Smartlook Reviews and Ratings

Rating: 8.2 out of 10

Score

8.2 out of 10

Community insights

TrustRadius Insights for Smartlook are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

User-Friendly Interface: Users have consistently praised the user interface of Smartlook, with many stating that it is very user-friendly and intuitive. Several users have mentioned that the interface allows them to easily interact with the platform and perform tasks efficiently. The intuitive nature of the user interface has made it easy for users to navigate through different features and functionalities.

Valuable Filtering Options: A significant number of reviewers have appreciated the ability to filter user session recordings and heatmaps in Smartlook. This feature has allowed them to focus on specific behaviors or actions and gather valuable insights. Users liked how they can easily filter and drill down into specific interactions or areas on their websites, enabling them to closely analyze certain metrics or customer behaviors.

Convenient Data Sharing: Another common positive aspect highlighted by users is the easy share functionality of Smartlook. Many customers found it convenient to share important data, findings, and insights with their team members or stakeholders using this feature. This capability enables effective collaboration within teams and helps ensure that everyone involved has access to relevant information for decision-making purposes.

Reviews

141 Reviews

Best CRO tool ever! Recommend everyone.

Rating: 9 out of 10

Incentivized

April 10, 2024

Use Cases and Deployment Scope

I'm using it on all of my websites and always suggest it to my clients to record the complete sessions of each visitor. It helps to improve UI / UX design mistakes and as a result, it helps to improve the conversion rate. Can't express how useful this tool is for any person who is looking to grow as a specialist and to get more out of its business.

Pros

Session recordings
Funnel statistics
User behavior

Cons

Implementation
Usability

Likelihood to Recommend

If you need to understand exit points or in other words bottlenecks where visitors are leaving the website and most importantly why - this is the best solution. Recommend every conversion pro who wants to learn and improve constantly. Can't express enough how am I grateful for having this tool in my arsenal.

Joseph Shapiro

CEO (Chief Executive Officer) in Sales at Soundsmith AI (1-10 employees)

Vetted Review

4 years of experience

Fast setup and easy to use screen recording tool

Rating: 8 out of 10

Incentivized

January 26, 2022

Use Cases and Deployment Scope

We use Smartlook regularly to find user behaviors. A mixture of google analytics and Smartlook is a perfect combination for us. Google analytics helps in terms of page views, click events, user flows, etc. While Smartlook helps to generate heatmap, what the user is doing exactly on each and every page. We also use it in case of debugging or in case of MVP/usability testing.

Pros

Screen Recording
Heatmap Generation

Cons

Recording of iframe or embeded content
Multi device recording of the same user

Likelihood to Recommend

Smartlook is best for screen recordings. Especially when you are running MVPs. However, its pricing is very high. If your daily visitors are too much then either you will have to lose many of your recordings or you will have to pay too much money.

Verified User

Project Manager in Information Technology (11-50 employees)

Vetted Review

3 years of experience

Get an in-depth insight into your visitor's journey, visually.

Rating: 10 out of 10

Incentivized

January 14, 2022

Use Cases and Deployment Scope

We use Smartlook to gain in-depth insights into visitor behavior on our websites. Thanks to Smartlook, we can track visitors' actions exactly as we cannot do with other analytics tools. This guides us to create a richer user experience. With Smartlook, we found out the important issues that our visitors experienced during the checkout step, so we were able to increase the conversion performance of our website.

Pros

Tracking how visitors are behaving on the website visually by video.
Well-designed and customizable dashboard to quickly monitor what's happening on your website.
It works in "real" real-time, so you can track your visitors' sessions instantly.

Cons

It would be great if Smartlook has a mobile app.
Sometimes it's hard to understand how to use some features.
You cannot see it in records visually when visitors interact with an iframe on the web page (probably it's impossible to make it technically).

Likelihood to Recommend

Smartlook suits well any size of company that wishes to gain in-depth info about their visitors' journey on their websites and improve the user experience. The companies that don't see their websites as an important marketing medium and/or don't have an e-commerce functionality may not get many benefits from Smartlook.

Verified User

Partner in Marketing (1-10 employees)

Vetted Review

4 years of experience

Smartlook--a new game-changer

Rating: 9 out of 10

Incentivized

December 30, 2021

Use Cases and Deployment Scope

Smartlook helped me to fix a ton of user-experience issues and drop-off sources on quizplus.com--mainly the funnel feature, where we came to understand why some of the customers are dropping off and by watching the video recordings, it gives us 100% confidence for the next decision.

Pros

Funnels
Events
Recordings
Heatmaps

Cons

Funnel filtering
Funnel comparison over two time periods
Support filtering by wildcards across the system

Likelihood to Recommend

I would recommend it to everybody who is trying to provide the best product experience for their customers.

Verified User

C-Level Executive in Engineering (11-50 employees)

Vetted Review

1 year of experience

The best tool to understand how user interacts with your site

Rating: 9 out of 10

Incentivized

November 16, 2021

Use Cases and Deployment Scope

SmartLook is used personally by me to check bugs across my sites or test the user experience.

Pros

Funnel creation.
Show what users click and how interact with the website.
No slowing down the website.

Cons

Translation support.

Likelihood to Recommend

I have been using this program since its release. I always recommend it to everyone because it is essential to understand how users use your site and make changes accordingly.

