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SimpleHelp

Score9 out of 10

1 Reviews and Ratings

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What is SimpleHelp?

SimpleHelp, provided by NetX Information Systems, Inc., is a remote support and access solution designed to securely monitor, support, and remotely access systems. According to the vendor, this software caters to a wide range of businesses, from small enterprises to large corporations, and is commonly used by IT support professionals, help desk technicians, system administrators, managed service providers (MSPs), and healthcare organizations.

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Categories & Use Cases

SimpleHelp Key Features

Learn about the best (and worst!) features SimpleHelp has to offer, as determined by TrustRadius' reviewers.
Based on 1 ratings of SimpleHelp's features
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Top Performing Features

  • Screen sharing

    Allows participants to share their computer screens with others in the meeting, enabling collaborative work and presentations.

    Category average: 9.3

  • Remote management of servers & workstations

    Server reboot, start/stop services & processes, clear logs, manage disks, shares, etc. without having to initiate remote control.

    Category average: 8.4

  • Session record

    Ability to record session for training purposes.

    Category average: 6.8

Areas for Improvement

  • Instant message

    Ability for administrator to communicate via instant message with remote user.

    Category average: 7.2

  • Secure remote access with Smart Card authentication

    Establish secure remote connection via Smart Card authentication and Smart Card logon.

    Category average: 7.7

  • Multi-platform remote control

    Ability to remotely connect to multiple operating systems (Windows®, Mac OS® and Linux®).

    Category average: 6.5

SimpleHelp Reviews

What users are saying about SimpleHelp.
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SimpleHelp Rules!!

Incentivized
Verified User
C-Level Executive in Information Technology (1001-5000 employees employees)

Use Cases and Deployment Scope

We use SimpleHelp to reach and administer all of our endpoints in our environment. This allows us remote access to all pc's and servers in the field without visiting in person.

Pros

  • Easy access to pc's and servers
  • one pane of glass to our endpoints
  • simple to use

Cons

  • easier reporting
  • more seemless access to our pc's

Return on Investment

  • easy to use
  • one pane of glass dashboard
  • reporting could be better

Usability

Alternatives Considered

GoRemote and RemoteDesk

Other Software Used

CrowdStrike Falcon, Abnormal Security, Microsoft 365