Splunk IT Service Intelligence (ITSI) Professional, Scientific, and Technical Services Reviews & Insights

Score10 out of 10

56 Reviews and Ratings

Community insights

TrustRadius Insights for Splunk IT Service Intelligence (ITSI) are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

Splunk IT Service Intelligence, or ITSI, is a versatile tool used by infrastructure monitoring teams, NOCs, command centers, and IT departments to manage and monitor various aspects of their infrastructure. Users leverage its capabilities to collect events from multiple data sources such as networks, servers, storage systems, databases, and security devices. Splunk ITSI aggregates this data on a single platform, providing a comprehensive view of the entire infrastructure for quick issue identification and root cause analysis.

One of the key use cases of Splunk ITSI is consolidating alerts from different IT tools to provide stakeholders with visibility into the health of services. This allows infrastructure operations, application developers, and DevOps teams to proactively address potential issues before they impact users. Splunk ITSI also monitors the performance and functionality of critical services, ensuring their proper functioning and reducing mean time to service restoration during outages.

In addition to traditional infrastructure elements, Splunk ITSI extends its monitoring capabilities to include telemetry from data centers, cloud infrastructures, and customer media consumption endpoints like set-top boxes, IPTV streamers, mobile devices, and web browsers. With real-time cloud monitoring and proactive alerting features, Splunk ITSI provides operational visibility into business health and hardware and microservices performance. It also supports event management, aggregation, incident creation, self-healing automation, and trend predictions in different environments.

By offering a single view of the entire topology through glass tables and pre-built content packs for real-time service monitoring, Splunk ITSI reduces response time for critical incidents while identifying root causes. Its user-friendly interface facilitates quick adoption among teams with varying skill levels in monitoring tools. Development teams also utilize Splunk ITSI to monitor system performance during high traffic events or peak times.

Overall, Splunk IT Service Intelligence is a powerful AIOps platform that brings together different areas of IT that were previously siloed. It helps manage major incidents effectively, monitor service availability, and limit downtime by quickly responding to outages.

Reviews

9 Reviews

Professional, Scientific, and Technical Services

Solo system to integrated view with Splunk ITSI

Rating: 8 out of 10

Incentivized

July 20, 2023

Use Cases and Deployment Scope

Splunk ITSI is powerful tool for infrastructure monitoring, event management and mature AIOps platform. We use Splunk for monitoring and utilize contents packs available OOB for free. Business was able to get good insight to service view and availability over time at real time.

Pros

Out of box content packs with dashboards
Easy integration with other platform from ingestion to alerting
Event count reduction and correlation

Cons

Auto service mapping and relationship
Patching schedule and maintenance missing re-occurring window.
Multi tenant or role based access for ITSI

Likelihood to Recommend

With multi vendor tools for monitoring, itsi helped us being all events centrally and manage incident creation from one place

Verified User

Consultant in Information Technology (Information Technology & Services company, 10,001+ employees)

Vetted Review

4 years of experience

Enterprise Health with Splunk IT Essentials

Rating: 10 out of 10

Incentivized

August 24, 2022

Use Cases and Deployment Scope

Splunk IT has helped revolutionize how we monitor all of our IT devices across the enterprise. Prior to its implementation, monitoring and troubleshooting had no real scope or direction. It was very much an unorganized, ad-hoc type of pursuit that wasted a ton of time and energy tracking problems down. Splunk IT Essentials lets us consolidate our monitoring into a single tool and see real time insights into the health of the enterprise.

Pros

Real time enterprise health monitoring
Metrics ingest, parsing, and visualization
Investigating and troubleshooting problems that arise with devices

Cons

Currently need to special request this app on Splunk Cloud
Not compatible with older versions of Splunk

Likelihood to Recommend

Splunk IT Essentials scales really well and is quite suitable for large enterprise environments which is where I use it. It can easily handle the classification and ingest of metrics/log data from thousands of devices. It also allows for easy grouping of these devices so that users can search just for Windows devices, or just for Linux machines. Provides a great overview of enterprise health while allowing deeper dives into the device level of data.

Kendal Droddy

Senior System Engineer in Engineering at General Dynamics Information Technology (Information Technology & Services, 201-500 employees)

Vetted Review

2 years of experience

View profile

Splunk IT Service Intelligence Review

Rating: 10 out of 10

Incentivized

June 20, 2022

Use Cases and Deployment Scope

The Glasstables built-in ITSI is being used by our department. We are building Services/KPIs to build our Glasstables. Glasstables help us with monitoring our Services and alert us for any service degradation or issues. We are using it for IT monitoring and management, event analytics and management, and Service insights and monitoring

Pros

KPI based alerting
Adaptive Thresholding
Health Scorecard provided by Glasstables

Cons

Validating Adaptive Thresholding
Integrating Event Analytics with Servicenow

Likelihood to Recommend

ITSI is well suited to know the health of the services. Based on the health of the Glasstables, we are able to make the business impact statement for the business users.

Verified User

Employee in Information Technology (Information Technology & Services company, 5001-10,000 employees)

Vetted Review

1 year of experience

Used the product

Rating: 10 out of 10

Incentivized

June 16, 2022

Use Cases and Deployment Scope

We use this solution as the main tool for our NOC and love the ability to assign events to an employee for further analysis and play booking. It takes a lot of elbow grease to set up and it doesn’t seem to be an offering that Splunk pours its innovative efforts into.

