SS&C Blue Prism Reviews & Insights

Score8.8 out of 10

96 Reviews and Ratings

Community insights

TrustRadius Insights for SS&C Blue Prism are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Powerful Automation Tool: BluePrism is highly regarded as one of the most powerful automation tools available, with many users ranking it in their top 3 choices.

Easy-to-Use Process Flow: The process flow in BluePrism is widely appreciated for its simplicity and ease of understanding, even for non-technical individuals. Several reviewers have mentioned how project managers can easily track progress by simply looking at the flow and comprehending the entire process.

Excellent Integration Capabilities: One of the major strengths of BluePrism highlighted by users is its seamless integration with various systems. This includes features like load balancing, encryption, audit, and spying modes. Users find this capability to be a significant advantage when automating tasks across different applications and platforms.

SS&C Blue Prism Reviews

19 Reviews

Tailor your email responses with ease and efficient responses

Rating: 9 out of 10

Incentivized

October 7, 2024

Use Cases and Deployment Scope

It helped a lot in storing critical information from the email in a a standardized data set that allowed our supply chain team to utilize the information swiftly and act accordingly it saved a lot of time in communication and more on effective communication that helped to honor the customer service agreements and increase customer satisfaction.

Pros

Storing information from email in a standard data set
Auto reply to emails tailored to the email so that it doesn't feel like a robotic or generalized response
Workflow creation is simple and easy, the flow structure is easy to read and can be directly used in presentation to customers and management

Cons

Just like power automate if it had template that can be used directly by editing to the use case would save further time
Training videos are available, but the community is limited so to solve a specific use case it could take a lot of time, larger support community would be helpful

Likelihood to Recommend

While working in Last Mile appointment-based supply chain deliveries to high end customers it was very critical that our company honors the appointment given to increase customer satisfaction and support sales. Since the appointments are spread throughout the day with limited manpower, we usually missed the appointments and spent a lot of time in rescheduling and then further delaying the existing appointment and future appointments. With automating email communication we were able to store the information and communicate with the concerned supply chain team so that they could take action simultaneously and optimize supply china operations and cutomer satisfaction.

Dhruv Sharma

Analyst in Corporate at Molex (10,001+ employees)

Vetted Review

1 year of experience

Verified on LinkedIn

Revolutionize workflows with Blue Prism Cloud

Rating: 7 out of 10

Incentivized

January 30, 2023

Use Cases and Deployment Scope

We use Blue Prism Cloud to automate end-to-end processes. With Blue Prism Cloud, we can quickly scale up or down according to our business needs. Currently, the scope of our use case includes the automation of the following processes: data migration from existing legacy systems; capturing unstructured data from incoming requests; information aggregation from various sources; preprocessing input documents using algorithms; passing processed information/documents on to downstream activities/applications; monitoring compliance and performance standards as per regulatory guidelines.

Pros

Scaling
Developer experience
Flexibility

Cons

Integrations with other tools
Reporting
User interface

Likelihood to Recommend

Blue Prism Cloud is an ideal cloud automation solution for organizations with a significant number of remote workers or geographically disparate teams since its accessible from any web browser. It is also beneficial for organizations that need to quickly outsource part of their process automation without having to purchase additional software licenses and equipment. However, Blue Prism Cloud is less suited for companies that have large volume data processing needs as its base cost may quickly become prohibitive in those situations. Additionally, this solution may not be suitable for organizations that need more complex solution-specific configurations since its integration options are limited.

Verified User

Consultant in Information Technology (10,001+ employees)

Vetted Review

2 years of experience

Happy Automation with Blue Prism

Rating: 9 out of 10

July 29, 2022

Use Cases and Deployment Scope

Most robust automation tool available currently in the market. Very easy to implement/set up and to understand even for the college kids who are just starting their career in Automation IT. We are using it for many of the automation use cases for our client and day by day the inflow of new projects is just going up and up, such is the standard set by the RPA solutions for our client. This has significantly reduced manual efforts of the client as well as their IT partners so that valuable time can be spent on more critical tasks.

Pros

Robust security.
Reliable for windows based application.
Simple and easy to understand architect.

Cons

Not sure if they have planned upgrade where they can support chromium browser extension.
Cloud control room.

Likelihood to Recommend

It is best suited if the target application is Windows-based. If the target application is web-based and it is not stable, then I am afraid you will have a hell of a time running your bot. Also, surface automation, if you have target applications within remote desktops, it is not that reliable compared to other RPA tools.

