Squadcast is an end-to-end incident response platform that helps tech teams adopt SRE best practices to maximize service reliability, accelerate innovation velocity and deliver outstanding customer experiences.
$7
per user/month
xMatters
Score 8.6 out of 10
N/A
xMatters is an IT alert management solution for enterprises. It is cloud-based incident management software that enables business processes or applications to trigger two-way communications (text, voice, email, SMS, etc.) during time-sensitive events.
$9
per user/per month
Pricing
Squadcast
xMatters
Editions & Modules
Essential
$7.00
per user/month
Standard
$19.00
per user/month
Pro
$39.00
per user/month
Enterprise
$79.00
per user/month
Starter
$9
per user/per month
Base
$39
per user/per month
Free
Free
Advanced
Contact for quote
Offerings
Pricing Offerings
Squadcast
xMatters
Free Trial
Yes
No
Free/Freemium Version
No
Yes
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
$7 per user/month
No setup fee
Additional Details
The stated prices are only for annual commitment only, for other details please refer the pricing page.
We do offer custom pricing for large Enterprise customers and On-Premise deployments.
We tied Squadcast into our CI/CD pipeline for Airflow monitoring of workflows, and had it looking for failures and specific jobs. Then communicating out to a resource group with automated no answer or response next person communication. A lot of tools stop at one generic communication, but Squadcast allows you to take it a step further.
xMatters reduces incident response time by finding the right person to solve the problem when system outages require you to manage on-call schedules and escalations Avoid alert fatigue: reduce the noise with targeted notifications; alerts go only to the people that need them. Manage issues from anywhere: full-featured mobile apps allow you to stay in control wherever you are.
API calls, we can create an API ourselves to integrate with other applications. This allows more teams to be notified of a critical alert instead of waiting for someone to call them when a problem is reported.
The on-call schedule where you might need to have a replacement is fairly simple. You can easily change with someone else and still keep the rest of the schedule in place. It also sends an email to the person you are trading with so they know when they are on-call.
Their support team is really helpful and quick to respond when you open a ticket. There hasn't been an issue that hasn't been resolved in less than a day. They stay really on-top of things.
While the Workflow's are one of xMatters's strengths, the complexity can make it difficult at times to get things configured properly and get the desired result.
xMatters giving highly rated due to its effectiveness in incident management and service reliability, as well as its strong integrations with other IT management tools. It helps teams proactively prevent outages, resolve incidents faster, and keep stakeholders informed. It's known for its ease of use, fast implementation, and good support
Working with xMatters support has been fantastic! Our support rep is very friendly, helpful, and knowledgeable. We get quick response times when asking questions, and when we have more complex problems, it's easy to schedule a call and spend some time working through our issues together. Every time we've had a problem we've been able to get the info we need and get a resolution easily.
Squadcast is a much more user friendly product that works with multiple platforms and tools. I can't say this easily for the other tools that I've used
I pushed for xMatters over PagerDuty for a couple things. Their sales team showed me everything I needed to hear from how simple their integration would be to our ServiceNow instance. The process flows of what we could do compared to what we have made a world of difference. We had a list of wants we came up with and xMatters delivered on all of them. The use of their app is very user friendly. Of course the cost played a big factor as well. With PagerDuty we basically had the bare minimum so we were limited with what we could do without having to pay more. xMatters was almost half the cost of what we were paying and we got back more in return. Personally, I felt more wanted by xMatters, even by having them a year the account managers check in with us almost bi-weekly. I did not get the same comfort from PagerDuty until we tried cancelling our service with them.
