SnapEngage

• It's a positive way to offer an additional method of contacting us.

8x8 Contact Center

Jira Software, 8x8 Contact Center, Stripe

• We actually had a sale during our trial period so ROI was almost instantaneous for us
• We have more traffic coming our way from users
• We see more interaction on our website

Constant Contact, monday

• It has allowed us to provide more service with a much smaller team than our phone team.
• It provides us with data helpful to not only ourselves, but our marketing team as well.
• It's customizable so it allows us to create and update our platforms immediately when needed.

Zendesk, PlayVox

I used SnapEngage on my website to attract visitors and customers who can quickly connect with us and get these questions or concerns answered quickly by using SnapEngage chat agent, it was quite useful in terms of marketing and sales and getting an idea of the customers and visitors what actually they are needing and their requirement with the current work we are performing instead of getting long email trails with skipped or ignored replies SnapEngage chat agent has given a reliable and most useful component to the organization which helps to grow faster.

• The chatbox itself is the best feature for my organization and we can customize our user end with our own photo so there will be transparency between the user and the customer.
• The sneak peek feature in the chatbox is top-notch, we can see what users' expectations are and concerns so we can come up with better ideas for them from the very beginning.
• The chatbox given with the details provided of the customer like their geographical location, how many times they visited and the reason behind that is so great and useful.

• There is only a positive impact I got using snap engage chatbox it made the marketing and review thing so easy, its user-friendly UI and use of various features made the way of use easy.
• The ROI is better if your website is in the start stage of business using this app is very useful to make customers and visitors answer their questions if they are having any doubts.
• We made quick deals with customer only by using SnapEngage chatbox.

AliveChat, Drift, Userlike

We use SnapEngage to communicate with prospective students, alumni, and community members in real-time. We are able to troubleshoot application and tech issues they're experiencing and send them links to pertinent program information. It's especially helpful in providing customer service across regions where telephone connectivity is more difficult. Team members within our department can also use SnapEngage to communicate with one another.

• We receive email notifications of missed chats and are able to respond to them via email.
• It provides an alternative means of communication that some may prefer to email, phone calls, or campus visits.
• SnapEngage's ability to sync with our other platforms.

• We are able to communicate with a larger swath of prospective students and assist them in real-time.
• We are able to direct prospective students and learners more precisely to the information they need.
• More detailed records of prospective student demographics are gathered and retained.