SilkRoad Learning Reviews & Insights

Score7.7 out of 10

20 Reviews and Ratings

Community insights

TrustRadius Insights for SilkRoad Learning are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Intuitive and Easy to Navigate: Several users have found the GreenLight LMS to be intuitive and easy to navigate, especially after taking the hosted admin training. This has allowed them to quickly set up training activities and events for their organization.

Good Support Availability: Many reviewers appreciate the availability of good support provided by GreenLight. They mention that they can easily reach out for help if needed, which greatly enhances their user experience.

Fully SCORM Compliant: Users praise GreenLight for being fully SCORM compliant, enabling them to set up and publish advanced eCourses on the site. The ability to assign and track completion of these courses is straightforward, making it a valuable feature for managing online learning.

Reviews

12 Reviews

Great learning tool

Rating: 10 out of 10

Incentivized

October 11, 2021

Use Cases and Deployment Scope

SilkRoad [Learning] is a good tool for training and learning. [It] helps train colleagues about various company policies and social responsibilities. Current processes related [to] training and implementation of new updates prove to be efficiency boosters. Training can be assigned to different colleagues and their progress can be monitored and managed. Compliance can be more effective through SilkRoad Learning.

Pros

Learning Management
Contents of learning
Awareness of CSR

Cons

Track of trainings
Content of learnings

Likelihood to Recommend

SilkRoad Learning is [the] best tool to provide training to the new joiners [and] for making colleagues aware of all the corporate policies and its social responsibilities. All the programs are being conducted to fulfill the CSR of the company. It's a good tool to introduce/train colleagues for any change/updates in the policies and processes of the company.

Verified User

Employee in Finance and Accounting (1001-5000 employees)

Vetted Review

1 year of experience

Fine but boring

Rating: 6 out of 10

Incentivized

October 5, 2021

Use Cases and Deployment Scope

SilkRoad Learning is not used across most of our organization I think but in a limited capacity in our department. We use it to help centralize and track staff training modules and to make sure that we can quickly identify gaps in learning. It was mean to help us monitor progress alongside the new dual delivery teaching systems.

Pros

Helps monitor staff progress in training modules they are completing from home
the training references tab seems to be especially useful, people always tell me that they really appreciate that element
I find the training calendar does a great deal to help organize all the different kinds of training I use it for

Cons

'my profile' has been a little glitchy for us but we are a very small team and don't use that element much, photos don't load or stay loaded
Sometimes the main list with due dates, type of training etc. seems hard for people to completely understand some more customizable sections here would be useful for us
On the whole, is not a customizable as other platforms we've used. Is good at tracking but not so much the kind of cataloging we need.

Likelihood to Recommend

Very easy to use for new employees so that we have to do almost no introductory training, we can just tell them to set themselves up which makes it great for a business with a lot of very short term causal staff who have to do a lot of health and safety training and familiarisation training each time they restart teaching. Very self-explanatory and easy to follow. We don't really like the look of it so don't use it for any customer or student-facing activities. We can't seem to get it to interact with flash so that makes it less useful sometimes.

Verified User

Administrative Assistant (1001-5000 employees)

Vetted Review

1 year of experience

Excellent solution for large scale learning rollout

Rating: 8 out of 10

Incentivized

December 7, 2018

Use Cases and Deployment Scope

I began my career providing standard desktop training in an instructor-led environment. That became cumbersome. Clients needed custom solutions that addressed specific issues or rollouts as they came up. There were learners in different locations, cities and countries. Using SilkRoad Learning, managers can customize courses, require learning benchmarks, and track progress. Learners can start, stop, and progress at their own pace. It addressed the challenges around live training events.

Pros

No coding necessary to create content.
Learning units can be re-used to accommodate new hires.
Really helps with compliance audits.

Cons

More topics - though this will happen over time.
More awareness of the product availability. I am just learning about this now.
Dedicated customer service rep for key learning people at the organization to contact.

Likelihood to Recommend

SilkRoad Learning is well suited for training across multiple job functions, locations, and workday environments. It's able to be completed on many hardware platforms, in any location. I was able to access from phone, iPad, or laptop. Lessons could be done in an airport waiting for a flight - or on vacation. Learning is a continuous process and this meets you where you are.

Verified User

Executive in Professional Services (1-10 employees)

Vetted Review

1 year of experience

Your Green Light to Success

Rating: 10 out of 10

Incentivized

October 10, 2017

Use Cases and Deployment Scope

GreenLight helps our organization manage and administer certification and compliance exams to our workforce. We have supported groups of several thousand in managing their certification drives quickly and easily in a central place that is easily trackable. Additionally, we've used GreenLight to provide metrics to our certifying boards to be able to then prove our compliance.

