ShipStation Reviews & Insights

Score8 out of 10

86 Reviews and Ratings

Community insights

TrustRadius Insights for ShipStation are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Intuitive User Interface: Several users have found ShipStation's user interface to be intuitive, making tasks easy to complete. This suggests that the software offers a user-friendly design that requires minimal training or learning curve.

Helpful Customer Support: Users have praised ShipStation's customer support for being helpful and responsive. This indicates that the software provides reliable assistance when users encounter issues or have questions, enhancing their overall experience.

Seamless Integration with Multiple Sales Channels: ShipStation's ability to connect all sales from various platforms in one place has been appreciated by users. This suggests that the software seamlessly integrates with multiple sales channels, providing a centralized hub for order management.

Reviews

25 Reviews

Great Shipping Solution

Rating: 7 out of 10

Incentivized

June 9, 2025

Use Cases and Deployment Scope

I needed a shipping solution that was more powerful than the build in shipping in an eCommerce platform. ShipStation is a leader in eCommerce shipping with Real time data passed two ways to an eCommerce platform .I also needed a more robust return platform that was fully integrated with shipping and ShipStation allowed this.

Pros

Great integration with most eCommerce Platforms
Real time 2 way data (and very quick)
Speedy web based platform

Cons

Recently issues with shipments with multiple items not correctly updating in our eCommerce platform.
Changes to the software, would be nice to get a heads up of changes before they go live.

Likelihood to Recommend

If your using any of the major eCommerce platforms and do not have a very simple shipping needs, then you should use ShipStation. Most build in eCommerce platforms are not made for shipping when its anything out of the ordinary such as drop shipping, split shipments, and integrations with ones shipping acocunt at UPS or USPS, etc to get your discounts.

Christopher Arnini

Director of Technology in Information Technology at Oak Meadow (11-50 employees)

Vetted Review

2 years of experience

Verified on LinkedIn

ShipStation no TY

Rating: 3 out of 10

Incentivized

June 5, 2025

Use Cases and Deployment Scope

We have ShipStation integration to our WM system in order to ship parcel orders for our 3PL customers. With the integration we are able to send the order that need shipping to ShipStation, buy postage and prepare shipments. Once the orders are marked as shipped within ShipStation that information is then sent back to the WMS so that ASN info can be prepared for our clients.

Pros

Shop ratings for parcels with different carriers.
Show basic shipping history of orders.
Integrates while with other platforms.

Cons

The drill down abilities of the reports within platform for order info.
The overall communication to it users regarding policies and cost changes.
The ROI on monthly subscription of their different plan levels.

Likelihood to Recommend

For getting rates for parcel orders and integration with some ERP/WMS it is well suited. Where it is not well suited is the communication of updates to API requirements or to plan policy changes that limit the use of services being used like the API integration and what level of subscription is now required in order to use something that we were already using on low level plans. The lack in communication causes delays in our ability to process orders on time.

Verified User

Consultant in Information Technology (11-50 employees)

Vetted Review

3 years of experience

Best Shipping Automation Software for the money. (saves A LOT on shipping costs, too)

Rating: 8 out of 10

Incentivized

January 15, 2025

Use Cases and Deployment Scope

We use ShipStation to integrate with our Bigcommerce website for purposes of offering customers multiple shipping options at checkout, and to streamline our own internal shipping processes. I.e it provides multiple shipping options from all the big carriers (UPS, USPS, Fedex etc.) and discounted rates on those options. It also automates tracking info and shipping details to our customers.

Pros

Syncs with Bigcommerce very well
Is very affordable relatively speaking
Provides realtime shipping quotes
Allows split shipments on single orders (great when shipping items of an order seperately and creating tracking #'s for each shipment)

Cons

Customer support on basic plan
Realtime shipping rates in ShipStation's portal sometimes differ from those shown at checkout on our website.
They charge a monthly fee for adding our own shipping carriers, which is a bit questionable.

