Tango Card

We used Tango Card to help incentivize our sales team as well as reward clients. We used it in small doses but it was great to use and was really easy. Our team and clients found it very easy to use and appreciated the wide range of companies to choose from.

Tremendous

As a loyalty program provider for businesses, Preferred Patron Loyalty integrates Tango Card as a digital rewards option for our merchants. Our merchants love that our Tango Card integration is seamless and allows them to offer rewards for major brands; brands that are highly desired by their consumers. This helps increase the overall value and effectiveness of their Preferred Patron rewards program. Loyalty members love the instant gratification they get when they cash in their points for instantly downloaded Tango Cards! The Tango Card API is very reliable and works great!

Antavo

I received an email link for money from Tango as payment from GLG for a consultation, but I did not spend the funds until a few days before the Tango expiration date. Due to a shipping issue with an on-line purchase using the Tango card credit, the funds were returned/credited to the Tango Card one day after expiration. However, since the card is now expired, I do not have any access to those funds (but the return credit link apparently works fine to take the money back!) I spoke with a customer rep the day before the return of funds, and he assured me that I could get access to those funds since Tango could modify the expiration date. Since there are no fees charged by Tamgo, it's clear that its profit is made by applying strict deadline rules and by pocketing all of the unused funds - in this case it was an easy $650 for Tango!

Also, on the last evening I tried to spend the remaining $35 when it was only 10pm in California -- apparently, the deadline is eastern or central time (even though Tango is a west coast company!)

It will be interesting to see if Tango makes any accommodation for the funds that were returned/credited back to my Tango account...

Salesforce CPQ

Tango Card is the chosen payment card provider for a 3rd party my organization uses for employee recognition. Employees are able to transfer all or a portion of their balance into one of many forms of recognition. One option is a virtual visa card, but Tango Card has unilaterally and arbitrarily opted to place an expiration date on these claim codes AND balances. This is not standard practice as many consumers are able to hold a gift card without expiration dates. Further, the "claim code" does not apply to Utah law as UC §67-4a-102 which means the gift card was never issued, meaning I was taxed on these funds as earnings despite Tango Card being in possession of these funds 100% of the time.

For most, this would just be a frustrating issue you can work through with customer service. However, multiple attempts to correct this issue, including having Motivosity request on my behalf to re-issue these funds, AND creating a business case with the Better Business Bureau, has been met with negative customer service responses. I am recommending my organization terminate their contract with Motivosity as a result of Tango Card's anti-consumer practices.

Motivosity