Tableau Cloud Reviews and Ratings

Rating: 7.9 out of 10

Score

7.9 out of 10

Community insights

TrustRadius Insights for Tableau Cloud are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

Tableau Online has become an essential tool for organizations across various departments, providing valuable data analysis and visualization capabilities. Users from the Digital Marketing department rely on Tableau Online to accurately track lead and sale counts, as well as credit pass reports. By analyzing campaign performance and identifying areas for improvement, users are able to focus their time effectively and make data-driven decisions. The software also integrates seamlessly with web analysis tools, allowing for incident and defect analysis within the organization.

Tableau Online's strength lies in its ability to provide excellent KPI graphics and executive summaries, making it a valuable tool for data visualization and analysis. Users can easily customize reports to meet their specific needs, and the software also offers live data visualizations, ensuring that users always have access to up-to-date information. Vivint, for example, utilizes Tableau as a platform to centralize lead, sale, and install data, creating custom dashboards that display conversion rates and call center metrics.

Another key use case for Tableau Online is generating daily, monthly, and annual reports in the analytics department. The software provides powerful data insights that help drive business decisions. It is particularly useful for data integration with other software systems, serving as a bridge between data teams and business/product teams by presenting data in ways that stakeholders can understand and use effectively.

Sales representatives also benefit from Tableau Online as they can track their performance and commission through the software. It acts as the front-end to the in-house sales commission system. Additionally, Tableau Online promotes collaboration within organizations by facilitating data sharing and visualization.

The analytics and reporting team extensively uses Tableau Online for automated sharing of reports across various verticals. Similarly, partners of Tableau Software leverage this tool to advise customers on usage, implementation, and support.

Tableau Online has revolutionized product launches by providing dynamic online visualizations that were not possible with traditional presentation tools like PowerPoint. It enables different departments to present complex reporting in a visually pleasing and easy-to-understand manner.

In addition to marketing and sales, Tableau Online finds applications in HR, procurement, trade, security, and other business areas. It helps track the impact of projects, investigate whether design goals are being met, and provides valuable business intelligence through visualizations and exploration of key metrics.

Overall, Tableau Online is a versatile tool that addresses a wide range of business problems and enables organizations to make informed decisions based on data insights.

Reviews

76 Reviews

Tableau Cloud as a Enterprise Viz and Analytics Tool

Rating: 10 out of 10

Incentivized

April 23, 2025

Use Cases and Deployment Scope

Tableau Cloud as a platform is being used to provide interactive, visual analytics. Development on the platform has aided in exploring/verifying and enabling in the creation of interactive dashboards to sharing insights in a fast and easy way. Reduced IT bottlenecks created by complex code requirements. Enabled business users to get meaningful and trusted answers quickly. The Tableau Platform has allowed our creators to connect to data (stored in platforms such as RedShift, Snowflake, Google Sheets), build dashboards that integrate business logic and provide interactive visuals using Tableau Desktop, and publish for end users to consume insights and further explore on the web with Tableau Cloud.

Pros

Vizualization
Data Exploration
User Friendly Interface

Cons

Canned Reporting
Deeper insights with catalog and data lineage
Alerts and Notifications
Custom Views

Likelihood to Recommend

Verified User

Engineer in Information Technology (10,001+ employees)

Vetted Review

10 years of experience

Tableau Cloud - The Power House of BI

Rating: 9 out of 10

Incentivized

March 3, 2025

Use Cases and Deployment Scope

We use Tableau Cloud to build Revenue dashboards.It is very user friendly and effective to use with wide range of KPIs and charts.Its customization in color pallates and other aspects helps a lot in building many user interactive dashboards.its ability to embed into other applications stands as top notch

Pros

Handling Huge Datasets
Customized color Themes
Wide Range of Charts

Likelihood to Recommend

If you have to work with Live data in huge records then Tableau Cloud is the best fit.Many customised features like switching between charts via a toggle, supporting multiple charts and many more advanced features are available in Tableau Cloud.If you are looking for building dashboards with various user intuitive insights then Tableau Cloud can be a good fit

Kanchana Velaga

Sr Software Engineer in Information Technology at Kipi.bi (501-1000 employees)

Vetted Review

3 years of experience

Excellent tool to publish and share your Tableau works and foster a self-service culture.

Rating: 10 out of 10

Incentivized

February 26, 2025

Use Cases and Deployment Scope

It is the "one-stop shop" for all analytical questions and reporting. The scope covers all departments like finance, people & culture, sales, marketing, customer success, customer support, and development. We are tracking financial performance, sales pipeline development, customer health metrics to reduce churn, etc. Tableau Cloud serves as the single entry point for everyone with data questions, as all the reports, dashboards, and ad hoc analyses are published there.

