ShipStation Manufacturing Reviews & Insights

Score8 out of 10

86 Reviews and Ratings

Community insights

TrustRadius Insights for ShipStation are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Intuitive User Interface: Several users have found ShipStation's user interface to be intuitive, making tasks easy to complete. This suggests that the software offers a user-friendly design that requires minimal training or learning curve.

Helpful Customer Support: Users have praised ShipStation's customer support for being helpful and responsive. This indicates that the software provides reliable assistance when users encounter issues or have questions, enhancing their overall experience.

Seamless Integration with Multiple Sales Channels: ShipStation's ability to connect all sales from various platforms in one place has been appreciated by users. This suggests that the software seamlessly integrates with multiple sales channels, providing a centralized hub for order management.

ShipStation Reviews

13 Reviews

ManufacturingAutomotive2Electrical & Electronic Manufacturing1Apparel & Fashion3Consumer Electronics1Consumer Goods4Sporting Goods1Arts & Crafts1

Put your money and time somewhere else!

Rating: 1 out of 10

Incentivized

July 18, 2023

Use Cases and Deployment Scope

We use ShipStation to manage the outbound shipments of 25k+ orders per year. It acts as our main fulfillment system, while we use another platform for inventory management.

Cons

Customer Support
Actually pulling in orders correctly
Actually updating orders correctly

Likelihood to Recommend

In my opinion, I would stay away from them completely unless they hire new staff and rebuild their software and their customer support team. It is my belief that they are unresponsive, lack knowledge, and always point their finger at someone else as the root cause of the issue, even when it ultimately comes down to what I believe is their poorly written software. I feel their software is not updated in a timely manner, so, in my experience, when Shopify makes an update , ShipStation no longer works and you are sitting waiting for 6+ months for them to actually fix it so that you can get orders out without the fear that things are not going to work.

Jordan Talmor

Chief Operating Officer in Corporate at Quikflip Apparel (Apparel & Fashion, 1-10 employees)

Vetted Review

3 years of experience

View profile

ShipStation Review

Rating: 4 out of 10

Incentivized

March 7, 2023

Use Cases and Deployment Scope

I have used ShipStation for 4 years now. Up until the last 6-8months it worked flawlessly and was headache free. Within the last 6months I have had issues with USPS International Shipping to where I am unable to utilize USPS International shipping for letters/documents or packages. Explanations below... 1) Going back ~6months ago ShipStation started defaulting for USPS International packages to using Global Post even though USPS had been selected and Global Post was not even a carrier I had setup inside of ShipStation. I created a 'support case' and someone quickly got on the problem and resolved it and in fact due to my request completely disabled Global Post from being used with my account per my request. Then on 1/25/2023 I went to create a USPS International Package Label and all of a sudden the label created showed Global Post. I went and looked at my shipping settings and quickly saw that without my authorization Global Post services had been checked to use for USPS International Packages, even after this had supposedly been disabled for my entire acccount? After unchecking the Global Post selections and voiding the original label ShipStation still created a label using Global Post! After 5 attempts I gave up and reached out to support on 1/25/2023. To this day this has not been resolved and since originally filing the support case no one has responded since 1/30/2023 and that was simply the original person I spoke with via Chat asking if it had been resolved which I replied no; no one has even responded to the case. 2) More recently 2/25/2023 I tried sending a USPS International Letter and in creating the label ShipStation now creates a label that is not scaled correctly and no way to scale it correctly and it does not fit the address into the box area that is supposed to print. The label does not have customs information on it as it used to; secondly I could not even void the label as I had been able to in the past. Since 2/25/2023 I have explained/re-explained the issue taken pictures of 2 printed labels side by side attached PDF's of a good label vs. this bogus label that doesn't even print correctly and for 10 days not the support person can't even acknowledge that there is an issue. I have spent far too much time on ShipStation. While I may continue to use it for Fedex and US shipments I am starting testing other shipping service platforms as the support from ShipStation lately is simply unacceptable. From what I have been reading on various forums/reviews I am not the only one who has pretty much had enough with the lack of support from ShipStation.

