TrustRadius: an HG Insights company

Stack Overflow for Teams

Score8.3 out of 10

14 Reviews and Ratings

What is Stack Overflow for Teams?

Stack Overflow for Teams is a team knowledge management and Q & A platform for development billed per teammate, featuring roles and permissions, and integrations with popularly used collaboration tools.

Categories & Use Cases

StackOver Flow for Teams, you're on stop shop for company collaboration.

Use Cases and Deployment Scope

Stack Overflow for teams helps me complete my work and not have to leave the product I use most. It allows for cross-team collaboration in an instant. I can see a feed of all the different posts available and respond right in the app I use most. I enjoy this feature and would recommend it highly to other people.

Pros

  • They do the live feed very well.
  • Giving medals out for contribution increases collaboration.
  • See a point system allows for a little friendly competition.

Cons

  • I would recommend an increased engineering focus on the Microsoft Teams integration.
  • It would be nice to make more medals.
  • Easier ways to earn points.

Most Important Features

  • Ability to upvote correct answers.
  • The ease of use to post a question.
  • How it integrates with Microsoft Teams.

Return on Investment

  • Positive impact by saving us time to solve our needs.
  • Negative impact by allowing for overly competitive people to game the system.
  • Soliciting upvote from you coworkers simply for points.

Alternatives Considered

Azure DevOps Services (formerly VSTS)

Other Software Used

Figma, Adobe PhotoShop, Adobe Illustrator CC

Excellent Knowledgebase tool that your Engineers will probably find familiar!

Use Cases and Deployment Scope

We use Stack Overflow for Teams as an internal knowledge base, initially for some frequently asked questions in engineering, then we gradually started adding more content that was applicable to sales support/sales engineers. The search capability is excellent, along with the tagging, so it's super easy to get your eyes on the information you need almost instantly! Really helpful.

Pros

  • Search
  • User interface
  • Tagging
  • Clearly distinguish between question and answer

Cons

  • Branding
  • Custom subdomain
  • SSO

Most Important Features

  • Search
  • Tagging
  • Voting

Return on Investment

  • Time Saving
  • Efficiency - not having to wait for a colleague who knows the answer to reply
  • Knowledge Sharing

Alternatives Considered

Atlassian Confluence

Other Software Used

PhpStorm, Vitally, HubSpot CRM, Microsoft Visual Studio Code, Amazon Web Services, Aircall, Zoom, Microsoft Teams, Perimeter 81, Slack, Dropbox Business, MobileIron Acquired by Ivanti, HelloSign, Personio

Stack all of your knowledge in one easy to use place

Use Cases and Deployment Scope

I use stack overflow to quickly find troubleshooting steps and answers as part of my daily workflow as a technology worker. Its service is free for small teams up to 50, it's searchable and, structured, and integrates flawlessly with Microsoft Teams. Stack Overflow for Teams is best used for sharing knowledge across a department to enable each agent quick and easy references to your tech stack.

Pros

  • Search
  • Aggregation
  • Integration

Cons

  • Automatic removal of irrelevant articles that are voted down
  • Offer On-prem solution
  • Native desktop and mobile app

Most Important Features

  • Integration
  • Customer Support
  • Centralized provisioning

Return on Investment

  • Duplication of Q&A
  • Requires a dedicated person to maintain it
  • There needs to be a desktop app to better drive user adoption

Other Software Used

Microsoft Teams, Jira Software, Bitbucket

Collaborating made fun

Use Cases and Deployment Scope

Stack Overflow has been really helpful. It has helped the most in collaborating with other team members over product discussions. After using Stack Overflow for Teams, we had a single place where everyone posted their doubts and anyone from the engineering team who has the answer to it could come on the platform and answer the question or doubt. This way the question as well as the answer was transparent and publicly available and not sitting in someone's DM. The biggest relief it served was that now if you face any issue then before directly asking you can search it on Stack Overflow for teams and could find an answer there.

Pros

  • We can add tags to questions. This helps in filtering similar types of questions. So when our organisation collected more than 200 - 300 questions, we filtered the questions and we could generate a report on what topics most questions are asked. Then the expert on that topic took one session and explained everything to others as well.
  • Searching questions are pretty easy. We can either search using tags or using keywords. Hence if we got stuck anywhere while developing or brainstorming, we could quickly go to Stack Overflow and search if this question was already asked.
  • Stack Overflow also shows points for individuals. This way we were able to identify the developer with most points and hence reward them for their contribution.

Cons

  • Integration with Slack can be done better. As of now for every minute update we get a notification on the Slack channel. There was no way to limit that.
  • More integrations can be added. For example integrations with ClickUp or JIRA to directly create a task from Stack Overflow.
  • Points assigning algorithm could be better. If I am answering my own question, I used to get points, which ideally should not be the case.

Most Important Features

  • Tagging questions.
  • Replying to answers by other people.
  • Marking an answer as accepted and/or upvoting/downvoting an answer.

Return on Investment

  • It has reduced the TAT for questions and their solutions.
  • The "developer time" is saved as answers to most common questions are already at one place.
  • It aroused a competitive type of spirit as the one dev with the most points gets a voucher every month. So everyone was motivated to know the product more and answer as many as they could and achieve higher points.

Other Software Used

Bitbucket, Microsoft Visual Studio Code, Slack, ClickUp, WebStorm

A brilliant knowledge management tool

Use Cases and Deployment Scope

Stack Overflow for Teams is used in my organization as a knowledge repository. It saves a lot of time as people can directly go and get their queries resolved by performing a search in Stack Overflow for Teams. The upvote function works great and for questions where answers are not readily available, the automatic notification for subject matter experts is a lifesaver.

Pros

  • Knowledge Repository.
  • Upvotes and Highlighting.
  • Notification System.

Cons

  • Text Formatting.
  • Reordering of preferences.
  • Searching for multiple tags in one query.

Most Important Features

  • Notes and comments.
  • Knowledge repository.
  • Universal search.

Return on Investment

  • Increased Efficiency.
  • Increased Time to Market.
  • Reduced project completion time.

Other Software Used

Microsoft Teams, Jira Software, Microsoft Excel