In my opinion, Don't waste your money or time
Use Cases and Deployment Scope
we use their Veratax for Sales Tax rate downloads (software is fine, gets the job done) and we use Taxify, by Sovos for our Gross Sales & Use Sales Tax filings- in my experience, software is unreliable and customer service is not supported enough to make downloads accurate for submission- a lot of manual work needed to submit to States. Would not recommend.
Pros
- veratax download
- ticket system is average
- average communication from rep via email
Cons
- in my opinion, customer service could improve
- in my opinion, implementation could be better to ensure accurate reporting
- in my opinion, better rep support and pricing for smaller term contracts
Return on Investment
- manual work to get accurate info- increase in manpower & time for accurate submissions
- increase in time w. rep to fix or address issues without resolution
Alternatives Considered
Avalara
Other Software Used
Avalara