TrustRadius Insights for Skilljar Customer Education LMS are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Recommendations
The most common recommendations from users about Skilljar are as follows:
Use an implementation consultant for best practice tips and consider all integrations that may be used with Skilljar.
Customize content as much as possible and have a plan in place for implementation and content creation.
Set up a call with Skilljar to go through the platform, ask questions, and take an iterative approach rather than trying to do everything at once.
These recommendations highlight the importance of seeking expert guidance for a seamless implementation, tailoring the content to meet specific needs, and adopting a gradual approach to maximize the platform's potential. Users also emphasize the value of exploring integrations, such as Salesforce, to expand team capabilities and track user engagement. While acknowledging that Skilljar may not be the most robust LMS on the market, users appreciate its suitability for growing companies and emphasize its role as a partner rather than just another vendor. They suggest considering administrative functionality and desired content appearance and functionality when evaluating Skilljar. Furthermore, users find features like LinkedIn badge-ification of certificates and Stripe payment integration valuable additions to their learning management processes. They recommend including Skilljar in the Request for Proposal (RFP) process, encouraging discussions about individual requirements with Skilljar's supportive team. Users also note the availability of helpful resources like Skilljar's help center for getting started. Overall, users recommend Skilljar as a partnership-oriented solution for customer education, suggesting integration with other systems like marketing automation and sales tools for an outstanding program. While acknowledging its fair pricing, some users mention that Skilljar may not be the most innovative option in the market and advise considering overall product vision along with any limitations in features.
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Skilljar by Gainsight Reviews
2 Reviews
Sales
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We use Skilljar Customer Education Software to create training internally for our own employees as well as training and certification paths for our customers -- so we have video learning and quizzes to allow them to learn on their own as opposed to having to rely on an implementation specialist or setting up group training
Pros
Video Learning
Quizzes
Certification
Tracking Completion
Cons
I think more of the improves are on the actual content we design as opposed to the platform itself
Learning paths can be described as course blocks, but it is a relatively minor note as I still think it is intuitive
UI is okay -- probably better if you can do a little coding.
Likelihood to Recommend
We use Skilljar Customer Education Software extensively for customer onboarding -- and I think it does a good job in that regard, as we are able to easily track who has and has not done certain classes. It's good because to be able to access the training you need to set up a login, but it is not directly tied to having an application login for the application being trained. In that regard, I would be interested in limiting training in Skilljar for XYZ to people who have logins to XYZ as another option. Internal training is also a good use case.
Skilljar helps our clients and employees to engage meaningfully with our platform, people, and service offerings, gaining exposure to best practices and ‘insider tips’ to improve outcomes. Users of the platform tell us that eye-opening AHA moments abound and the feedback we receive helps us level-up their experiences.
Pros
Makes complex content easily digestible
Enables self-paced learning
Readily accommodates custom requests
Cons
More group-based analytics would be helpful
Better mobile accessibility to dashboard functions would be nice, especially for pdf content
Likelihood to Recommend
Outstanding for ease of distribution of content across learning personas. Excellent service on ‘special’ requests.