Pros

Handles Fedex Shipments properly
Simplifies Export documents with Fedex correctly
Allows relatively simple connections/interface to WooCommerce, Ebay, and Amazon but I am sure other shipping software does also.

Cons

In my opinion, customer support is abysmal. I truly believe support people are trained to just delay, delay, delay as there are multiple times the responses I get back are essentially like the utterly useless tech questions "is your unit plugged in?"
In my experience, there is literally no way to contact anyone at ShipStation outside of their Support Chat/Case System. They have an email for support but it all goes to the same place.
Fix USPS International Shipping issues!!

Likelihood to Recommend

ShipStation is OK if you only want to ship using Fedex or DHL or domestically. In my opinion, It simply doesn't work anymore for using USPS International shipping

Frank Roberts

Owner in Engineering at Sensor Maestros (Electrical & Electronic Manufacturing, 1-10 employees)

Vetted Review

4 years of experience

View profile

Great IF They Can Restore Reliability

Rating: 5 out of 10

Incentivized

March 12, 2021

Use Cases and Deployment Scope

We have been using Shipstation for 6 years. Orders flow from our webstore into Shipstation. They ship via a selected carrier and Shipstation sends out the tracking emails, and sends the tracking information back to our store. Our primary use of Shipstation is for the International Shipping options. All of the UPS export documentation is easily accomplished in Shipstation without duplicate entries. All shipping is being done thru Shipstation with the exception of Truck Freight.

Pros

Export Documentation. HUGE timesaver over having to hand enter the export info within UPS Worldship.
Multi Carrier Pricing Options are easily compared.
WHEN it is functioning properly it works great.

Cons

For years users have requested UPS End of Day Report for Driver to Scan. Shipstation Refuses to offer this and it means that Claims with the carrier are next to impossible to process as there is no PROOF the carrier received your package.
Customer Service is Seriously Lacking within the last 6-12 months. Repeated outages, problems, and their front-tier support has no insight as to how long the system will be down. Poor Response times for even the most basic of issues such as error logs so our cart can troubleshoot from their end.
The Status Page is inaccurate. 5 of the last 6 times when we had major issues their status page shows as 100%. Not a reliable gauge of up-time.

Likelihood to Recommend

Great when it works. The huge downside when it doesn't if you do not have contingency plans in place. Do not expect timely updates to issues, and you will likely never be able to speak with a human for tech support. A good option for International Shippers in that it streamlines the export documentation when it is working.

Scott Ingham

President in Corporate at Expedition Imports Corporation (Automotive, 1-10 employees)

Vetted Review

6 years of experience

ShippingStation - A Dependable Shipping Program that Speeds Your Packages on Their Way

Rating: 10 out of 10

Incentivized

October 5, 2019

Use Cases and Deployment Scope

We used ShipStation to ship all of our packages from multiple online marketplaces and our own website We also used it to track packages and check that all order were delivered. If an order encountered a delivery problem we could see by the icon on ShipStation and then follow up with USPS.

Pros

ShipStation makes it easy to check that packages are delivered by showing the delivery status.
ShipStation has preset postage options that were easy to set up and made it quicker to process orders.
They responded quickly to system problems - good customer service and dependable up time.

Cons

When we wanted to check on the cost of all available shipping services for a package we had to open a new window which was a bit awkward. We would have to pop back and forth.
Setting up a new shipping company had several steps that we would need help with. But once it was done it was done.

Likelihood to Recommend

ShipStation is dependable, with very little downtime. Occasionally USPS would be offline but ShipStation would post updates so we felt we were kept informed and could decide if we needed to use alternate shipping or not. ShipStation help section is clear and concise. We used that to trouble shoot and were often able to figure out answers ourselves.

Vivian Vassar

Owner in Corporate at Hey Viv Inc (Apparel & Fashion, 1-10 employees)

Vetted Review

2 years of experience

View profile

Current ShipStation User and have only good things to say. Customer for life!

