ShipStation Reviews and Ratings

Use Cases and Deployment Scope

I needed a shipping solution that was more powerful than the build in shipping in an eCommerce platform. ShipStation is a leader in eCommerce shipping with Real time data passed two ways to an eCommerce platform .I also needed a more robust return platform that was fully integrated with shipping and ShipStation allowed this.

Likelihood to Recommend

If your using any of the major eCommerce platforms and do not have a very simple shipping needs, then you should use ShipStation. Most build in eCommerce platforms are not made for shipping when its anything out of the ordinary such as drop shipping, split shipments, and integrations with ones shipping acocunt at UPS or USPS, etc to get your discounts.

Use Cases and Deployment Scope

We have ShipStation integration to our WM system in order to ship parcel orders for our 3PL customers. With the integration we are able to send the order that need shipping to ShipStation, buy postage and prepare shipments. Once the orders are marked as shipped within ShipStation that information is then sent back to the WMS so that ASN info can be prepared for our clients.

Likelihood to Recommend

For getting rates for parcel orders and integration with some ERP/WMS it is well suited. Where it is not well suited is the communication of updates to API requirements or to plan policy changes that limit the use of services being used like the API integration and what level of subscription is now required in order to use something that we were already using on low level plans. The lack in communication causes delays in our ability to process orders on time.

Use Cases and Deployment Scope

We use ShipStation to integrate with our Bigcommerce website for purposes of offering customers multiple shipping options at checkout, and to streamline our own internal shipping processes. I.e it provides multiple shipping options from all the big carriers (UPS, USPS, Fedex etc.) and discounted rates on those options. It also automates tracking info and shipping details to our customers.

Likelihood to Recommend

ShipStation is great if you need realtime carrier rates to be presented on your checkout page of your ecommerce website. If you're using Bigcommerce or Shopify it integrates seamlessly, which is nice. For small time operators they're great, since we don't get the same discounts they do from carriers; as a result shipping costs have decreased ever since using them.

Use Cases and Deployment Scope

We use ShipStation to manage the outbound shipments of 25k+ orders per year. It acts as our main fulfillment system, while we use another platform for inventory management.

Likelihood to Recommend

In my opinion, I would stay away from them completely unless they hire new staff and rebuild their software and their customer support team. It is my belief that they are unresponsive, lack knowledge, and always point their finger at someone else as the root cause of the issue, even when it ultimately comes down to what I believe is their poorly written software. I feel their software is not updated in a timely manner, so, in my experience, when Shopify makes an update , ShipStation no longer works and you are sitting waiting for 6+ months for them to actually fix it so that you can get orders out without the fear that things are not going to work.

Use Cases and Deployment Scope

I have used ShipStation for 4 years now. Up until the last 6-8months it worked flawlessly and was headache free. Within the last 6months I have had issues with USPS International Shipping to where I am unable to utilize USPS International shipping for letters/documents or packages. Explanations below... 1) Going back ~6months ago ShipStation started defaulting for USPS International packages to using Global Post even though USPS had been selected and Global Post was not even a carrier I had setup inside of ShipStation. I created a 'support case' and someone quickly got on the problem and resolved it and in fact due to my request completely disabled Global Post from being used with my account per my request. Then on 1/25/2023 I went to create a USPS International Package Label and all of a sudden the label created showed Global Post. I went and looked at my shipping settings and quickly saw that without my authorization Global Post services had been checked to use for USPS International Packages, even after this had supposedly been disabled for my entire acccount? After unchecking the Global Post selections and voiding the original label ShipStation still created a label using Global Post! After 5 attempts I gave up and reached out to support on 1/25/2023. To this day this has not been resolved and since originally filing the support case no one has responded since 1/30/2023 and that was simply the original person I spoke with via Chat asking if it had been resolved which I replied no; no one has even responded to the case. 2) More recently 2/25/2023 I tried sending a USPS International Letter and in creating the label ShipStation now creates a label that is not scaled correctly and no way to scale it correctly and it does not fit the address into the box area that is supposed to print. The label does not have customs information on it as it used to; secondly I could not even void the label as I had been able to in the past. Since 2/25/2023 I have explained/re-explained the issue taken pictures of 2 printed labels side by side attached PDF's of a good label vs. this bogus label that doesn't even print correctly and for 10 days not the support person can't even acknowledge that there is an issue. I have spent far too much time on ShipStation. While I may continue to use it for Fedex and US shipments I am starting testing other shipping service platforms as the support from ShipStation lately is simply unacceptable. From what I have been reading on various forums/reviews I am not the only one who has pretty much had enough with the lack of support from ShipStation.

Likelihood to Recommend

ShipStation is OK if you only want to ship using Fedex or DHL or domestically. In my opinion, It simply doesn't work anymore for using USPS International shipping

Use Cases and Deployment Scope

I sell my products on many platforms, and I love ShipStation because it allows me to see all of my sales from every platform all in one place. I also love that I can ship my products right through ShipStation and it automatically leaves tracking information with each sale, regardless of the platform the sale was made on.

Likelihood to Recommend

I do - and have - recommended them to other businesses. If they had taken care of the USPS pickup option and started supporting Rollo printers again I would have given them a 10. But a year with no resolution is unacceptable. Everything else about them is excellent. When I do have issues I'm usually able to contact someone via live chat and get it resolved. They are glitchy on occasion, but what piece of modern technology isn't.

Use Cases and Deployment Scope

We have been using Shipstation for 6 years. Orders flow from our webstore into Shipstation. They ship via a selected carrier and Shipstation sends out the tracking emails, and sends the tracking information back to our store. Our primary use of Shipstation is for the International Shipping options. All of the UPS export documentation is easily accomplished in Shipstation without duplicate entries. All shipping is being done thru Shipstation with the exception of Truck Freight.

Likelihood to Recommend

Great when it works. The huge downside when it doesn't if you do not have contingency plans in place. Do not expect timely updates to issues, and you will likely never be able to speak with a human for tech support. A good option for International Shippers in that it streamlines the export documentation when it is working.

Use Cases and Deployment Scope

ShipStation is being used by multiple departments within our organization. Our customer service department, our CG Gear department as well as our marketing department. It addresses a seamless fulfillment process for our customers who are purchasing our gear to promote our brand out in the public.

Likelihood to Recommend

ShipStation is great for last-minute orders and communication on where our inventory stands for keeping our campers in the loop.

Use Cases and Deployment Scope

Our clients love the ease of use and accuracy of

shipping rates for their clients nationally. We recommend the ShipStation app for anyone

with an online retail store. ShipStation is a great tool that we use for our eCommerce

clients, it is easy to integrate into BigCommerce and Shopify stores to facilitate online order shipping.

Likelihood to Recommend

<p></p><p> Clients

love when their Shipstation shipping costs and postage match up for the orders. We strive to be sure that all clients have a good solution to keep their stores on track and manage postage rates. Depending on the client needs, the Shipstation app is free and

integration is super easy, we always recommend a Shipstation shipping plugin to keep rates

accurate and costs in line. Clients hate losing money on orders due to shipping errors, and this app keeps orders on track.</p>

Use Cases and Deployment Scope

We use Shipstation primarily in our warehouse for shipping our products. It has helped us increase the speed and efficiency of shipping.

Likelihood to Recommend

It's really great for packages that are set sizes.