What is SymphonyAI IT Service Management?
Enterprise IT is a business division of SymphonyAI. Founded in 2017, the company
has grown to a team of 3,000 professionals and is a SaaS provider
delivering packaged enterprise solutions for a range of critical industry use
cases. SymphonyAI Apex offers an IT and Enterprise Workflow platform that integrates IT Service Management
(ITSM), Enterprise Service Management (ESM), Asset Management, Enterprise
Copilot, and Service Automation into a single suite. The scalable platform provides low code/no
code capabilities to speed time to value. Features include omnichannel experience, service automation,
workflows, reporting analytics capabilities, and 100s of integrations with
third-party applications. The suite helps simplify work, increase productivity, and
deliver a delightful user experience. SymphonyAI
Enterprise IT helps organizations that use it to experience increased automation of service requests, faster
resolution, and savings on hardware and software costs using their Apex
platform.
Categories & Use Cases
Videos
Screenshots
an example of the AI-powered IT and enterprise service workflows available on the platform.
Technical Details
| Deployment Types | On-Premise, SaaS |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
| Supported Languages | English |
FAQs
What is SymphonyAI IT Service Management?
Symphony SummitAI, formerly the Summus IT Management Suite, is an ITSM and system monitoring offering from the company of the same name in Palo Alto.
What are SymphonyAI IT Service Management's top competitors?
Freshdesk, BMC Helix ITSM, and ServiceNow Customer Service Management are common alternatives for SymphonyAI IT Service Management.
What is SymphonyAI IT Service Management's best feature?
Reviewers rate ITSM reports and dashboards, Change calendar, and Service-level management highest, with a score of 9.9.