Survicate Professional, Scientific, and Technical Services Reviews & Insights

Score8.1 out of 10

18 Reviews and Ratings

Community insights

TrustRadius Insights for Survicate are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

User-Friendly Interface: Many users have praised Survicate for its incredibly user-friendly interface, with some describing it as intuitive and easy to navigate. The majority of reviewers found the design to be clean and not overwhelming, making it simple for both basic and advanced users to create, customize, and analyze surveys.

Helpful Customer Support: The customer support provided by Survicate has received high praise from users. They appreciate the customer-oriented approach and the ability to consistently communicate with the same support representative. Reviewers describe the support team as helpful, pleasant, informative, responsive, knowledgeable, and willing to take feature requests.

Versatile Survey Creation: Users value the diversity of survey forms and ease of use provided by Survicate. Many reviewers find it useful not only for gathering feedback from customers but also for improving internal processes and gathering ideas from their teams. They particularly enjoy the balance between pre-built templates and customization options available in Survicate's survey builder.

Survicate Reviews

2 Reviews

Professional, Scientific, and Technical ServicesInformation Technology & Services1Marketing & Advertising1

Comprehensive tool to create and embed surveys

Rating: 8 out of 10

Incentivized

February 23, 2024

Use Cases and Deployment Scope

Survicate provides the NPS survey within our landing page builder app. The process of creating the survey is super easy and intuitive; it allows us to create different scenarios and paths depending on different survey answers. It's also extremely helpful that Survicate integrates with systems we are using within the organization such as Hubspot and it works well. Lastly my words of appreciation to the support team, always positive, brilliant, and responding really fast to any queries.

Pros

Intuitive survey builder
Many integrations
Fast and effective support
Easy embed options

Cons

Not all embed options goes in line with survey features (like excluding certain emails while using _sva.showSurvey('tosurveyId') embed option.

Likelihood to Recommend

If you wish to create a survey and embed it in your app or email communication - Survicate is for you.

KŚ

Karol Świtała

Customer Success Team Leader in Customer Service at Landingi (Marketing & Advertising, 11-50 employees)

Vetted Review

3 years of experience

View profile

Simple and easy, great for simple needs.

Rating: 8 out of 10

Incentivized

October 18, 2017

Use Cases and Deployment Scope

We use this widget on our knowledge base site, where documentation and support articles reside. The widget is the main channel for customers to submit feedback, comments and questions regarding the content of our knowledge base. The comments are then assigned for review and any action that might be needed, to different teams in the company, depending on the page (subject) where the feedback was submitted.

Pros

IMO, the strengths of feedback lite is what it is called for - 'lite"... it is basic, simple, and easy to set up and use.
Especially should be mention that it is easy to set up, and you can have it working in less than a few hours.
Reliable - I don't remember even one "problem" or an issue we experienced with it.

Cons

So the other side of the simplicity, is the lack of options... options of feedback forms, design, and reporting. It should be said that all the mentioned (feedback forms, customization of the design etc.) ARE available, but you maybe feeling their limitation, at some point.
Especially what we are missing, is better integration with CRM or at least, common ticketing systems. Feedback Lite IS NOT a ticketing system nor task management system , so integration with such (Salesforce, in our case) would be great. At the moment we are using the CSV export, and manually loading the file to SF.
We had a case of feedback mistakenly deleted - before copied to other system - and by that, they got lost. we asked support for help, and their final answer was that it is impossible to restore the deleted answers. so we were idiots, but it turned that the tool isn't idiot friendly, at that point.

Likelihood to Recommend

Scenarios where Feedback Lite is well suited:

when one needs to set up a tool rapidly, without going into too much customization, configuration and such.
if you don't need to much processing and analyzing of the data, but only a basic level.

Scenarios where it is less appropriate:

where feedback collected requires individual followup (e.g. you collect free text feedback, which are actually questions, complaints and such).

Verified User

Paraprofessional in Customer Service (Information Technology and Services company, 501-1000 employees)

Vetted Review

2 years of experience

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Simple and easy, great for simple needs.

Rating: 8 out of 10

Incentivized

October 18, 2017

Use Cases and Deployment Scope

Pros

IMO, the strengths of feedback lite is what it is called for - 'lite"... it is basic, simple, and easy to set up and use.
Especially should be mention that it is easy to set up, and you can have it working in less than a few hours.
Reliable - I don't remember even one "problem" or an issue we experienced with it.

Cons

So the other side of the simplicity, is the lack of options... options of feedback forms, design, and reporting. It should be said that all the mentioned (feedback forms, customization of the design etc.) ARE available, but you maybe feeling their limitation, at some point.
Especially what we are missing, is better integration with CRM or at least, common ticketing systems. Feedback Lite IS NOT a ticketing system nor task management system , so integration with such (Salesforce, in our case) would be great. At the moment we are using the CSV export, and manually loading the file to SF.
We had a case of feedback mistakenly deleted - before copied to other system - and by that, they got lost. we asked support for help, and their final answer was that it is impossible to restore the deleted answers. so we were idiots, but it turned that the tool isn't idiot friendly, at that point.

Likelihood to Recommend

Scenarios where Feedback Lite is well suited:

when one needs to set up a tool rapidly, without going into too much customization, configuration and such.
if you don't need to much processing and analyzing of the data, but only a basic level.

Scenarios where it is less appropriate:

where feedback collected requires individual followup (e.g. you collect free text feedback, which are actually questions, complaints and such).

Verified User

Paraprofessional in Customer Service (Information Technology and Services company, 501-1000 employees)

Vetted Review

2 years of experience