Pros

Self-Service.
Governance and differentiated permissions.
Easy and intuitive to use.

Cons

Performance of background jobs like extract refreshes.
Web edit functionality continuously improving, but not equal to desktop experience.
Limited logging and audit functionalities compared to Tableau Server.

Likelihood to Recommend

If you're using Tableau as the primary BI tool, then Tableau Cloud is well suited to publish and share the results with a wide(r) audience. It is well suited for various degrees of self-service proficiency, from pure consumers of analytical work to more advanced users who can use web editing for smaller or larger adjustments, and even for desktop power users who will publish their work to Tableau Cloud. It has many good ways to organize the content and make it easily accessible via search, favorites, folders, collections ("playlists for your data"), or history ("recents"). It might not be ideally suited if there are many on-prem sources to be used (even though there are options to connect them) or if you have very special requirements regarding custom server setup, which is limited in a shared cloud environment like Tableau Cloud.

Verified User

Professional (501-1000 employees)

Vetted Review

5 years of experience

A robust and important tool, but that complexity can create confusion.

Rating: 9 out of 10

Incentivized

December 18, 2024

Use Cases and Deployment Scope

We use Tableau Cloud to report on various hiring and acquisition campaigns. Understanding how successful certain channels are versus others, what channels are more profitable and provide more return on investment than others. It also helps us identify problems that we can investigate and find out more. Since its cloud based it is also very easy to share and get information from.

Pros

Is sharable with others easily.
Provides excellence ways of merging different data sources.
Reporting and understanding complex metrics.

Cons

Tableau (including its cloud form) has a steep learning curve.
Not great for adding in comments, notes, or callouts in the report itself.
Can sometimes get something else then what you are trying to download.

Likelihood to Recommend

Its a great place to centralize those reports that go to leadership but still have it accessible for anyone to access. We've used Tableau for a long time within our organization, the ones that know how to create the reports in detail have always loved how it can portray the data, however it would either have to be exported, be shown in a meeting, or someone would need a license. Cloud based makes it so anyone in the organization can view the reports but those that can create them still have the control.

Verified User

Manager in Marketing (10,001+ employees)

Vetted Review

11 years of experience

Great tool to visualize data

Rating: 9 out of 10

Incentivized

December 13, 2024

Use Cases and Deployment Scope

Tableau allows my team and the entire company to visualize important KPIs that are key to reaching business goals.

I use Tableau every day to check performances and report them back to the different stakeholders in the company, as well as filling the forecast.

Tableau is great for visualizing time series and being able to compare YoY, QoQ, WoW or DoD, as well have having the chance to switch between rates and row numbers.

Pros

comparison
personalization
sync

Cons

heaviness of the the dashboards: when the number of data is great, the dashboard start to lag and it is getting difficult to update.

Likelihood to Recommend

I think Tableau is well suited when you have a dedicated ADI team that works on the dashboard and data visualization and they are able to deliver requested reports.

Tableau could not suit small companies where there's no ADI dedicated team or analyst and the marketers or product managers have to create their own dashboard, since the queries are not that easy.

Verified User

Manager in Marketing (501-1000 employees)

Vetted Review

4 years of experience

Horrible customer service

Rating: 2 out of 10

Incentivized

September 27, 2022

Use Cases and Deployment Scope

In my situation, we have a license that was purchased long ago and I need to change the email of this license, the only thing they answered was to contact the person who made the contract. The person who made the contract does not work in the company anymore. They don't answer if they are able to switch the email, they don't answer about what kind of license we have, or any other questions. I am extremely disappointed with the Customer Service.

Pros

Good Software

Cons

Customer Service
Change the users easier
Permission to see prices, current licenses and do easy upgrades

Likelihood to Recommend

Creating a storyline, graphs and charts that are insightful.

Mary Sassaqui

Business Analyst at Speedinvest Heroes (51-200 employees)

Vetted Review

1 year of experience

Tableau is a powerful data integration tool for many databases.

Rating: 9 out of 10

Incentivized

May 10, 2022

Use Cases and Deployment Scope

Tableau Online is our major method of delivering our product to our clients, integrating our data and analytics. For example, we utilize it to assist us in analyzing our quarterly, yearly, and long-term objectives and metrics. Because it doesn't require a team of engineers to construct a custom solution, it's the most important business problem it solves for our company.

Pros

A wide range of databases may be seamlessly integrated.
Regardless of the device you use to access it, the look and feel are first-rate.
Displaying complicated data visualizations with a wide range of possibilities for interactivity for the end-user.