Pros

Easily managed assignment lists and course structure.
Easy implementation of logical progression curve of additional courses.
Simple deadline and requirement gathering.

Cons

The UI is a little out of date and not as user-friendly or intuitive as could be desired.
The uploading of documents and document management could use some work. Changing versions of documentation can be time-consuming.

Likelihood to Recommend

I'm a huge fan of GreenLight and what it provides our training department. We frequently need to have candidates with large numbers of certifications and have all of those on file. Setting up GreenLight courses to confirm those certifications and to administer continuing education helps us manage hundreds of items.

Verified User

Project Manager in Corporate (51-200 employees)

Vetted Review

2 years of experience

A GreenLight worth stopping for

Rating: 9 out of 10

Incentivized

June 20, 2017

Use Cases and Deployment Scope

We use GreenLight at McLeod Health to manage all employee training initiatives across our healthcare system. This includes a combination of e-learning modules and instructor-led courses for 8,000+ employees. Using GreenLight as our Learning Management System (LMS) allows us to deliver mandatory training qualifications to meet regulatory requirements as well as optional training opportunities for employee growth and development.

Pros

GreenLight allows us to deliver training to employees based on the role they serve in the organization (nurses, physicians, clerical staff, etc.).
GreenLight allows for customized reporting to meet the needs of various stakeholders.
GreenLight allows us to deliver content to all employees for self-paced learning.

Cons

Need the ability to better manage training requirements and qualifications by allowing to exclude employees by Job, Job Category, Org Unit or Student Group.
Custom reporting capabilities need improvement. While the custom reporting feature is functional, the process to create a custom report can be difficult and cumbersome.
Importing SCORM and AICC content through the interface is very time consuming if you need to add several courses. Need a bulk import tool instead of having to manually upload each course.

Likelihood to Recommend

GreenLight is well suited for delivery of e-learning modules to meet the training requirements of our organization. The system works well to deliver modules to employees at all of our locations and the reporting feature allows for easy tracking of training compliance.

Kevin Wright, CPLP

Director of Organizational Learning in Human Resources at McLeod Health (5001-10,000 employees)

Vetted Review

4 years of experience

View profile

Green light for Greenlight

Rating: 7 out of 10

Incentivized

May 12, 2016

Use Cases and Deployment Scope

GreenLight is being used across the entire organization to administer annual training updates such as harassment training as well as job specific training. We also need to do annual PHI and compliance trainings that are now administered through the Greenlight training system. Our HR and compliance departments are able to administer and monitor these trainings.

Pros

Quizes to ensure completions and reading comprehension.
Easy to embed videos for more dynamic trainings.
Easy to import PowerPoint deck slides.

Cons

Not easy to create animations and transitions, making courses pretty boring.
The organization of building courses is confusing.
The structure of the courses is pretty bland.

Likelihood to Recommend

It works for all types of trainings, but its quizzes are one of the best features.

Bryan Dobson

Senior Marketing Analyst in Marketing at Verisk Health (1001-5000 employees)

Vetted Review

4 years of experience

View profile

Give GreenLight the Green Light!

Rating: 8 out of 10

Incentivized

September 22, 2015

Use Cases and Deployment Scope

GreenLight is our company's Learning Management System, used throughout the organization. It is used to set up and track live classroom, virtual, and online training events. It is fully web enabled, so only a web browser is needed to access the site. The features we are using include the Training Calendar, Catalog, Reports, History, References, Learning Plans, and Qualifications.

Pros

Set up of training events and activities - the site is pretty intuitive, after taking the hosted admin training, I was able to get right to work and set up my training activities and events. If I ever need help, good support is just a phone call away.
Set up of eCourses - the GreenLight LMS is fully SCORM compliant, so I can set up and publish advanced eCourses on the site. It is easy to assign and track completion of these courses as well. It also includes a functional course creation tool, that can be used to manually set up scorm compliant eLearning.
Qualifications and clusters - a really great feature is the ability to group together eCourses and activities as part of a larger curriculum, assign them to students, and track the progress through to completion.
Set up of students - I like the fact that I can upload data from a csv file - this saves a great deal of time when updating the information online.

