#1 most frequent
United States of America
58.5%131 installations of 224
What is SmartCOMM?
SmartCOMM, developed by Smart Communications, is a Customer Communications Management (CCM) solution aimed at enterprise organizations in industries such as insurance, financial services, healthcare, government, and other regulated sectors. According to the vendor, SmartCOMM helps businesses deliver personalized, interactive communications at scale while ensuring brand consistency, security, compliance, and content optimization.
Categories & Use Cases
Who Buys & Uses Smart Communications SmartCOMM
#2 most frequent
United Kingdom of Great Britain and Northern Ireland
8.9%20 installations of 224
#3 most frequent
Canada
7.1%16 installations of 224
A very good CCM tool
Use Cases and Deployment Scope
We are using the tool for template creation. We are using batch, on-demand and interactive features for generating the correspondence. We have discrete systems and we are migrating to a common enterprise platform using SmartCOMM.
Pros
- Template
- Data processing
- Output delivery
- SMS delivery
- Ada compliance
Cons
- Price
- Licensing is bit complicated
- Frequent upgrades
Most Important Features
- Batch
- On demand
- Interactive
Return on Investment
- Migration ease
- Latest features
- Cloud readiness
Alternatives Considered
OpenText Exstream
Other Software Used
OpenText Exstream, Axiom Sales Force Development, IBM FileNet Content Manager
Effectivity of SmartCOMM
Use Cases and Deployment Scope
I can have a great Conversations with Customers and the output document can be customized. Once everything is set up, end users will find it rather simple to utilize. The support staff is friendly and helpful.
Pros
- Document Negotiation
- Conversations with Customers
- Configuring virtual appliances
- Interactive communications to any channel
Cons
- Difficult to setup the environment initially.
- It can be difficult to create layouts.
- I dislike having to access my salary and hours using a different app.
Most Important Features
- Interactive communication channel
- Document Negotiation
- Appliances management
Return on Investment
- Enhancing the customer experience through engagement.
- Simplified the complexity of your/our critical business and customer communications.
- Increase customer satisfaction with communications