Great incident management solution!
Use Cases and Deployment Scope
We use Squadcast as an alert management system for critical business process and technology functions. It solves for not having teams or resources online and active in a 24/7 manner by being configured to monitor events set with specific thresholds or criteria and automating communication to various channels. It has taken that first line of defense out of our hands and into a trusted system.
Pros
- Allows you to configure monitoring on events across the enterprise
- Very flexible in the channels that you can communicate to - i.e. Slack, Email, SMS, etc...
- Provides integrations into the systems that you use on a daily basis
- Has a very easy to use online interface that comes with little to no learning curve
Cons
- Can be costly depending on how deep your budget is!
- Support is not always the best
Most Important Features
- Alert communication and routing
- Incident management review screens
- Status pages with detailed information about what you are monitoring
Return on Investment
- Squadcast has allowed us to reduce cost of an incident overall by reducing time to find an issue, communicate, and get an assigned resource.
- Squadcast has created an increased awareness among teams in the enterprise of services and processes.
Alternatives Considered
Datadog and Azure Monitor
Other Software Used
Jira Service Management (Jira Service Desk), Datadog, Azure Monitor
