management - With an IT Service Management solution that aligns with ITIL, you can follow the release management process and keep your production environment running smoothly.
Screenshot of Workflow Automation - With TeamDynamix, you can easily configure and test workflows using a visual map without any coding or scripting.
Screenshot of Project management - Convert tickets into projects, tasks, or cards. Optimize/allocate resources against tickets and projects in one view. Use the right approach: Waterfall, Agile, Kanban, Card Wall, task lists. With a single platform approach for ITSM and PPM, you can operate within the ITIL framework, while also adopting best practices in project management.

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Screenshot of Incidents and Problems - When you run a service desk, you need to have fast routing, the ability to group tickets, and a great communication platform.

Technical Details

Technical Details
Deployment TypesSaaS
Mobile ApplicationNo

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FAQs

What are TeamDynamix IT Service Management (ITSM)'s top competitors?
Freshdesk, ServiceNow IT Service Management, and Cherwell Service Management (discontinued) are common alternatives for TeamDynamix IT Service Management (ITSM).
What is TeamDynamix IT Service Management (ITSM)'s best feature?
Reviewers rate Organize and prioritize service tickets, Expert directory, and Service restoration highest, with a score of 9.5.