Slab Knowledge Base Reviews and Ratings

Rating: 8.9 out of 10

Score

8.9 out of 10

Community insights

TrustRadius Insights for Slab Knowledge Base are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

User-Friendly and Intuitive Tool: Users have found Slab to be a user-friendly and intuitive tool, allowing for easy navigation and quick task execution. They appreciate the clean layout and powerful search feature, which enables them to quickly find information without any hassle.

Effective Permissions System and Integration with Other Applications: The permissions system in Slab is highly regarded by users as it provides different levels of access, facilitating better collaboration and control over documentation. Additionally, the integration with popular applications like Slack and Google Drive is praised for its seamless functionality, making it effortless to search for information across various platforms.

Constant Iteration and Excellent Customer Support: Users greatly value the continuous iteration of features by the Slab team, ensuring that their documentation experience remains exciting and up-to-date. In addition, they commend the excellent customer support provided by the Slab team for their responsiveness and helpfulness in addressing queries or concerns.

Reviews

2 Reviews

Slab makes it easy to update processes and find them easily

Rating: 9 out of 10

Incentivized

April 28, 2022

Use Cases and Deployment Scope

Slab is a great resource that we use to post internal documents, standard operating procedures, territory maps, and lots of other relevant things we need periodically throughout any given day. It's a great place to keep all of this and be able to go in and edit it for changes.

Pros

Breaking into groups/departments makes it easy to navigate
Accessing a wide range of topics, even from other departments is very easy
Templates are always helpful in any platform and this makes it simple to save and create.

Cons

Sometimes the search doesn't want to pull up what I've entered, even though when I find what I'm looking for, it's named exactly what I was searching for.

Likelihood to Recommend

It's perfect for us to update processes that we use daily at Curri. This is a very important piece of our business because being a start-up, things are always changing. I'd say it's pretty appropriate for all needs related to a knowledge base.

Blake Knight

Senior Account Executive in Sales at Curri (51-200 employees)

Vetted Review

2 years of experience

View profile

Trust Slab!

Rating: 10 out of 10

Incentivized

October 12, 2021

Use Cases and Deployment Scope

Slab Knowledge Base is being used at our organization as an internal knowledge base for the entire company as well as a place to house training materials for our potential third party bpo's in the future. Within our organization, it addresses the need to have someone constantly reviewing materials with an employee and instead allows employees to access those materials on their own to navigate our systems remotely.

Pros

Organization
Training
Sharing information
Linking documents
Easy access to company material

Cons

A place to house quick links
A way to create/use an index
More text/editing capabilities

Likelihood to Recommend

Slab would be specifically appropriate for sharing company materials and resources however, would be less appropriate if there was sensitive information that could potentially be shared across other LOB's that should not access that information. It might be beneficial to add a password protected feature or different levels of users to access different information or be allowed to edit. In the customer service role, Slab is well suited to house training materials, scripts, etc. as well as keep everyone accountable for the same processes. It will be hugely beneficial in the future to share with any third party staffing.

Dominique Bonsell

Customer Service/Logistics in Customer Service at Evoca TV (11-50 employees)

Vetted Review

Loading Reviews List....