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Square Payroll

Score6.1 out of 10

11 Reviews and Ratings

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What is Square Payroll?

Square Payroll is a payroll solution for hourly employees, from Square headquartered in San Francisco, California.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features Square Payroll has to offer, as determined by TrustRadius' reviewers.
Based on 11 ratings of Square Payroll's features
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Top Performing Features

  • Benefit plan administration

    Benefit plan administration is administration of health insurance plans and 401k plans, and other benefits.

    Category average: 7.9

  • Pay calculation

    Pay calculation provides for computation of employee pay with state and federal deductions.

    Category average: 9

  • Salary revision and increment management

    Salary revision is the ability to modify individual employee pay.

    Category average: 8.7

Areas for Improvement

  • Reimbursement management

    Reimbursement management provides cash reimbursement for employee expenses related to business travel or other.

    Category average: 8.1

  • Direct deposit files

    Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.

    Category average: 9

  • Off-cycle/On-Demand payment

    Provide employees access to wages accrued during the pay period before the end of the pay cycle.

    Category average: 8.4

Reviews

What users are saying about Square Payroll.
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Immediate accessibility for payroll reports.

Incentivized
Sasha Brito
Marketing Director in Marketing at GAL Real Estate (1001-5000 employees employees)

Pros

  • Automating declared taxes is one of Square's most outstanding features. When a detailed report on the payroll of each employee is generated, the software takes care of automatically applying the taxes previously configured, which means that there is no need to make a manual deduction for each payroll.
  • The Support team has been one of the most impactful things in a positive way. Square has given me pretty efficient user support. When we started to use Square in our Marketing sector, I had several questions about the configuration of payroll, and the support of this platform answered all my questions immediately, in a live chat.
  • Square gives all of my employees and me complete control over time worked, time off, and overtime. Square provides a user panel where a constant monitoring of the work that each employee does is carried out, in order to collect the exact work time and be able to generate the payroll report.

Cons

  • Downloading payroll reports is one of Square's biggest problems. This platform works online, and all payroll reports can be viewed online but there is no way to download those reports to export them.
  • Square payments are not automated. When the reports corresponding to each payroll are generated, I must access the Square platform to be able to make the payroll payment manually and that my employees can receive the money in the next few hours in their bank account. This platform does not allow me to schedule payments.

Return on Investment

  • Our employees can get their payroll payments faster. Previously, we took longer to make payments due to all the paperwork that needed to be done to know each employee's working time.
  • We have managed to know the effectiveness of each employee and the work time that each one has dedicated. Square collects the working hours of each employee so that we can know which employee is standing out the most and which employee is working the least, so we can keep track of potential employees and talent in the company.
  • We have saved time creating payroll reports. Payroll reports in Square are generated automatically.

Alternatives Considered

QuickBooks Online

Other Software Used

SAP Agile Data Preparation, F-Secure Cloud Protection for Salesforce, GoDaddy

They failed to pay my payroll taxes.

Erica Tiger
Owner at Crazy Cakes (1-10 employees employees)

Use Cases and Deployment Scope

Basically they seem to have put in the wrong account number according to my bank when they tried to withdraw the payroll taxes and now they are telling me my bank rejected it and it's not their fault yet it is their fault, in my opinion. I feel now they are doing very little to help me except tell me I have to go ahead and figure out how to pay all my taxes. Pathetic. In my experience, they call constantly when they're selling the product and once it's sold you're on your own.

Pros

  • Easy to use interface
  • Reports are helpful

Cons

  • No customer service department for a failed payroll tax withdrawals
  • Lack of communication when there's a problem. No answers as to why things happen

Return on Investment

  • If I can't trust them to pay my taxes then they're not meeting my objectives

Phenomenal Payroll Software

Incentivized
Alan BloxhamView profile
Project Manager in Marketing at FSC (1-10 employees employees)

Pros

  • Simple to process payroll
  • W2s and 1099s
  • Workers Compensation

Cons

  • Square POS system is almost necessary.

Return on Investment

  • Square Payroll has dramatically reduced the time it takes to process payroll.
  • We could have a faster payroll with the Square POS integration for commission, but that is not something we've implemented yet.

Alternatives Considered

Gusto and ADP Mobile Solutions

Other Software Used

Element, Slack, Upwork, Harvest, Adobe PhotoShop, ClickUp

Square Payroll isn't just for squares!

Joanna Knight
Owner in Human Resources at Joanna Knight Consulting (1-10 employees employees)

Pros

  • The convenience of being able to link up Square with your account and have it all in one.
  • The automation of Square and how seamlessly it uploads into the accounts.

Cons

  • For the price and what I use it for it's excellent but I think they could expand to have more options for large companies.
  • The platform is relatively simple but I think there is always room for improvement when it comes to being modern and user-friendly.

Return on Investment

  • The price we pay is insignificant in comparison to the positive impact we see in finance management.
  • Being able to have all income flowing through the same platform has been a huge positive for us.

Alternatives Considered

BambooHR

Start paying yourself (and others) on time with Square Payroll

Incentivized
Elizabeth PampaloneView profile
CEO in Marketing at The Web Design Chic (1-10 employees employees)

Pros

  • 1099s
  • Takes taxes out automatically
  • Easy to use and setup for newbies

Cons

  • none!

Return on Investment

  • + Less time worrying about taxes
  • + Saves time at tax time with easy to print/save reports

Alternatives Considered

Patriot PAY