Likelihood to Recommend

ShipStation is great if you need realtime carrier rates to be presented on your checkout page of your ecommerce website. If you're using Bigcommerce or Shopify it integrates seamlessly, which is nice. For small time operators they're great, since we don't get the same discounts they do from carriers; as a result shipping costs have decreased ever since using them.

Shahin Dehestani

CMO (Chief Marketing Officer) in Marketing at Hi-Tech Car Audio (11-50 employees)

Vetted Review

1 year of experience

View profile

Put your money and time somewhere else!

Rating: 1 out of 10

July 18, 2023

Use Cases and Deployment Scope

We use ShipStation to manage the outbound shipments of 25k+ orders per year. It acts as our main fulfillment system, while we use another platform for inventory management.

Cons

Customer Support
Actually pulling in orders correctly
Actually updating orders correctly

Likelihood to Recommend

In my opinion, I would stay away from them completely unless they hire new staff and rebuild their software and their customer support team. It is my belief that they are unresponsive, lack knowledge, and always point their finger at someone else as the root cause of the issue, even when it ultimately comes down to what I believe is their poorly written software. I feel their software is not updated in a timely manner, so, in my experience, when Shopify makes an update , ShipStation no longer works and you are sitting waiting for 6+ months for them to actually fix it so that you can get orders out without the fear that things are not going to work.

Jordan Talmor

Chief Operating Officer in Corporate at Quikflip Apparel (1-10 employees)

Vetted Review

3 years of experience

View profile

ShipStation Review

Rating: 4 out of 10

March 7, 2023

Use Cases and Deployment Scope

I have used ShipStation for 4 years now. Up until the last 6-8months it worked flawlessly and was headache free. Within the last 6months I have had issues with USPS International Shipping to where I am unable to utilize USPS International shipping for letters/documents or packages. Explanations below... 1) Going back ~6months ago ShipStation started defaulting for USPS International packages to using Global Post even though USPS had been selected and Global Post was not even a carrier I had setup inside of ShipStation. I created a 'support case' and someone quickly got on the problem and resolved it and in fact due to my request completely disabled Global Post from being used with my account per my request. Then on 1/25/2023 I went to create a USPS International Package Label and all of a sudden the label created showed Global Post. I went and looked at my shipping settings and quickly saw that without my authorization Global Post services had been checked to use for USPS International Packages, even after this had supposedly been disabled for my entire acccount? After unchecking the Global Post selections and voiding the original label ShipStation still created a label using Global Post! After 5 attempts I gave up and reached out to support on 1/25/2023. To this day this has not been resolved and since originally filing the support case no one has responded since 1/30/2023 and that was simply the original person I spoke with via Chat asking if it had been resolved which I replied no; no one has even responded to the case. 2) More recently 2/25/2023 I tried sending a USPS International Letter and in creating the label ShipStation now creates a label that is not scaled correctly and no way to scale it correctly and it does not fit the address into the box area that is supposed to print. The label does not have customs information on it as it used to; secondly I could not even void the label as I had been able to in the past. Since 2/25/2023 I have explained/re-explained the issue taken pictures of 2 printed labels side by side attached PDF's of a good label vs. this bogus label that doesn't even print correctly and for 10 days not the support person can't even acknowledge that there is an issue. I have spent far too much time on ShipStation. While I may continue to use it for Fedex and US shipments I am starting testing other shipping service platforms as the support from ShipStation lately is simply unacceptable. From what I have been reading on various forums/reviews I am not the only one who has pretty much had enough with the lack of support from ShipStation.

Pros

Handles Fedex Shipments properly
Simplifies Export documents with Fedex correctly
Allows relatively simple connections/interface to WooCommerce, Ebay, and Amazon but I am sure other shipping software does also.

Cons

In my opinion, customer support is abysmal. I truly believe support people are trained to just delay, delay, delay as there are multiple times the responses I get back are essentially like the utterly useless tech questions "is your unit plugged in?"
In my experience, there is literally no way to contact anyone at ShipStation outside of their Support Chat/Case System. They have an email for support but it all goes to the same place.
Fix USPS International Shipping issues!!

