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Skedulo

Score8.1 out of 10

4 Reviews and Ratings

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What is Skedulo?

Australian company Skedulo offers their eponymous workforce management software optimized for managing a team of mobile employees working in the field.

Categories & Use Cases

Reviews

What users are saying about Skedulo.
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Skedulo. Fantastic and easy to use!

Incentivized
Dalerae OppelView profile
operations coordinator at Sanguine Biosciences (51-200 employees employees)

Use Cases and Deployment Scope

We utilize Skedulo for appointment scheduling with our phlebotomists to perform specimen draws for medical research.

Pros

  • Scheduling appointments
  • Uploading documents/imaging
  • Provides enough tabs to get all the information to our phlebotomists

Cons

  • It would be nice to have a way to communicate directly through the app. Like a live chat option open from us to our phlebotomist Skedulo users.

Most Important Features

  • Dispatching jobs/appointments
  • Uploading images

Return on Investment

  • Skedulo has had a positive impact on our overall business objectives as this is the only application that we have to organize and keep our jobs scheduled and within our guidelines.

Alternatives Considered

Salesforce Mobile (formerly Salesforce1 Mobile App), Salesforce.com and Slack

Other Software Used

Salesforce CMS, Slack, Google Sheets, Smartsheet

Maturing Platform with Good Customer Service

Incentivized
Verified User
Program Manager in Information Technology (501-1000 employees employees)

Use Cases and Deployment Scope

We use Skedulo to schedule and route plan our valuation jobs. We integrate jobs from our jobs & workflow management system and then use Skedulo to plan and optimize both work plans and routes for our valuers.

Pros

  • Friendly UI
  • Continuous Product Development
  • Open Source APIs

Cons

  • Optimization Engine for Scheduling
  • Sparse Implementation Technical & Solution Experts
  • Project Planning when third party systems & vendors are involved

Most Important Features

  • Scheduling
  • Optimization
  • Route Planning
  • Enabled Self Serve Booking capability

Return on Investment

  • Lengthy implementation window due to high degree of change management
  • FTE efficiencies not yet fully realized; assumed higher levels of automation
  • Enable customer innovation and new Self Serve booking capability

Alternatives Considered

Salesforce Field Service (Click Field Service Edge)

Other Software Used

Workday Financial Management/Revenue Management, Workday Human Capital Management

Great time & money saver!!

Incentivized
Becky NortonView profile
Customer Care Manager in Customer Service at Solar4America PetersenDean (5001-10,000 employees employees)

Pros

  • Sets mileage boundaries
  • Sets product ability
  • Selects the closest consultants with the right product knowledge
  • Eliminates human scheduling errors

Cons

  • Occasionally it will not locate an available consultant because they put their block in on top of a previous appointment -- overlapping causes issues
  • Fix it so the human errors of us inputting blocks is not so "perfect"

Return on Investment

  • Eliminated at least one customer service representative.... saving a salary
  • Better customer service because the calls are shorter.

Other Software Used

Salesforce Lightning, Salesforce App Cloud

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