Verified User

Consultant in Information Technology (10,001+ employees)

Vetted Review

4 years of experience

The perfect software for basic RPA Automations

Rating: 7 out of 10

Incentivized

May 12, 2022

Use Cases and Deployment Scope

Our company uses Blue Prism RPA to create robust automations that are quite good. It has preset automation which only needs to be edited a little to make them viable for one's own business. The risk compliance is very high in large projects but it is perfect for small projects which need basic automation. It has an amazing User-Interface which is very easy to use if you have prior experience working with RPA. It becomes a mess if you have too many ongoing projects but it is quite good for people who are new to the industry.

Pros

Creating Automations
Perform repetitive tasks which will take a lot of time to do manually
Rule based digital and basic tasks

Cons

User interface in case of multiple projects
Adding more pre-set automations
Make it less costly

Likelihood to Recommend

I was working on a large/complex process, thus I was creating test cases and scenarios for it. I searched the web and only found two cases. This is insufficient for me. More example test cases/scenarios were required and they were not available. I feel that Blue Prism needs to provide more test cases and scenarios for those who are new to the industry.

Amritansu Sahoo

Co-Founder in Information Technology at Astrix Study (11-50 employees)

Vetted Review

1 year of experience

View profile

Virtual workforce to take care of your repetitive, time-consuming process with AI capabilities

Rating: 8 out of 10

Incentivized

May 6, 2022

Use Cases and Deployment Scope

Adopted Blue Prism Intelligent RPA to automate the manual and repetitive business process which consumed most of the time with minimal technical expertise. Able to integrate/automate most of the applications. It also has the feature of making the functions generic objects which can be reusable. We can manage the orchestration seamlessly to run the BOT either in attended or unattended mode.

Pros

Workflow recorder
OCR and Machine Learning capability
Ease of creating BOTs

Cons

Scalability
User Community
Training Materials for the product

Likelihood to Recommend

We could see a return on investment/efficiency in the deliverables after automating and deploying the business process. The time taken to learn/adapt and develop the business process is very minimal and the product is straightforward. The product documentation is not appropriate, which becomes a concern when a quick resolution is required.

Verified User

Consultant in Information Technology (10,001+ employees)

Vetted Review

3 years of experience

A Best developing Intelligent Automation Bots

Rating: 9 out of 10

Incentivized

May 6, 2022

Use Cases and Deployment Scope

We have implemented a bot in our Hr department where it manages the Payroll and onboarding process of the employees and also we have a bot for social media handlers the aim of the bot is to handle the social media post, comments, and like the post of our social media handler.

Pros

Queue Managemnet
Implementation of Intelligent Automation (API Integrations)
Exception Handling
Surface Automation

Cons

Need to work on V7 as there is some disturbance in the view of the studios
API integrations can be much more modified/simplified.
can simplify the alert configuration as the new user finds bit difficult to understand

Likelihood to Recommend

Pros Best for Intelligent Automation Easy of the usage Control room is the best place Queue management Cons Scalability Alert Configuration is a bit difficult to understand by a new user

Verified User

Team Lead in Engineering (51-200 employees)

Vetted Review

2 years of experience

Best AI for your business

Rating: 8 out of 10

Incentivized

May 5, 2022

Use Cases and Deployment Scope

AI and Machine Learning have played a crucial role in understanding what businesses expect and what has to be delivered to the customer. Blue Prism Intelligence RPA delivers the best AI solutions to deliver the best solution through AI.

Pros

Design Studio
Digital Workforce
Control Room
Greater Stability
Greater Usability

Cons

Scalibility
Analytics
Connection

Likelihood to Recommend

A project based on Housing Prices in Navi Mumbai, an intense project which needed AI and ML was served by Blue Prism, where precise calculations were done to achieve the optimum outcome.

Umang Mehta

Data Analyst in Information Technology at Kinesso (501-1000 employees)

Vetted Review

1 year of experience

View profile

Best Enterprise RPA tool

Rating: 10 out of 10

Incentivized

April 9, 2022

Use Cases and Deployment Scope

Blue Prism Intelligent is one of the RPA tools which we use within our organization. As per our analysis, this is one of the best enterprise level RPA solutions available in the market. This software suits well for mid and large scale organizations. Within our firm we use this tool to automate rule based processes which takes a lot of manual effort. this software is used in conjunction with Appian BPM, Python, Excel macros etc to get best in class solutions. This tool is primarily used to automate business processes but recently we started using it for technology processes as well like automating server reboots etc based on a ServiceNow request.

