Talisma Social CRM is a solution designed to assist organizations in efficiently managing and tracking customer interactions across multiple channels. According to the vendor, this tool aims to deliver exceptional customer experiences and can be utilized by businesses of various sizes, from small startups to large enterprises. Professionals in customer service, sales, marketing, contact center management, and industries such as finance, retail, telecom, healthcare, and education reportedly rely on Talisma Social CRM to streamline their customer engagement processes and drive business growth.
Users can log and track all customer interactions through any channel, including social, email, phone and in-person.
Category average: 8.1
Users can create reports and dashboards unique to their needs.
Category average: 7.7
Users can create custom fields to store additional information on standard and custom objects.
Category average: 7.8
The software can facilitate and track engagement with customers via social channels.
Category average: 6.8
The software can integrate with compensation management software or sales commission software such as Xactly Incent or IBM’s Varicent.
Category average: 8.6
The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.
Category average: 8.2
