Survicate Reviews & Insights

Score8.2 out of 10

18 Reviews and Ratings

Community insights

TrustRadius Insights for Survicate are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

User-Friendly Interface: Many users have praised Survicate for its incredibly user-friendly interface, with some describing it as intuitive and easy to navigate. The majority of reviewers found the design to be clean and not overwhelming, making it simple for both basic and advanced users to create, customize, and analyze surveys.

Helpful Customer Support: The customer support provided by Survicate has received high praise from users. They appreciate the customer-oriented approach and the ability to consistently communicate with the same support representative. Reviewers describe the support team as helpful, pleasant, informative, responsive, knowledgeable, and willing to take feature requests.

Versatile Survey Creation: Users value the diversity of survey forms and ease of use provided by Survicate. Many reviewers find it useful not only for gathering feedback from customers but also for improving internal processes and gathering ideas from their teams. They particularly enjoy the balance between pre-built templates and customization options available in Survicate's survey builder.

Reviews

6 Reviews

Survicate review

Rating: 9 out of 10

Incentivized

March 11, 2024

Use Cases and Deployment Scope

We use Survicate to understand needs and pains of users', who go through our funnel and how they perform depending on the answers in the app by integrating analytical tools.

Pros

Clear and simple integration process
It's a great tool in terms of speed of hypothesis validation. You can set up a survey and get responses for one hour. The only limit is your traffic.
Almost immediate support response
Easy to use. You have opportunity to set-up your audience and survey placement in various ways

Cons

Minor usability issues on the step of audience setting (no drop-down menu for attribute values )
There is no option to make "other" answer required

Likelihood to Recommend

When you need to validate your hypothesis fast on specific app placements and to show questions to a particular audience

Verified User

Team Lead in Research & Development (51-200 employees)

Vetted Review

1 year of experience

Great UX and robust functionalities

Rating: 9 out of 10

February 27, 2024

Use Cases and Deployment Scope

We use Survicate for Customer satisfaction (CSAT), Net Promoter Score (NPS) and other Surveys - whenever we need to deepen our understanding of our clients needs.

Pros

Easy to set-up
Seemless integration with MailChimp
Nice reporting

Cons

Working well for what we need

Likelihood to Recommend

Sruveys with more complex flows/logis - especially when you want to link results back to specific users to be able to do more-in-depth analysis of results

Lukasz Juskiewicz

Head of Strategy at BaseLinker (201-500 employees)

Vetted Review

2 years of experience

View profile

Comprehensive tool to create and embed surveys

Rating: 8 out of 10

February 23, 2024

Use Cases and Deployment Scope

Survicate provides the NPS survey within our landing page builder app. The process of creating the survey is super easy and intuitive; it allows us to create different scenarios and paths depending on different survey answers. It's also extremely helpful that Survicate integrates with systems we are using within the organization such as Hubspot and it works well. Lastly my words of appreciation to the support team, always positive, brilliant, and responding really fast to any queries.

Pros

Intuitive survey builder
Many integrations
Fast and effective support
Easy embed options

Cons

Not all embed options goes in line with survey features (like excluding certain emails while using _sva.showSurvey('tosurveyId') embed option.

Likelihood to Recommend

If you wish to create a survey and embed it in your app or email communication - Survicate is for you.

KŚ

Karol Świtała

Customer Success Team Leader in Customer Service at Landingi (11-50 employees)

Vetted Review

3 years of experience

View profile

Best in-app survey tool, integrated with all top MarTech tools

Rating: 10 out of 10

February 22, 2024

Use Cases and Deployment Scope

We are using Survicate for in-app surveys targeting specific segments of customers to gather product feedback and measure NPS on a quarterly basis. We are also using link surveys and email-embedded surveys that help us to understand churn reasons, understand user acquisition channels better, as well as to improve our product features. We are using website surveys also on specific marketing websites and blog, where we are targeting engaged visitors and are able to help them navigate better through the pages.

Pros

Integrations
User targeting
Great UI & UX
Dedicated onboarding, and support
Automated analysis of open text responses
Survey distribution methods: web, mobile, email & link

Cons

More complex questions types

Likelihood to Recommend

Here's what worked especially well for us:

- Collecting in-product feedback with targeted surveys. It allowed us to better understand perception of features we were launching with the product team. One-time, quick installation (for all surveys), was especially useful for us, as we didn't have to involve the Development Team in launching our surveys.

- Running targeted website surveys to better understand audience, improve messaging, and content. We used Survicate on our feature pages, blog posts, etc. It allowed us to better understand what visitors are looking for on our pages, adjust the way we do messaging.