Rating: 10 out of 10

Incentivized

October 3, 2019

Use Cases and Deployment Scope

It is being used for all of our order processing and shipping across all selling channels. It is used across the whole organization and it addressing syncing and managing shipping across different selling platforms and brings them all into one interface.

Pros

Easy to use interface
Powerful Features
Supports more marketplaces and apps

Cons

Better discounted shipping rates for carriers

Likelihood to Recommend

In my opinion, it's a must-have for multi-channel eCommerce businesses that sell on several different marketplaces or websites. Well suited for small and large businesses and can scale with your company.

Verified User

Employee (Automotive company, 1-10 employees)

Vetted Review

4 years of experience

Can't afford not to ship with ShipStation

Rating: 10 out of 10

Incentivized

September 27, 2019

Use Cases and Deployment Scope

We use ShipStation as a third party shipment management software, integrating with a shipping label company (Stamps.com) and our eCommerce platform (BigCommerce). ShipStation provides custom label design, allows us to ship from multiple locations using one account, and manages customer contact options (like pre/post ship emails, tracking, and landing pages).

Pros

Integration: It works so well I forget that it is a 3rd party solution sometimes.
Automation: You can set nested rules based on order details, really cutting down on the little things that slow down your fulfillment process.
Management: We almost never log into the admin side of BigCommerce thanks to ShipStation. ShipStation handles all of our day-to-day needs.

Cons

ShipStation needs to allow DKIM/SPF email verification so customers receive emails directly from our email address instead of "via shipstation.com"
Statistics/Overview need to have a "quarterly" view.
Post shipment actions, primarily notifications, shouldn't silently fail like they do currently. When there's a failure (no tech is perfect!), the user should be notified so we can take manual action (like emailing the customer telling them the order shipped or attempting a manual notification).

Likelihood to Recommend

Do you ship packages on a regular basis? You should be using ShipStation then! ShipStation's extensive integrations and automation options will save you hours upon hours of time when shipping. Once set up, the majority of our packages are a single simple weigh-in and label print, no need to enter any additional information, like package dimensions, destination, shipping service, etc....all automated. ShipStation even fills out and prints the customs forms if you handle international shipping.

Verified User

Executive in Corporate (Consumer Goods company, 1-10 employees)

Vetted Review

4 years of experience

A Ship shape product

Rating: 10 out of 10

Incentivized

September 16, 2019

Use Cases and Deployment Scope

Three people do the shipping in our company, and ShipStation allows any individual to be aware of what has already been done regarding an order. It makes my job managing the shipping department much easier. We can offer multiple options for shipping and batch process them all at the same time.

Pros

It makes it easy to offer and manage multiple shipping methods.
It is easy to search what has been shipped in the past, and it integrates well with our BigCommerce site.
Multiple users can easily see what has been done vs what needs to be done.

Cons

When additional customs forms are required you have to remember to go in and print them instead of them printing automatically. It would be helpful if you received a notice/email about this more than an icon in the shipments screen.
It has some redundant features.
I wish you didn't have to manually refresh to see new orders that have come in from the website.

Likelihood to Recommend

ShipStation is great if you offer multiple shipping methods and/or have multiple employees working in the shipping department. It integrates well with our website, but it would be nice if you didn't have to manually refresh to see new orders. There are likely many useful features that we don't use because we don't know about them, so prompts to try new methods would be helpful.

Krisstina Hawks

Co-owner at Ninja Pyrate (Sporting Goods, 1-10 employees)

Vetted Review

2 years of experience

ShipStation: So good go have you back on board with 420EDC!

Rating: 10 out of 10

Incentivized

August 6, 2019

Use Cases and Deployment Scope

We use ShipStation as part of our BigCommerce package to help with fulfillment, create shipping labels and manage returns of products.

As a small operation, it allows us to manage our shipping in house without the need for a fulfillment center which keeps costs down. We use ShipStation and their Stamps.com integration to ship thru USPS 99% of the time.

ShipStation saves us hours at the post office with the ability to print postage at home and drop off or have picked up by our rural USPS carrier.

