SimpleTexting

We began using SimpleTexting during the beginning of the pandemic so that our clients could text in that they had arrived versus having to sit in a lobby with other clients. This way we could bring them straight into their room and bypass being in a confined space with others.

It allowed our clients to quickly and easily message us for arrival and any questions or updates. It was an added form of communication that our clients used daily.

• Reduced no shows
• Improved communication with clients

We used SimpleTexting primarily for scheduling reminders and customer communication. We did also use it for some communication with technicians. We as a company install internet and need people to be home for it so customer interactions are crucial to our business. We would send 20000 texts a month out to customers so it was important to have a very functional application to carry out the job.

• It worked well for 5000 customers to communicate with us intermittently but after breaking 10000 it became too much.
• We were able to see a conversation history better in SimpleTexting better than in our current communication tool.
• Tying actions to agents did not work well in SimpleTexting so it was anyones guess who sent the message.

NICE Engage Platform

NICE Engage Platform

We use SimpleTexting to engage with monthly supporters. It's a perk monthly donors receive when they sign up, and through texting, they have access to exclusive content that is just for them, or they receive it before others. We also solicit feedback and enjoy hearing from supporters through SimpleTexting as well. For us, it's a way to highlight the relational aspect of joining our organization as a supporter and the nature that the organization and its donors are in the work together.

• Two-way texting
• Affordability
• Contact sign-up/import

• Increased donor communications (frequency and channel)

Asana, Microsoft Teams, Sprout Social, Mailchimp

We use this to communicate with attendees during a conference for announcements and schedule changes. It also serves as a reminder to students on our campuses about different events or details regarding an event they are already coming to. As Gen Z could agree that email seems obsolete to them, their phone usage is still incredibly high so we know this meets them where they're at to get pertinent information to them.

• Scheduling texts ahead of time.
• Sending the same message to multiple lists.
• The annual plan allows for more messages to send at a specific time of year than others.

• We do not use it for selling purposes, however it does inform our audience!

Microsoft 365 (formerly Office 365), Apple iCloud, Square POS

We use SimpleTexting to solve our clients' marketing needs. SimpleTexting is part of our larger integration and marketing strategy for clients in all kinds of industries. Most recently we used SimpleTexting to spread the word to fans about upcoming games for a Minor League Baseball Team! The loyal fans truly appreciated being in the know as to when the games were going to be. SimpleTexting helped our client keep their fans engaged.

• Message Scheduling.
• Automated Legal Opt-In Messages.
• App Integration.

• Customer Loyalty.
• Costumer Engagement.

Textedly

Adobe After Effects, Adobe Premiere Pro, Constant Contact