Pros

Glass tables
KPI health scores
Swim lane insights

Cons

Better training
Would be nice to be able to add screenshots to note fields for employees working on episodes

Likelihood to Recommend

For uses where you need to be able to monitor the health of your technology and out-of-the-box products aren’t perfectly suited to your use cases. Highly customizable to be able to use data that might be very specific to your company.

Verified User

Employee in Information Technology (Human Resources company, 1001-5000 employees)

Vetted Review

2 years of experience

My review for you

Rating: 8 out of 10

Incentivized

June 15, 2022

Use Cases and Deployment Scope

We use Splunk IT Service Intelligence to monitor all our environments. several departments use this awesome application. With this application, we are able to limit downtime as much as possible by having a team be able to respond quickly to any outage that could occur. I think that the product is very useful for our company.

Pros

Close to real time monitoring
Stability
Non breaking events

Cons

Better resources
Easier es3 integration
More buttercup

Likelihood to Recommend

I think it's well suited to be used in any sort of monitoring environment where you would need to have a stable solution to organize the data that you're bringing in from other places such as SolarWinds. Areas I think that would not be a great use case would be anywhere that could possibly be less than ready for it.

Verified User

Technician (Information Technology & Services company, 5001-10,000 employees)

Vetted Review

4 years of experience

Splunk ITSI in Practice

Rating: 9 out of 10

Incentivized

April 5, 2022

Use Cases and Deployment Scope

We are using Splunk IT Service Intelligence (ITSI) as the centerpiece of our Observability strategy for multiple product lines that provide interactive television services. It helps us to ensure the proper functionality of our services and the surrounding ecosystem as well as reducing mean time to service restoration when outages occur. Our Splunk ITSI system observes telemetry from our data center and clouds infrastructures as well as telemetry collected from our customer media consumption endpoint software on set-top boxes, IPTV streamers, mobile devices and web browsers.

Pros

Modeling low-level machine, device, and network metrics into high-level ecosystem services
Powerful adaptive thresholds for detecting Service and KPI anomalous behavior
Powerful toolbox for canned and customized event analytics pipeline providing true AI operations
Direct access to (integration with) all of the numerous and varied Splunk ecosystem data sources and types

Cons

Better integrations with "infrastructure as code" workflows via tools like Terraform
More support for adaptive thresholding with numerous and changing dynamic entities
Better ability to surface details of unhappy or anomalous KPIs and entities that contributed to episode production

Likelihood to Recommend

Splunk ITSI is a great tool (and toolbox) for combining together numerous and varied monitoring regimes to bring more holistic analysis and reduce alert fatigue. By leveraging the Splunk ITSI service and KPI modeling regime, ecosystem telemetry can be turned into a more reliable, clearer, high-level perspective on the current state of your components and services.

Todd Kulick

in Engineering at Xperi (Information Technology & Services, 1001-5000 employees)

Vetted Review

3 years of experience

Splunk ITSI - Best tool for Business Agility

Rating: 9 out of 10

Incentivized

August 31, 2021

Use Cases and Deployment Scope

Splunk ITSI is being used by our clients across different projects and IT teams to manage the critical issues being reported by different application teams and timely resolution of those issues in order to ensure a smooth user experience for the end-users. Different IT teams are able to work on the different issues based on the defined priorities and parameters.

Pros

User intuitive interface.
A large array of options and customizations available for IT teams.
Report extraction for different scenarios.
Auto event detection and logging.
In built mechanism for calculation of health scores of applications and deployments.

Cons

Support for third-party tools and extensions needs improvement.
Cost is somewhat higher.

Likelihood to Recommend

Splunk ITSI is one of the best event management and monitoring solutions available for medium to large-sized enterprises. It has an excellent dashboard that provides in-depth analysis for all the monitoring and events.

Shivani Pandey

Project Engineer in Information Technology at Wipro Limited (Information Technology & Services, 10,001+ employees)

Vetted Review

1 year of experience

View profile

A Real AI-ML Enabled Platform

Rating: 10 out of 10

Incentivized

August 31, 2021

Use Cases and Deployment Scope

Splunk is being used by our infrastructure monitoring team to review events from different sets of infrastructure devices such as Networks, Servers, Storage, Databases and Security devices. Splunk is helping out our IT team by collecting the events from multiple data sources and aggregating all of them in a single glass pane.

Pros

Powerful AI engine.
Correlation.
Data collection methods.

Cons

Ease of administration.
Distributed architecture.
Monitoring capabilities within in itself.
AIOPS forecasting.

Likelihood to Recommend

Splunk IT Service Intelligence (ITSI) is well suited for environments that have multiple data sources and need visibility in their activities like health status and need to be streamlined in a common stream of data events. Splunk ITSI is less appropriate if you wish to use this as an elementary layer tool.

Nikhil Kumar Sharma

Associate Consultant in Engineering at HCL Technologies (Information Technology & Services, 10,001+ employees)

Vetted Review

7 years of experience

View profile

All your performance metrics in one place

Rating: 9 out of 10

Incentivized

August 30, 2021

Use Cases and Deployment Scope

Splunk IT Service Intelligence is used by development teams I work with to monitor their systems by ingesting performance data from other applications and providing output that can be read and archived in easily accessible formats. It keeps them aware of any performance anomalies during high traffic and peak events.

Pros

Works well with different data import formats such as csv and .data.

Likelihood to Recommend

Splunk ITSI is great for analyzing performance and data collection for external systems to keep them all in one place.

Verified User

Account Manager in Information Technology (Information Technology & Services company, 10,001+ employees)

Vetted Review

5 years of experience

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