Cons

I would like to see the ability for students to enroll in multiple events. (An event is a training activity that takes place at a certain date, time and location). Currently, students can only enroll in one event (or "instance") of an activity. Sometimes, students need to be able to enroll in multiple sessions of the same course. But, when a training activity is set up with multiple events, the system only allows for one enrollment per training activity. In order to allow multiple enrollments, they have to be setup as individual activities and events. But this then becomes very difficult to set up, and also to track completion from an activity standpoint.
The ability to search for and download training documents (job aids, help cards, performance support) in the Media bank. Currently, these are only accessible under "Training References", which are not searchable (yet). But there should be a way to set these up in the catalog, as training documents, which can be linked to, searched for, and downloaded on demand.
Make the training documents in the Media Bank (or Training References) searchable for students. Currently they can be grouped, but it's not possible to search through and locate a specific document. An admin is able to loacte them by searching, but not a student.
Provide "deep links" to training documents in the Media Bank (or Training References) in GreenLight. So when a user clicks on a link, they are directed to sign in, and brought directly to a page to download the requested document
Provide "deep links" to training eCourses, Activities and Events in GreenLight, so when a user clicks on a link, they are directed to sign in, and brought directly to a page to enroll in the requested course.
Add html links to training catalog entries, so we can link out to other sites for additional information. (This used to be functional, but was removed due to security issues, resulting in many, many broken links in our catalog entries).
Allow managers to assign qualifications and clusters to students. Currently, they can only assign individual courses

Likelihood to Recommend

It is very well suited as a web based LMS. They have excellent customer service and support. Ask about the reporting features - these are challenging in many LMS applications. The training they provided for administrators is also very good. Overall a great company, and they are constantly working to improve the product.

Stephen Tsorvas

Manager, Training & Development in Human Resources at Unimin Corporation (1001-5000 employees)

Vetted Review

3 years of experience

Think about stopping on GreenLight

Rating: 8 out of 10

Incentivized

February 16, 2015

Use Cases and Deployment Scope

Currently GreenLight is deployed across the entire company. All employees are assigned courses within the LMS which allows us to reach 80+ locations across 5 states. This software allows us to leverage training content and standardize delivery.

Pros

GreenLight is very good at keeping track of employee requirements through the use of qualifications. It is the backbone of how courses, classes, requirements and activities are assigned and monitored.
The content objects (development) portion of GreenLight is robust. It allows you to mix various content objects from different sources. For instance if you import a SCORM ecourse, an AICC ecourse and want to add an HTML page as an introduction, the software will allow you to combine all seamlessly into one course. In addition, the navigation and sequencing tools offer considerable functionality.
The reporting feature of this software is very good (but not best of class). The number of standard reports is fairly extensive and cover most needs. Having the ability to output files for further analysis and manipulation in Excel takes care of a number of areas where the standard reports fall short.

Cons

Initially when we went with GreenLight, I created a list of things I did not like about the software. I recently reviewed the list and only one or two of the more minor issues remain.There have been a number of improvements made to the software over the past 5 years as they continue to make improvements.
The notification portion of the software is one of the weaker areas. There are numerous triggers, however, there isn't enough flexibility in the system to allow for broad customization. The notification triggers generally affect everything that meets the criteria and the only way to make an exception is to turn off notifications for that instance. It would be nice to have the ability to create customized messages for individual elements of a qualification.
There hasn't been a way, until recently, to have one qualification contain both certification and recertification requirements. If an employee comes into the company and certifies as a driver we would like that employee to have a different path to recertify the next year. There is a way to do this now but it's not elegant.
The course catalog in the employee portal is lacking. Instead of a list you must begin typing the title. If you don't know how to search for things you may not find it especially if you don't know what it's called or exactly what you are looking to find.
A few years ago the supervisor/manager functions were moved to the student portal. This was a good thing because managers no longer had to log into a separate admin portal. The downside was that the manager's view is not intuitive and therefore needs some maturity in design to make it more user friendly.

Likelihood to Recommend

GreenLight works well with tracking compliance training. During the selection process I would ask pointed questions about support. Our implementation went well (Dave M. did an excellent job) and the technical help is very good, however, it appears they are understaffed.

Charles Maxcy

Learning Systems Coordinator in Human Resources at McCoy's Building Supply (1001-5000 employees)

Vetted Review

5 years of experience

Greenlight Reveiw

Rating: 5 out of 10

Incentivized

February 13, 2015

Use Cases and Deployment Scope

GreenLight was used for training across the organization. It acted as a repository for training materials and certifications.

