Sitejabber Reviews & Insights

Score10 out of 10

8 Reviews and Ratings

Community insights

TrustRadius Insights for Sitejabber are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

Sitejabber is a platform that allows users to share their experiences and provide feedback on businesses, promoting transparency and accountability. Users have found it helpful in preventing fake reviews and promoting authenticity, thanks to the verification process employed by the platform. By reporting scams and fraudulent activity, users contribute to creating a more secure online marketplace. Businesses benefit from Sitejabber as it provides a trusted platform for potential customers to see reviews, helping them build trust and legitimacy. The convenient widget offered by Sitejabber allows businesses to seamlessly collect customer reviews in a less intrusive way compared to social platforms. Moreover, businesses can take control of their online reputation by getting positive reviews and addressing customer dissatisfaction through Sitejabber. This helps attract new users and prevents potential customers from leaving to search for reviews elsewhere.

Reviews

4 Reviews

Positive feedback establishes the organization's credibility.

Rating: 9 out of 10

Incentivized

February 27, 2022

Use Cases and Deployment Scope

Sitejabber is a great tool to leverage social evidence, increase web traffic, and increase corporate revenue. Sitejabber helps us improve our online presence by increasing customer loyalty and retention, building trust, and sharing on social networks like Facebook, Twitter, and Instagram. Sitejabber helps by integrating reviews into marketing content and social media efforts to improve our reputation. Provide options that encourage common sense in communicating with our consumers by responding to their reviews, whether in public or private, to provide a more personalized experience and increase customer retention and loyalty.

Pros

By providing a specific link, we practice collecting reviews automatically.
It allows us to get leads from Google by getting reviews.

Cons

I would like Sitejabber to extend the capabilities of the free version, it currently has several limits.

Likelihood to Recommend

Sitejabber makes it easy to create social media posts, ads, and banners right from the dashboard, as well as add reviews to drive engagement, CTR, and produce more leads and sales. It allows us to grow and improve our SEO while increasing visibility on the internet thanks to our SEO-optimized business profile page that features our reviews. We may improve the visibility of our organic search results.

Yuven Takur

Head of human resources. in Human Resources at SourceEdge Software Technologies (51-200 employees)

Vetted Review

2 years of experience

View profile

Platform has provided us with great value

Rating: 8 out of 10

Incentivized

February 23, 2022

Use Cases and Deployment Scope

We use Sitejabber to find out legit businesses we are dealing with online, as in the past we have faced some issues with businesses turning out to be scamming businesses. We have read all the reviews of businesses and decided if we wanted to deal with other ones. It has helped us a lot in making decisions.

Pros

Showing us reviews about the companies.
Helping us decide if we want to work with those businesses.
Finding out work ethics and CSR of the business provided by other reviewers.

Cons

It has slow customer services.
Too many ads on reviews pages.
Anyone can write reviews, unverified users trying to make their company look really good by hiding real reviews.

Likelihood to Recommend

Sitejabber has helped us a lot in verifying if the business is not a scam, we have always taken the references from it and used them to decide if the business is legit or not. It's very easy to use and the app is very effective. We have received reviews for our company and have provided reviews for other companies we wanted to deal with.

Zain Ali

Director Of Commercial Sales in Sales at Nutra Zone Health Care (501-1000 employees)

Vetted Review

2 years of experience

View profile

Find reviews for most of the sites and avoid online scams.

Rating: 10 out of 10

Incentivized

February 23, 2022

Use Cases and Deployment Scope

I buy a lot of stuff online, and Sitejabber is a perfect extension for me to look at the site's ratings to avoid online scams and fake e-commerce stores. Using Sitejabber with chrome extension is very easy. Visit the site you want to shop and click on the extension; this gives all the ratings and details of the website to avoid scams. You can also ask questions about the website, and the community can help with the answers.

Pros

Gives reviews.
Answers questions.
Gives you details of the website.

Cons

Need reviews for more SaaS products.

Likelihood to Recommend

It is suitable for the online shopping experience. It gives confidence when you buy on a website you just came to know, and it has good ratings on Sitejabber. It is suitable for fashion, electronics, and marketplaces. I wish they added more SaaS and WordPress-related ratings on the platform, bringing in a whole new category of users to use Sitejabber.

Rithvik Podduturi

Founder in Professional Services at Newleaf Networks (1-10 employees)

Vetted Review

1 year of experience

View profile

Happy we worked with Sitejabber

Rating: 10 out of 10

Incentivized

February 23, 2022

Use Cases and Deployment Scope

We use Sitejabber to manage customer reviews and customer feedback for our online retail marketplace. We have been very happy with their service. The last year has been pretty difficult on our business so we had to downgrade for the time being but I would recommend Sitejabber to any business needing help managing customer feedback.

Pros

Customer reviews.
Customer complaints.
Customer feedback.

Cons

Pricing.
Access to features.

Likelihood to Recommend

I believe that Sitejabber is well suited for any online retail store or marketplace that is looking for a great platform to manage their customer reviews and customer feedback. I do not know if it will be worthwhile for offline businesses but for online businesses it is a great solution.

Aaron Wallace

Co-Founder in Corporate at Inspire Uplift (51-200 employees)

Vetted Review

2 years of experience

View profile

Loading Reviews List....