Pros

Integration with multiple automation tools
Scalability and reusability- Can create custom process which can be re-used while building other processes
Great UI and easy to code low code RPA tool
Easy to learn and Implement

Cons

Surface Automation - The tool is not working well with certain applications hosted on Citrix
Provide more integrations with excel as majority of the business process use excel
Community Support- unlike other development tools we do not have a lot of help topics available on Google.

Likelihood to Recommend

Blue Prism Intelligent RPA is well suited for the processes which are rules-based in nature. This software works well with web based application integrations. It's very easy to capture the object details and code the workflow with ease. The record functionally will do the trick most of the time and will save a lot of effort in coding the workflow. Work needs to continue in the surface automation part. It works with surface automation but there are chances of failure sometimes and we feel like the control of automation is very fragile.

Verified User

Manager in Engineering (1001-5000 employees)

Vetted Review

3 years of experience

Blue Prism is one of the best RPA tools in the market

Rating: 10 out of 10

Incentivized

March 26, 2022

Use Cases and Deployment Scope

We use Blue Prism to automate repetitive and logic-driven tasks to minimize human workload and improve customer experience. Every RPA developed has shown improvements in the areas applied, bringing effective response in minimum time.

Pros

Reports.
Extract data from different systems.
Process data such as requests to be updated in other applications.
Banking balance.
Email handling.

Cons

Interaction with Chrome could be better.
Specific objects or skills to use Google Suite.
Specific object or skill to be able to work wit Salesforce.

Likelihood to Recommend

Well suited: Excel, Java applications.
Less appropriate: URLs that are only accessible with Chrome, or anything related to Google suite (you will need an API or WS to be able to work with those and normally they are kind of limited as well).

Verified User

Consultant in Information Technology (501-1000 employees)

Vetted Review

4 years of experience

RPA tool for all the needs - Blue Prism makes things happen

Rating: 9 out of 10

Incentivized

August 27, 2019

Use Cases and Deployment Scope

We use Blue Prism for automating the certain kinds of Fixed process in our organization, we have few regions which look after the automation and we perform the required tasks and deliver the required RPA bots, It is being only used by department RPA COE and delivery the required solutions to the customers in need. Business problem includes finance which could be from insurance-related, payroll and other related, grocery stores billing system reports generation and many more things are being automated and successfully running them.

Pros

Resource pooling is excellent.
The control room, work queue management is an added strength to the Blue Prism tool.
The release manager is also very good for deploying the packages in the new environment.
It has the feature to identify the references for the used variables and the objects so while deploying the package it is easy to deploy without missing the important data.
Scheduling, user management is simple to use and is very clear.

Cons

Object handling can be improved more and instead of going through each and every object to find its functionality it is hard and only the experienced BP tool user can understand.
The identification of the elements can be improved much more with having useful details in place instead of only using the Indexes for the elements.
In the environment variables pane, they can add some grouping facility to divide the variables in the environment variables section.
Can improve the calculation stage for doing string operations using the VB commands instead of using code and inbuilt native functions to save time.

Likelihood to Recommend

The tool is well suitable for the web, desktop automation's but when it comes to Citrix it lags the automation capabilities and needed to use the additional the OCR and need to integrate with other software's, developing the Citrix automation is time-consuming and difficult task for the developer, When it comes to Web, Desktop it is very good in making the things done.

Priyatham Pallapotu

Assitant Technical Service Engineer at Fujitsu consulting India (1001-5000 employees)

Vetted Review

1 year of experience

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RPA tool for all the needs - Blue Prism makes things happen

Rating: 9 out of 10

Incentivized

August 27, 2019

Use Cases and Deployment Scope

Pros

Resource pooling is excellent.
The control room, work queue management is an added strength to the Blue Prism tool.
The release manager is also very good for deploying the packages in the new environment.
It has the feature to identify the references for the used variables and the objects so while deploying the package it is easy to deploy without missing the important data.
Scheduling, user management is simple to use and is very clear.

Cons

Object handling can be improved more and instead of going through each and every object to find its functionality it is hard and only the experienced BP tool user can understand.
The identification of the elements can be improved much more with having useful details in place instead of only using the Indexes for the elements.
In the environment variables pane, they can add some grouping facility to divide the variables in the environment variables section.
Can improve the calculation stage for doing string operations using the VB commands instead of using code and inbuilt native functions to save time.

Likelihood to Recommend

Priyatham Pallapotu

Assitant Technical Service Engineer at Fujitsu consulting India (1001-5000 employees)

Vetted Review

1 year of experience