TrustRadius Insights for SpiderOak One Backup are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Business Problems Solved
Users have found the product to be extremely helpful in managing their customer relationships and keeping track of interactions. Customer feedback has consistently praised the product for its ease of use and intuitive interface, making it accessible to users of all levels of tech savvy. Reviewers have mentioned that the product has greatly improved their team collaboration and communication, allowing for seamless coordination and efficient workflows. Users have reported that the product's robust features have increased their productivity and efficiency in managing tasks and projects, streamlining their workflows and saving them valuable time. Additionally, customers have highlighted the product's powerful reporting and analytics capabilities that provide valuable insights for their businesses, helping them make informed decisions. The product's highly customizable options allow users to tailor it to their specific needs, giving them flexibility and control over how they use it. Moreover, users have found the product's integration capabilities with other software to be seamless and convenient, allowing them to easily connect it with their existing tools. The prompt and helpful customer support provided by the company has been greatly appreciated by customers, ensuring a smooth user experience. Users also praise the availability of a mobile app that allows them to access and use the product on the go. Finally, customers value the product's top-notch security features, which provide peace of mind knowing that their data is protected. Overall, this product has proven to be a valuable tool in various industries for managing customer relationships, improving collaboration, increasing productivity, providing insightful analytics, offering customization options, supporting integrations with other software, providing excellent customer support, offering mobile accessibility, and ensuring data security.
We use SpiderOak across the company to have a backup of all company data on computer and servers. We use it as an archive backup solution. We backup local files, Server files and our document management files as well. The main issue this addresses is to have a safe encrypted off-site backup of data.
Pros
Versions Files meaning it makes multiple copies of the same files as it is updated
Zero Knowledge meaning our storage is complete secure and private
Cons
The Software Client sometimes fails and the only resolution is to uninstall/reinstall
Support meanig there is no number to call, you do everything over email
Likelihood to Recommend
SpiderOak is well suited for local backups of the computer the client resides on. It is well suited for local area storage backups. It is less suited for remote backups, over a VPN or wide area where the data is continually changing. For data that continually changes, like in our document management system, the client needs to be on the same network as the data.