SilkRoad Recruiting Reviews & Insights

Score8 out of 10

46 Reviews and Ratings

Community insights

TrustRadius Insights for SilkRoad Recruiting are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Integration with Outlook: Several users have found the integration of OpenHire with Outlook to be a useful feature, allowing them to save time. This has been mentioned by multiple reviewers who appreciated the convenience and efficiency it brings to their hiring process.

Seamless website integration: Many users praised the product for seamlessly integrating with their websites, providing a smooth and professional application experience for candidates. This feature has been highly valued by users as it allows candidates to apply for jobs without realizing that they have left the site.

Comprehensive applicant tracking: Users have consistently highlighted the product's comprehensive applicant tracking functionalities. They appreciate its ability to track positions applied for, update applicant status, and make comments or approve/decline interviews. This feature has helped users effectively manage and organize candidates throughout the recruitment process.

Reviews

30 Reviews

SilkRoad Recruiting is great if you have the right resources to admin it

Rating: 6 out of 10

Incentivized

September 13, 2021

Use Cases and Deployment Scope

Tool works well. Our only issues are making systems updates, but that may be a set up or permissions issue. SilkRoad has always been a great partner in helping us.

Pros

Applicant tracking
Flows to SilkRoad Onboarding
Easy to use for hiring managers

Cons

Ease of updating and customizing for administrators

Likelihood to Recommend

I think it can work well for anyone with the right resource[s] to learn how to admin the system to its full potential.

Jessi Keller

HR Systems Supervisor in Human Resources at ACIST Medical Systems (201-500 employees)

Vetted Review

7 years of experience

View profile

I miss it now that I don't have it.

Rating: 7 out of 10

Incentivized

April 22, 2021

Use Cases and Deployment Scope

We used it to recruit across the organization, managers and HR used it. It addressed the issue of our [organization] being all over the US and managers and HR being in Ohio and made it easy for everyone to see the status of an open position at any time and know where it was in the process.

Pros

Notifying decision-makers when to take action
Easily identifying status on a dashboard
Allowing us to customize the process

Cons

Support is slow and not always helpful
Processes are very complicated and hard to understand
Documentation is high level
Interface with onboarding not as clean or fully featured as advertised

Likelihood to Recommend

We had a lot of bumps along the way with SilkRoad but finally hit a point where we had it working the way we wanted and doing what we needed. it took some time to understand how much functionality was there and how to customize it. it takes a while to learn how to use many of [the] features and to set up task queues for who [interviews] someone etc. The biggest issue for us was finding the interface between the recruiting and onboarding products was not very good, it did not bring over all the data and it required [maintaining] a duplicate set of tables.

Verified User

Professional in Human Resources (201-500 employees)

Vetted Review

7 years of experience

Not that Great

Rating: 5 out of 10

Incentivized

December 6, 2016

Use Cases and Deployment Scope

SilkRoad Recruiting is what we used/use to recruit individuals throughout the company. The HR personnel and the field managers all use the system.

Pros

The linear structure of the requisition layout. Easier way to read.
Capturing the candidate's application.
Changing and reverting the candidate workflow steps.

Cons

The structure of the application.
The view of requisitions and the dashboard.
You cannot customize the system to fit your company's needs.
The reporting is not that great in the sense that it does not keep historical data greater than 6 months
The system doesn't have great offer features.

Likelihood to Recommend

It's not as user-friendly and compliant as other ATS systems.

Verified User

Analyst in Human Resources (1001-5000 employees)

Vetted Review

2 years of experience

Simple and user-friendly system!

Rating: 9 out of 10

Incentivized

October 5, 2016

Use Cases and Deployment Scope

We use SilkRoad Recruiting across our entire university. Every hire is processed through this system. Before using SilkRoad Recruiting, we utilized a paper application process. We would receive resumes and applications via fax, scan, and hard copy. This process was time-consuming and inefficient.
SilkRoad Recruiting helped us not simply turn our paper process into an electronic one; it helped us completely re-vamp the way we do recruitment across campus. Now the entire process from requesting a job, to approving and pricing it, to posting, to hiring a candidate is done in this system.

Pros

SilkRoad Recruiting is very user-friendly and easy to learn
SilkRoad Recruiting integrates with Single Sign-on for easy access across the organization
SilkRoad Recruiting has automatic job posting to industry-leading job boards

Cons

The reporting features are not very intuitive

Likelihood to Recommend

SilkRoad Recruiting is a good applicant tracking system overall. It is simple to use - especially for internal users. It's a great system for organizing a recruiting workflow. It is also a great system for advertising jobs, as SilkRoad has partnerships with many of the top job boards and job search engines such as Indeed, Glassdoor, etc. Through these partnerships, jobs are posted automatically, thereby saving time and money.

Luke Hedden

Staff Recruitment Manager in Human Resources at Azusa Pacific University (1001-5000 employees)

Vetted Review

3 years of experience

View profile

A good software ... Just needs an upgrade!

Rating: 6 out of 10

Incentivized

August 26, 2016

Use Cases and Deployment Scope

Our organization uses SilkRoad Recruiting for all our organization's hiring needs. The platform is used by tellers all the way up to the CEO. The platform allows us to screen and review resumes and share them with our managers and departments located all across the DFW area.

Pros

Tracking notes for sharing with other hiring managers.
Workflows to keep managers and recruiters on track and constantly communicating.
Standard email templates to make communicating with prospective employees easy.

Cons

Connecting applications for the same person. There seems to be a missing link between allowing someone who we have declined and would never hire and allowing them to apply again and put them back in the stack without taking into account previous decisions.
Interface needs to be updated.
Customization is not very good. You have to go with what you are given

Likelihood to Recommend

I think for organizations who have multiple recruiters this is a great tool, where someone can keep track of what's going on. There is no customization option for smaller companies.