Francesco Tonti

Development Director in Marketing at Udacity (1-10 employees)

Vetted Review

2 years of experience

View profile

Best Tool to Delight Customers

Rating: 9 out of 10

Incentivized

November 12, 2021

Use Cases and Deployment Scope

Smartlook is used across Product and Marketing to understand the customer journey. We use the tool to understand the customer pain points and to delight our product in a better way.

Pros

Easy Integration
Easy to use
Easy Navigation to errors and events in sessions

Cons

Heatmaps are very hard to use
Funnels can be improved for better understanding
Smartlook can bring Micro Survey as a new feature, Highly recommended

Likelihood to Recommend

Smartlook is a best tool if someone wanted to understand it's customer journey, paint points and build a Product Market Fit.

Firoz Parakkat

Co-Founder & Head of Product in Product Management at Thrillark (1-10 employees)

Vetted Review

1 year of experience

View profile

Bang for a buck

Rating: 8 out of 10

Incentivized

November 5, 2021

Use Cases and Deployment Scope

We use Smartlook to reduce the amount of back-and-forth between us and our customers. Customers are often short in words to describe their issues or don't have the (technical) know-how to share a good overview. It saves time on both sides if we can just see the recording of their session, especially getting the error logs from the browsers which is a huge headache to get from the non-tech-savvy customers. We also use Smartlook to understand how our customers are using our product and how they adopt new features. Again, it helps with saving a lot of time and not bothering customers with such questions and spending their time and/or our money. In our case, we have several departments using Smartlook and it has nice team access to share recordings across the team. For some reason, upgrading limits have to go through support. Luckily, they are fast and helpful.

Pros

Affordable pricing.
Logs browser errors.
Fast support.

Cons

Ease of setup.
User Interface.

Likelihood to Recommend

I think Smartlook is best for companies who are getting started with user session recording software or who are just looking for a solution that does the job. They are also making changes to improve user behavior analysis and save your time from doing this manually. I think Smartlook is less suited for bigger enterprises.

Verified User

Account Manager in Customer Service (11-50 employees)

Vetted Review

1 year of experience

Tried them all, but Smartlook is the better overall product and value

Rating: 9 out of 10

Incentivized

November 5, 2021

Use Cases and Deployment Scope

We use Smartlook to better understand the user experience on our website and application backend, and the fact that you can review the exact user experience by watching the video session is amazing. The feedback that's inside the events linked to the user's actions is beyond words. Smartlook provides awesome analytics to improve the user journey and for discovering weaknesses for improving the product and website strengths. The UI is the easiest to understand and navigate of all the ones we've tried.

Pros

Screen recordings.
Heatmap.
User analysis.

Cons

Customer support.
Support hours.

Likelihood to Recommend

I mainly used it for our high-traffic websites where we needed to break things down by visitor types to help improve their experience. I found it well suited for the optimization of PPC landing pages and funnel analysis and would be happy to recommend it for any high-performance commerce sites that need to understand their users to improve performance.

Verified User

Administrator in Corporate (11-50 employees)

Vetted Review

1 year of experience

Smartlook provide important answers about your website/business, even without asking for them

Rating: 10 out of 10

Incentivized

November 2, 2021

Use Cases and Deployment Scope

Smartlook is a very helpful tool which can answer even those questions about your website performance, you never asked for! The IT and marketing specialist got a much clearer picture of our website's functionality, which helped to discover and understand our visitor's behavior and the path they use when browsing our websites.

Pros

Helps to understand visitors behavior.
Helps to decrease the bounce rate of our landing pages and increase the conversion rate.
Helps to find bugs on the site.
Used to check for A/B testing of pages, which are working better.

Cons

I can't provide anything where we see room for improvement.
Smartlook is a leader in this area, I think it contain everything we can use.
Maybe more space for stored recordings.

Likelihood to Recommend

I would recommend Smartlook for everyone, as I'm very satisfied with the service they provide. Smartlook is a must have tool not only for e-commerce or webshop, but every website which wants to understand their visitors, and make it constantly better and better, more user friendly and convenient to use. It generate very nice heatmaps where you can check the specified page structure and performance in terms of user interactions, also with recordings which is our most used part of Smartlook. Funnels are also used to help us understand and analyse the customer journey and helps to improve the conversion rate.

Verified User

Account Manager in Information Technology (1-10 employees)

Vetted Review

1 year of experience

Reasonably priced and great for getting insights into how customers interact with my site.

Rating: 9 out of 10

Incentivized

October 27, 2021

Use Cases and Deployment Scope

I really need to get insight into how customers are interacting with my site. That helps me to see how to improve my site to improve my conversion rate.

Pros

Record users screens without slowing down the website.
Allow quick and easy playback of recordings.

Cons

Most of their UI was great, but they didn't seem to do a great job of matching up multiple sessions from a single user. I really would have liked to be able to follow my customers' journey across multiple sessions. Not a deal-breaker, but that would have been nice. Admittedly, I haven't used it for a few months, as I got my landing page optimized well enough and haven't needed to keep recording customers' screens, but when I need to do that again, you can bet I'll be back to Smartlook.

Likelihood to Recommend

If you're looking to get insight into customer behavior on your site, you definitely should look into Smartlook. I tried multiple services for recording my customers' sessions. They were all either way too expensive or didn't really work. Until I found Smartlook. It's the only one that was reasonably priced and still got the job done in an overall simple way.

Aaron King

Owner in Marketing at Orb.co (1-10 employees)

Vetted Review

1 year of experience

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