Pros

Batch Printing
Integration with Big Commerce
Provides an easy to manage fulfillment operation

Cons

New Beta software was hard to use, I reverted back to the older version.
Sometimes ShipStation fails to print the labels I want, I have to manually download them and print from outside ShipStation.
I primarily use Firefox for my browser but something between BigCommerce, ShipStation and Firefox doesn't play well. So for printing, I use Safari which doesn't render the same issues.

Likelihood to Recommend

If you are a small startup or a larger enterprise operation, ShipStation can work for either scenario. It also works for sending batches of labels and orders to a fulfillment center to handle the legwork on shipping. If you don't have a Stamps.Com, UPS or FedEx account, you'll want to set one up in order to use ShipStation.

Mark Linkhorst

Owner at 420EDC (Consumer Electronics, 1-10 employees)

Vetted Review

6 years of experience

View profile

ShipStation is all you will need

Rating: 10 out of 10

Incentivized

July 26, 2019

Use Cases and Deployment Scope

ShipStation is used by our whole organization for all our shipping needs. It imports our orders directly from BigCommerce and creates shipping labels based on the service the customer selected. It uses the combined weight and size of the items purchased to determine shipping costs based on the rates set up with the carrier.

Pros

Create labels.
Run reports.
Verify addresses.

Cons

I don't like the newest release, but may just need time to get use to it.
Reprints are not easy.

Likelihood to Recommend

ShipStation is scalable and has met all our shipping needs. You can see details on where you are shipping by volume and how much each shipper is being used. Some carriers, though very few, do not integrate with it, so you can't get real-time shipping costs. I do truly believe that this falls more on BigCommerce than ShipStation.

Jose Crowley

VP of Operations in Corporate at Rogue American Apparel (Apparel & Fashion, 11-50 employees)

Vetted Review

2 years of experience

ShipStation -- a good solution for a first growth to multiple warehouses

Rating: 9 out of 10

Incentivized

July 19, 2019

Use Cases and Deployment Scope

We ship approximately 7000 e-commerce packages a week and needed a shipping tool that was cloud-based, so we could ship from multiple warehouses. ShipStation provides an inexpensive solution that has some tools that the bigger more expensive solutions have without the expense and coding. It works well with ChannelAdvisor, Amazon, Amazon PRIME, eBay, and BigCommerce.

Pros

A good cloud-based system for multi-warehouse transfers.
Multi-use carriers, so we can shop rates.
Filters, tags, and automation rules to make choices limited.
Great customer service.
We have over 40 users logged in, and no slow downs.

Cons

It does not shop the best rates for you.
It's only as automated as you can make a singular line of rules. It does not branch for automation rules.
This is not its fault, but it is only as good as the data coming in. If you don't have dimensions already, it does not average sizes within an SKU.

Likelihood to Recommend

I would say it is a good solution for the price, but there are advantages that are missing that we have had with other tools.

Verified User

Manager in Marketing (Consumer Goods company, 51-200 employees)

Vetted Review

1 year of experience

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ShipStation Review

Rating: 4 out of 10

Incentivized

March 7, 2023

Use Cases and Deployment Scope

Pros

Handles Fedex Shipments properly
Simplifies Export documents with Fedex correctly
Allows relatively simple connections/interface to WooCommerce, Ebay, and Amazon but I am sure other shipping software does also.

Cons

In my opinion, customer support is abysmal. I truly believe support people are trained to just delay, delay, delay as there are multiple times the responses I get back are essentially like the utterly useless tech questions "is your unit plugged in?"
In my experience, there is literally no way to contact anyone at ShipStation outside of their Support Chat/Case System. They have an email for support but it all goes to the same place.
Fix USPS International Shipping issues!!

Likelihood to Recommend

ShipStation is OK if you only want to ship using Fedex or DHL or domestically. In my opinion, It simply doesn't work anymore for using USPS International shipping

Frank Roberts

Owner in Engineering at Sensor Maestros (Electrical & Electronic Manufacturing, 1-10 employees)

Vetted Review

4 years of experience

View profile