TrustRadius Insights for Survicate are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
User-Friendly Interface: Many users have praised Survicate for its incredibly user-friendly interface, with some describing it as intuitive and easy to navigate. The majority of reviewers found the design to be clean and not overwhelming, making it simple for both basic and advanced users to create, customize, and analyze surveys.
Helpful Customer Support: The customer support provided by Survicate has received high praise from users. They appreciate the customer-oriented approach and the ability to consistently communicate with the same support representative. Reviewers describe the support team as helpful, pleasant, informative, responsive, knowledgeable, and willing to take feature requests.
Versatile Survey Creation: Users value the diversity of survey forms and ease of use provided by Survicate. Many reviewers find it useful not only for gathering feedback from customers but also for improving internal processes and gathering ideas from their teams. They particularly enjoy the balance between pre-built templates and customization options available in Survicate's survey builder.
We use Survicate to collect in-app NPS and cSAT scores from end users throughout their journeys.
Pros
Limiting survey visibility via feature flags
In-app/intercept surveying
Real-time NPS and cSAT scoring
Cons
In my opinion, inconsistent and visually unappealing survey visuals (e.g., NPS and cSAT questions look completely different from each other, creating a disjointed visual experience)
Poor customer service (in my experience, issue resolution can take weeks)
Lack of clarity around API & other technical capabilities requiring engineering assistance
Very limited maximum response limit per month
Likelihood to Recommend
Survicate is well suited for very basic intercept polls and is less suited for more complex surveying tasks (e.g., anything more than basic skip-logic or surveying niche cohorts) and longitudinal surveying (e.g., comparing responses from the same or similar cohorts year over year).