For both use-cases the recently introduced feature that automatically groups open-text responses into relevant topics was a game changer for us. It reduced significantly the amount of manual work to analyze collected data.

Aleksandra Korczynska

CMO in Marketing at GetResponse (201-500 employees)

Vetted Review

7 years of experience

View profile

Functional, but very basic

Rating: 4 out of 10

Incentivized

May 23, 2023

Use Cases and Deployment Scope

We use Survicate to collect in-app NPS and cSAT scores from end users throughout their journeys.

Pros

Limiting survey visibility via feature flags
In-app/intercept surveying
Real-time NPS and cSAT scoring

Cons

In my opinion, inconsistent and visually unappealing survey visuals (e.g., NPS and cSAT questions look completely different from each other, creating a disjointed visual experience)
Poor customer service (in my experience, issue resolution can take weeks)
Lack of clarity around API & other technical capabilities requiring engineering assistance
Very limited maximum response limit per month

Likelihood to Recommend

Survicate is well suited for very basic intercept polls and is less suited for more complex surveying tasks (e.g., anything more than basic skip-logic or surveying niche cohorts) and longitudinal surveying (e.g., comparing responses from the same or similar cohorts year over year).

Caitlin Grandjean

Senior User Researcher in Research & Development at Jane.com (51-200 employees)

Vetted Review

1 year of experience

View profile

Simple and easy, great for simple needs.

Rating: 8 out of 10

Incentivized

October 18, 2017

Use Cases and Deployment Scope

We use this widget on our knowledge base site, where documentation and support articles reside. The widget is the main channel for customers to submit feedback, comments and questions regarding the content of our knowledge base. The comments are then assigned for review and any action that might be needed, to different teams in the company, depending on the page (subject) where the feedback was submitted.

Pros

IMO, the strengths of feedback lite is what it is called for - 'lite"... it is basic, simple, and easy to set up and use.
Especially should be mention that it is easy to set up, and you can have it working in less than a few hours.
Reliable - I don't remember even one "problem" or an issue we experienced with it.

Cons

So the other side of the simplicity, is the lack of options... options of feedback forms, design, and reporting. It should be said that all the mentioned (feedback forms, customization of the design etc.) ARE available, but you maybe feeling their limitation, at some point.
Especially what we are missing, is better integration with CRM or at least, common ticketing systems. Feedback Lite IS NOT a ticketing system nor task management system , so integration with such (Salesforce, in our case) would be great. At the moment we are using the CSV export, and manually loading the file to SF.
We had a case of feedback mistakenly deleted - before copied to other system - and by that, they got lost. we asked support for help, and their final answer was that it is impossible to restore the deleted answers. so we were idiots, but it turned that the tool isn't idiot friendly, at that point.

Likelihood to Recommend

Scenarios where Feedback Lite is well suited:

when one needs to set up a tool rapidly, without going into too much customization, configuration and such.
if you don't need to much processing and analyzing of the data, but only a basic level.

Scenarios where it is less appropriate:

where feedback collected requires individual followup (e.g. you collect free text feedback, which are actually questions, complaints and such).

Verified User

Paraprofessional in Customer Service (501-1000 employees)

Vetted Review

2 years of experience

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Simple and easy, great for simple needs.

Rating: 8 out of 10

Incentivized

October 18, 2017

Use Cases and Deployment Scope

Pros

IMO, the strengths of feedback lite is what it is called for - 'lite"... it is basic, simple, and easy to set up and use.
Especially should be mention that it is easy to set up, and you can have it working in less than a few hours.
Reliable - I don't remember even one "problem" or an issue we experienced with it.

Cons

So the other side of the simplicity, is the lack of options... options of feedback forms, design, and reporting. It should be said that all the mentioned (feedback forms, customization of the design etc.) ARE available, but you maybe feeling their limitation, at some point.
Especially what we are missing, is better integration with CRM or at least, common ticketing systems. Feedback Lite IS NOT a ticketing system nor task management system , so integration with such (Salesforce, in our case) would be great. At the moment we are using the CSV export, and manually loading the file to SF.
We had a case of feedback mistakenly deleted - before copied to other system - and by that, they got lost. we asked support for help, and their final answer was that it is impossible to restore the deleted answers. so we were idiots, but it turned that the tool isn't idiot friendly, at that point.

Likelihood to Recommend

Scenarios where Feedback Lite is well suited:

when one needs to set up a tool rapidly, without going into too much customization, configuration and such.
if you don't need to much processing and analyzing of the data, but only a basic level.

Scenarios where it is less appropriate:

where feedback collected requires individual followup (e.g. you collect free text feedback, which are actually questions, complaints and such).

Verified User

Paraprofessional in Customer Service (501-1000 employees)

Vetted Review

2 years of experience