SysAid

We use it for asset management and ticketing service for all IT needs.

lo usamos para la gestión de activos y el servicio de tickets para todas las necesidades de TI

• the negotiation was fast and with trained personnel
• when SysAid was implemented it was done in quick time
• the support they provide us is excellent and with highly trained people
• They could improve the licensing so that it was longer

SysAid is being used by the IT department and Facilities department to facilitate service requests and IT incidents.

We use it to support our e-learning, finance, IT and new starters team. It has addressed the issue of users contacting IT for support and helps us report on common issues, returning issues and helps us stay on track with user requests and incidents.

• Allowed us to get VIPs up and running ASAP
• Allows us to respond to all tickets same day
• Ensures that valuable time is not spent trying to self service issues without any support

Zendesk Suite

We use SysAid for our ITSM and Asset Inventory. SysAid address our business case of logging incident and tracking to resolution. Change management team has been able to address audit issue of ability to track changes per ITIL standard. Asset Inventory and CMDB has also be marked out of audit. We are currently using SysAid Knowledgebase module to drive our AI initiave to help users have a faster self-service

• Cost Savings on ITSM tool
• MTTR

BMC Helix ITSM (Remedy)

SolarWinds AppOptics, Microsoft Teams

SysAid helped us manage all of out IT assets. We always had much trouble keeping good track of them. It also helped us greatly with our HelpDesk needs, and it also even has a built-in remote desktop solution, making us save a lot of money with external remote desktop solutions.

• Our clients are very happy with the faster response times
• Our IT department has all the company assets organized
• We can unify all our needs in one solution

GLPI

Alfresco, NGINX, Idwall, Zabbix, WordPress

I use daily our main ITSM tool for tracking, reports, auditing, and support within the ITIL model to handle changes, problems, incidents, requests, and services.

• It has been a positive impact as it freed up our staff work schedules.
• It has help us track and report on SLA.

ServiceNow IT Service Management and Freshdesk

SAP SuccessFactors