Pros

Ease of Use
Comprehensive
Friendly appearance

Cons

Admin portal had some limitations
Lacked some customization abilities

Likelihood to Recommend

How many users are there to manage? How much training material is there to upload?

Tara Thomas

Technical Support and Training in Information Technology at AC4S Consulting (201-500 employees)

Vetted Review

1 year of experience

Greenlight- A Versatile 400lb Gorilla

Rating: 7 out of 10

Incentivized

February 10, 2015

Use Cases and Deployment Scope

GreenLight is used by Brooks Rehabilitation primarily for mandatory compliance throughout the entire organization. It is also used for course sign ups for in class training sessions as well as clinical courses for our employees needing to stay current on their state licenses.

Pros

Course compliance for health care providers. GreenLight provides a very user friendly, effective interface and tracking system for courses that are either mandatory for company compliance or licensure.
Tracking sign ups for in-class training. GreenLight provides an excellent format for users to sign up for in session trainings. A sign-in sheet can be printed, the course can be limited to certain user groups, assessments can be done to track attendance and courses can be entered after the fact.
Course building structure. GreenLight provides a very robust environment to create and customize courses however you'd like.

Cons

The words that are used in GreenLight are ridiculous. I know they've said they will update this but it has yet to be done. Words like 'intervention' and 'stem' leave me scratching my head.
The learning curve is HUGE. They have made strides in this area with an improved support site, but when you're first learning it, it feels like you're trying to climb Mt. Everest. This does speak to all the LMS offers, but I think some things take too many steps to accomplish.
Training events are not instructor friendly. You can set them up and easily make them available for users to find, but something as small as the instructor being able to click a button and send an email to everyone that signed up should be in there. There's no function for contact.

Likelihood to Recommend

Without having any experience with any other LMS' I can't really say completely. If the person is looking for a full featured system for courses or a place for users to sign up for training sessions, GreenLight is perfect. But getting to a place of knowledge where you're comfortable creating those scenarios is a very long road.

Verified User

Administrator (1001-5000 employees)

Vetted Review

3 years of experience

Loading Reviews List....

Give GreenLight the Green Light!

Rating: 8 out of 10

Incentivized

September 22, 2015

Use Cases and Deployment Scope

Pros

Set up of training events and activities - the site is pretty intuitive, after taking the hosted admin training, I was able to get right to work and set up my training activities and events. If I ever need help, good support is just a phone call away.
Set up of eCourses - the GreenLight LMS is fully SCORM compliant, so I can set up and publish advanced eCourses on the site. It is easy to assign and track completion of these courses as well. It also includes a functional course creation tool, that can be used to manually set up scorm compliant eLearning.
Qualifications and clusters - a really great feature is the ability to group together eCourses and activities as part of a larger curriculum, assign them to students, and track the progress through to completion.
Set up of students - I like the fact that I can upload data from a csv file - this saves a great deal of time when updating the information online.

Cons

I would like to see the ability for students to enroll in multiple events. (An event is a training activity that takes place at a certain date, time and location). Currently, students can only enroll in one event (or "instance") of an activity. Sometimes, students need to be able to enroll in multiple sessions of the same course. But, when a training activity is set up with multiple events, the system only allows for one enrollment per training activity. In order to allow multiple enrollments, they have to be setup as individual activities and events. But this then becomes very difficult to set up, and also to track completion from an activity standpoint.
The ability to search for and download training documents (job aids, help cards, performance support) in the Media bank. Currently, these are only accessible under "Training References", which are not searchable (yet). But there should be a way to set these up in the catalog, as training documents, which can be linked to, searched for, and downloaded on demand.
Make the training documents in the Media Bank (or Training References) searchable for students. Currently they can be grouped, but it's not possible to search through and locate a specific document. An admin is able to loacte them by searching, but not a student.
Provide "deep links" to training documents in the Media Bank (or Training References) in GreenLight. So when a user clicks on a link, they are directed to sign in, and brought directly to a page to download the requested document
Provide "deep links" to training eCourses, Activities and Events in GreenLight, so when a user clicks on a link, they are directed to sign in, and brought directly to a page to enroll in the requested course.
Add html links to training catalog entries, so we can link out to other sites for additional information. (This used to be functional, but was removed due to security issues, resulting in many, many broken links in our catalog entries).
Allow managers to assign qualifications and clusters to students. Currently, they can only assign individual courses

Likelihood to Recommend

Stephen Tsorvas

Manager, Training & Development in Human Resources at Unimin Corporation (1001-5000 employees)

Vetted Review

3 years of experience