TrustRadius: an HG Insights company

SymphonyAI IT Service Management

Score9.3 out of 10

45 Reviews and Ratings

Get a Demo

What is SymphonyAI IT Service Management?

Enterprise IT is a business division of SymphonyAI. Founded in 2017, the company has grown to a team of 3,000 professionals and is a SaaS provider delivering packaged enterprise solutions for a range of critical industry use cases. SymphonyAI Apex offers an IT and Enterprise Workflow platform that integrates IT Service Management (ITSM), Enterprise Service Management (ESM), Asset Management, Enterprise Copilot, and Service Automation into a single suite. The scalable platform provides low code/no code capabilities to speed time to value. Features include omnichannel experience, service automation, workflows, reporting analytics capabilities, and 100s of integrations with third-party applications. The suite helps simplify work, increase productivity, and deliver a delightful user experience. SymphonyAI Enterprise IT helps organizations that use it to experience increased automation of service requests, faster resolution, and savings on hardware and software costs using their Apex platform.

Categories & Use Cases

Videos

Screenshots

Screenshot of an example of the AI-powered IT and enterprise service workflows available on the platform.
Screenshot of the service portal, designed to make it easy for end users to get all their service issues addressed. By consolidating the user’s service needs into one place, users can find what they need quickly and easily.
Screenshot of employee self-service, where employees can get answers and help. This helps to reduce call deflection and improve service experience.
Screenshot of digitized work processes.
Screenshot of the administration interface to launch new services. These can be rolled out with a few drag and drops using the Design Studio that includes 50 built-in modern controls to build forms, workflows, business rules and SLAs of any complexity.
Screenshot of the 24/7 Omnichannel service desk experience. This delivers always on, natural language service experience to users with the AI-powered SymphonyAI Digital Agent. The agent features auto-resolve capabilities, multichannel support, and advanced natural language understanding.
Screenshot of a service automation.
Screenshot of SymphonyAI IT Asset Management’s unified interface, which offers comprehensive asset information from a single pane of glass. It can be used to track asset status by region, location, ownership history, and asset status.
Screenshot of a visualization of asset utilization. This helps to maximize the value of assets by tracking usage, redeploying underutilized resources, and eliminating unnecessary expenses.
Screenshot of the Apex Enterprise IT Copilot. This helps to resolve issues faster and improve performance using the generative AI powered by the Apex platform.
Screenshot of the Apex Enterprise IT Copilot. SymphonyAI Enterprise Copilot can help lift the drudgery of work and unleash the productivity of employees. Leveraging generative AI, SymphonyAI Enterprise Copilot delivers faster responses and superior services in a new way, to boost employee engagement and performance.

1 / 11

Screenshot of an example of the AI-powered IT and enterprise service workflows available on the platform.

Product Demos

Technical Details

Technical Details
Deployment TypesOn-Premise, SaaS
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo
Supported LanguagesEnglish

Downloads

FAQs

What is SymphonyAI IT Service Management?
Symphony SummitAI, formerly the Summus IT Management Suite, is an ITSM and system monitoring offering from the company of the same name in Palo Alto.
What are SymphonyAI IT Service Management's top competitors?
Freshdesk, BMC Helix ITSM, and ServiceNow Customer Service Management are common alternatives for SymphonyAI IT Service Management.
What is SymphonyAI IT Service Management's best feature?
Reviewers rate ITSM reports and dashboards, Change calendar, and Service-level management highest, with a score of 9.9.