Socialtext (discontinued) Reviews & Insights

It is a platform for other employees that are having issues when implementing products. Like take for example with troubleshooting...there are issues with a certain product especially when it is being beta tested out in the field. Employees chime in and ask for feedback ...this in turns helps management to make an executive decision about when to roll out the product.

We use Social Text as a platform to air our issues with different departments. We voice our concerns and suggestions so we can help find a solution to the problems we incur on a daily basis. We need to have social text as an app so we can communicate in real time not only during work hours.

Socialtext was used as an information repository or a pseudo Content Management System. It was mostly curated by the Product Management team but used all across the company. Different departments including support, and product development also used it but not as extensive as the PM team.

We had 2 versions of socialtext (Internal and External) - You can create private or public workspaces in socialtext. We used the external workspace as our knowledge base and was the to go place for any of our client and employees to learn more about the product features. The internal workspace helped us collaborate on a specific project or a feature. I used the wiki to do a lot of requirements gathering.

Does your company have a collaborative environment ? If not Wikis would not be helpful at all