Civica Time & Attendance vs. Skedulo

Skedulo works well to visualize capacity. It also works well to assist with the planning of routes and distribution of work. It works well for the field resources and provides the key information about their jobs and enables alerts to be provided to customers. The automated Optimization & Scheduling engine is still maturing. Skedulo also does a good job satisfying the customer's unique requirements and has a solid in-house development team looking to continually improve the platform.

Incentivized

• Scheduling appointments
• Uploading documents/imaging
• Provides enough tabs to get all the information to our phlebotomists

Incentivized

• Optimization Engine for Scheduling
• Sparse Implementation Technical & Solution Experts
• Project Planning when third party systems & vendors are involved

Incentivized

We actually use Skedulo as our only dispatching appointment program. Salesforce is not like Skedulo, but we use them together daily to ensure on-time specimen draws, delivery, and payout for all visits completed. Skedulo is very easy to interface with other programs.

Incentivized

• Eliminated at least one customer service representative.... saving a salary
• Better customer service because the calls are shorter.

Incentivized