Verified User

Manager in Human Resources (201-500 employees)

Vetted Review

3 years of experience

OpenHire didn't work well for my organization

Rating: 1 out of 10

Incentivized

February 22, 2016

Use Cases and Deployment Scope

We used OpenHire for recruitment (job posting, applicant tracking, committee reviews, applicant communication) and RedCarpet for onboarding new hires. It was used throughout the organization for recruitment purposes. It helped with integrating our hiring and on-boarding process.

Pros

For the most parts applicants found it easy to appy.
It was easy to keep track of hiring pools.
It did a good job of keeping history of applicants and jobs.

Cons

We no longer use Silkroad largely because it caused me more work. There was no ability to make documents required in the application process. Although we said a resume, transcripts, a specific list of references and cover letter were required in the posting more than 90% of applications were missing something which forced me to correspond with thousands of applicants and wasted a lot of time.
They lack integrity. We were promised customer support for applicants when we purchased Silkroad but it was yanked about a year later. It wasted even more of my time and showed a lack of integrity on the part of the company.
It lacked some of the reporting we needed and every time we needed something special it was an extra cost.

Likelihood to Recommend

It did not work well for our higher education institution.

Diaman Amsler

Human Resources Specialist in Human Resources at College of the Desert (501-1000 employees)

Vetted Review

3 years of experience

View profile

Open up to OpenHire

Rating: 8 out of 10

Incentivized

February 27, 2015

Use Cases and Deployment Scope

OpenHire is used across my entire organization to manage our hiring process from resume submission to offer creation. OpenHire allows 3rd party integration to seamlessly process hires start to finish. Functions within OpenHire allow users to track interview processes; use effective mass communication with candidates, and process of applicant data reporting. OpenHire creates an umbrella that allows users to access all stages of the hiring process through one website.

Pros

Applicant Data Processing - Several reports available that allow you to datamine your applicant data to ensure compliance with all Federal, State and local requirements.
Ease of use: Drop down tools, multiple tabs, auto-populated fields help process applicants quickly and efficiently.
Communication: Tools within OpenHire allow quick canned communication with candidates. Yet users have the capability to easily personalize communications to a single candidate or a mass candidate list.

Cons

Support - Timeliness of support

Likelihood to Recommend

OpenHire will be well suited for large organizations and government contractors that need effective reporting and applicant tracking. It is less appropriate for organizations with independent hiring practices. OpenHire helps standardize hiring practices across organizations with simplified tools.

Verified User

Manager in Human Resources (51-200 employees)

Vetted Review

5 years of experience

OpenHire keeps it simple

Rating: 8 out of 10

Incentivized

February 23, 2015

Use Cases and Deployment Scope

OpenHire was our Applicant Trackiing System used by the entire company for hiring talent and was managed by the recruitment team. The system allowed us to have a streamlined process for managing candidates, job opportunites, backgrounds, interviews and all feedback related to interviews and resume reviews. All of this was extremely important since the company was a goverment contractor and had to follow the guidelines of OFCCP/Affirmative Action.

Pros

Streamlines the approval process for initiating jobs and hires
Reporting capabilities - EEOC
Job bank for job descriptions

Cons

Background integration was lengthy and difficult
Advancing search capabilities
Dispositions needed to be redefined

Likelihood to Recommend

I think OpenHire is well suited for a company that doesn't have the security and compliance requirements that my previous company had. We had to pull the plug on the go live the day of because it was missing critical security features.

Heather Kitsko, PHR

Talent Specialist in Human Resources at Orion Health (201-500 employees)

Vetted Review

3 years of experience

Don't just "Let it go, let it go!" Read our review.

Rating: 4 out of 10

Incentivized

February 21, 2015

Use Cases and Deployment Scope

Our entire organization which includes over 160 retail stores currently uses OpenHire on a daily basis. OpenHire provides us a way to track and manage candidates and their applications. It also enables us to interact with the candidate electronically.

Pros

Keeps track of jobs that an applicant applies for.
Enables electronic communication to applicants.
Enables use to use social media on a regular basis with each job posting.

Cons

Each email in Openhire must be unique otherwise there is a problem with integration to our other SilkRoad systems.
Ability to purge applications on a yearly basis.
Provide ongoing support during the implementation of OpenHire. We did NOT have a good experience during our first year of implementation.

Likelihood to Recommend

I think it is best to know {what to look out for ] from Silkroad/Openhire's current and previous clients. This would have enabled us to reach out to both sets to determine what challenges they may have encountered with the product before we made the decision to purchase.

Verified User

Representative in Human Resources (1001-5000 employees)

Vetted Review

3 years of experience

SilkRoad Open Hire

Rating: 3 out of 10

Incentivized

February 20, 2015

Use Cases and Deployment Scope

OpenHire is being used as our applicant tracking system. We are using SilkRoad and myself, the rest of the HR team and our hiring managers all utilize the program. Silkroad is helping us with all of our recruitment needs as well as gathering all of our EEO data from our current candidates.

Pros

Ease of posting jobs
Report writing is accurate and readily available
Update to the candidates

Cons

Hiring manager functionality
The ability to email interviewed candidates vs non qualified
Ease of posting directly to other websites

Likelihood to Recommend

This system should really be used by a recruiter only. The hiring managers do not have much access to do anything other than review resumes. They cannot mark a candidate qualified or not qualified which can get confusing when you have multiple people reviewing resumes for one job. This system is definitely functional for a recruiter.

Verified User

Professional in Human Resources (51-200 employees)

Vetted Review

4 years of experience

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