TrustRadius: an HG Insights company

Slab Knowledge Base

Score8.9 out of 10

8 Reviews and Ratings

What is Slab Knowledge Base?

The Slab knowledge base, from Slab in San Francisco, is described by the vendor as a team wiki with an editor, fast search capabilities, and dozens of integrations to provide additional features. Slab aims to be the one place for a team's shared knowledge.

Categories & Use Cases

Slab makes it easy to update processes and find them easily

Use Cases and Deployment Scope

Slab is a great resource that we use to post internal documents, standard operating procedures, territory maps, and lots of other relevant things we need periodically throughout any given day. It's a great place to keep all of this and be able to go in and edit it for changes.

Pros

  • Breaking into groups/departments makes it easy to navigate
  • Accessing a wide range of topics, even from other departments is very easy
  • Templates are always helpful in any platform and this makes it simple to save and create.

Cons

  • Sometimes the search doesn't want to pull up what I've entered, even though when I find what I'm looking for, it's named exactly what I was searching for.

Most Important Features

  • Topics
  • Templates
  • Content Map

Return on Investment

  • Positive impact in keeping all departments in sync
  • Positive impact on finding who owns a particular territory
  • Positive impact making and retrieving templates

Alternatives Considered

Slack

Other Software Used

Slack, Discord, HubSpot CRM

Trust Slab!

Pros

  • Organization
  • Training
  • Sharing information
  • Linking documents
  • Easy access to company material

Cons

  • A place to house quick links
  • A way to create/use an index
  • More text/editing capabilities

Most Important Features

  • Ease of navigation
  • Division of topics
  • Ability to co-edit or co-author topics
  • Ability to add reference photos into topics

Return on Investment

  • Less time training
  • Less time onboarding new employees

Alternatives Considered

Microsoft 365 (formerly Office 365), Zendesk Guide and Salesforce Education Cloud

Other Software Used

GoToConnect (formerly Jive), Salesforce Marketing Cloud Email Studio, Asana, Lucidchart, Google Workspace (formerly G Suite), Salesforce CMS, 3PL Warehouse Manager