What is SysAid?
SysAid is an ITSM platform that enhances service delivery with AI Agents, chatbots, workflow automation, and asset management. AI Copilot categorizes tickets, provides case summaries, and offers sentiment analysis. The AI chatbot, available via chat, email, and Teams, speeds support.
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Top Performing Features
Organize and prioritize service tickets
Prioritize tickets to ensure most urgent are tackled first
Category average: 9
Subscription-based notifications
Users subscribe to notifications for ticket updates
Category average: 8.5
Configuration mangement
Database for tracking and reporting all business assets
Category average: 8.6
Areas for Improvement
Self-service tools
Repository of information documenting common issues and known resolutions which can be accessed directly by users
Category average: 8.3
Expert directory
Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts
Category average: 7.9
Policy and contract enforcement
Ensuring that requesters have eligibility before fullfullment
Category average: 7.9