Cons

Only a few features are available for export.
License fees and the intricacy of the structure.
The processing time required to perform filtering on huge datasets might be prohibitive.

Likelihood to Recommend

We just need to refresh our data once a day for our unique use case, which allows the complete online system to run on extracts. For us, this is critical because our daylight hours are spent focusing on new updates and implementations rather than worrying about excessive database traffic (which would be required with a direct connection to the online system). The process of importing extracts is straightforward and sturdy enough to handle massive amounts of data.

Verified User

Administrator in Information Technology (10,001+ employees)

Vetted Review

3 years of experience

Tableau Online makes data sharing easy

Rating: 8 out of 10

Incentivized

November 25, 2021

Use Cases and Deployment Scope

Tableau Online is used in my organization to help share and present data in meaningful ways, particularly with dashboards that offer dynamic visuals, slicing and dicing of metrics, and of course exporting filtered data into Microsoft Excel. It is addressing the business problem of having lots of data, and a need to summarize, visualize, and share this data across the entire organization.

Pros

Great visuals
Excellent customization
Easy data exports

Cons

Building dashboards and reports can get complex and sometimes difficult, depending on the source of the data

Likelihood to Recommend

Tableau Online is well suited for companies with large datasets and a need to drill down into that data, as well as summarize it in a convenient way, and to then share that data summary. It would be less appropriate for a company that does not make use of data.

Verified User

Analyst in Marketing (201-500 employees)

Vetted Review

4 years of experience

Data Visualization for companies of all sizes

Rating: 8 out of 10

Incentivized

May 14, 2021

Use Cases and Deployment Scope

Tableau [Online] is being used across a big part of our organization, especially on the revenue and marketing side. Tableau has been integrated with our data warehouse as well as a variety of other data sources. It allows us to visualize big and complex datasets in a way that makes the data easy to understand for all users. The power of Tableau is to have dashboards and charts that help users understand the story behind the numbers, even when they are less familiar with the original dataset.

Pros

Visualize complex information in an easy way
Allowing publishers/users to present data amongst multiple different dimensions
Having integrations with underlying datasets that allows for scheduled refreshes of the data

Cons

Reduce barrier of entry for new users i.e. make it more intuitive for new users to join Tableau as a publisher
Mobile version is not as easy to navigate at the online/desktop version
Ad-hoc reporting

Likelihood to Recommend

Tableau [Online] is very strong for solid, standardized reporting among a variety of different dimensions. It's easy to understand and navigate for regular users. There is also a wide variety of charts and visualizations to chose from which makes it relatively easy to tell the story beyond the numbers. Tableau [Online] is less suited for ad-hoc reporting.

Verified User

Manager in Finance and Accounting (5001-10,000 employees)

Vetted Review

3 years of experience

Startups take notice: Avoid high developer costs and deliver your product(s) with Tableau Online

Rating: 7 out of 10

Incentivized

May 6, 2021

Use Cases and Deployment Scope

We integrate our data and analytics through a Tableau Online interface, making it our primary delivery device of our product to our customers. We also use it internally for help in analyzing our scorecard metrics and to help us meet our quarterly, annual, and long-term goals. The biggest business problem it addresses for us is it allows us to deliver our product without having to hire a team of developers to build a custom solution to visualize our data and analytics.

Pros

Robust data integration with a variety of databases
Ability to display complex data visualizations with many options for user interactivity
Look and feel is impressive no matter what device you use to access it

Cons

Exporting functionality is limited
Cost and complexity of license structure
Filtering on large datasets can at times be slow

Likelihood to Recommend

In our specific use case, we only require a once a day refresh of our data which allows the entire online system to operate off of extracts. That is very important as we use our daytime working hours to work on feature updates and implementation items rather than having to worry about any extra load on our database (which would be required with a direct connection to the online system). Importing the extracts is rather seamless and robust enough to handle large volumes of data.

Scenarios where Tableau Online would be less appropriate is where there is a high need to export and distribute data and reports. That functionality is rather limited in the online system.

Verified User

Team Lead (1-10 employees)

Vetted Review

3 years of experience

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Excellent tool to publish and share your Tableau works and foster a self-service culture.

Rating: 10 out of 10

Incentivized

February 26, 2025

Use Cases and Deployment Scope

Pros

Self-Service.
Governance and differentiated permissions.
Easy and intuitive to use.

Cons

Performance of background jobs like extract refreshes.
Web edit functionality continuously improving, but not equal to desktop experience.
Limited logging and audit functionalities compared to Tableau Server.

Likelihood to Recommend

Verified User

Professional (501-1000 employees)

Vetted Review

5 years of experience