Rapport has pros and cons
Use Cases and Deployment Scope
Rapport is used throughout our entire animal hospital (medical, admin, and kennel staff). We use Rapport for clients to be able to schedule appointments online, make medication refill requests, send reminders, manage appointment confirmations, and communicate with clients via text message.
Pros
- Being able to have an unlimited number of message templates (others do not)
- Linking text/email/phone communications directly into the patient's chart in Avimark
- Appointment confirmations and reminders
Cons
- Text messaging dashboard
- Text character limits
- Layout / design
Likelihood to Recommend
Rapport works great when used directly with Avimark for patient communication logs. Other systems do not integrate well and you have to copy and paste text message conversations into the patient's chart. Rapport works great for appointment confirmations and automated reminders. Text messages with links to our online forms that get sent with appointment confirmations have reduced the amount of paperwork being completed in the hospital, speeding up the exam times. Rapport does not work well for longer text messages / conversations. The dashboard is hard to view what messages have already been read and responded too, as you have delete conversations on every individual computer. The character limit for text messages also makes messaging annoying for clients to receive multiple texts, and they are not always in order. Scheduling appointments from a client's perspective is also more difficult than with other platforms we have used. It is hard to find the app and get the account set up for a lot of people.