Likelihood to Recommend

ShipStation is OK if you only want to ship using Fedex or DHL or domestically. In my opinion, It simply doesn't work anymore for using USPS International shipping

Frank Roberts

Owner in Engineering at Sensor Maestros (1-10 employees)

Vetted Review

4 years of experience

View profile

ShipStation is the best software for all size e-commerce businesses!

Rating: 9 out of 10

Incentivized

March 27, 2022

Use Cases and Deployment Scope

I sell my products on many platforms, and I love ShipStation because it allows me to see all of my sales from every platform all in one place. I also love that I can ship my products right through ShipStation and it automatically leaves tracking information with each sale, regardless of the platform the sale was made on.

Pros

Connects all of my sales from every platform in one place.
Allows me to re-arrange columns almost like a spreadsheet so I can put sales in order by certain columns (date/name of customer/item name, etc).
It's linked to my Stamps.com account so when I print postage it comes out of my Stamps.com account.
I have a lot of items that are similar in name, so I like that it also shows an image of each item in the order so I am sure to ship the correct items to my customers.
It's easy to get shipping rates for different classes or even different carriers.

Cons

Last year (summer?) they made some changes and I can no longer schedule a USPS pick up from my ShipStation account. I put in a ticket and they said it could be months before it is resolved, something about how this particular team only works so many days a week. Well, it has been almost a year, and still no resolution. I used to use the USPS pickup option daily through ShipStation. Now I have to go to the USPS website and log in every single day and it's frustrating.
I used to be able to print postage with my Rollo printer. They suddenly and without any notice said they no longer support Rollo, so now I have to download the label and print it from a PDF file for EVERY order.
I wish they would let me connect with my Faire account! The only account I am not able to link to ShipStation.

Likelihood to Recommend

I do - and have - recommended them to other businesses. If they had taken care of the USPS pickup option and started supporting Rollo printers again I would have given them a 10. But a year with no resolution is unacceptable. Everything else about them is excellent. When I do have issues I'm usually able to contact someone via live chat and get it resolved. They are glitchy on occasion, but what piece of modern technology isn't.

Verified User

Administrator in Corporate (1-10 employees)

Vetted Review

10 years of experience

Great IF They Can Restore Reliability

Rating: 5 out of 10

March 12, 2021

Use Cases and Deployment Scope

We have been using Shipstation for 6 years. Orders flow from our webstore into Shipstation. They ship via a selected carrier and Shipstation sends out the tracking emails, and sends the tracking information back to our store. Our primary use of Shipstation is for the International Shipping options. All of the UPS export documentation is easily accomplished in Shipstation without duplicate entries. All shipping is being done thru Shipstation with the exception of Truck Freight.

Pros

Export Documentation. HUGE timesaver over having to hand enter the export info within UPS Worldship.
Multi Carrier Pricing Options are easily compared.
WHEN it is functioning properly it works great.

Cons

For years users have requested UPS End of Day Report for Driver to Scan. Shipstation Refuses to offer this and it means that Claims with the carrier are next to impossible to process as there is no PROOF the carrier received your package.
Customer Service is Seriously Lacking within the last 6-12 months. Repeated outages, problems, and their front-tier support has no insight as to how long the system will be down. Poor Response times for even the most basic of issues such as error logs so our cart can troubleshoot from their end.
The Status Page is inaccurate. 5 of the last 6 times when we had major issues their status page shows as 100%. Not a reliable gauge of up-time.

Likelihood to Recommend

Great when it works. The huge downside when it doesn't if you do not have contingency plans in place. Do not expect timely updates to issues, and you will likely never be able to speak with a human for tech support. A good option for International Shippers in that it streamlines the export documentation when it is working.

Scott Ingham

President in Corporate at Expedition Imports Corporation (1-10 employees)

Vetted Review

6 years of experience

Scaling a business and working with ShipStation

Rating: 6 out of 10

Incentivized

February 27, 2020

Use Cases and Deployment Scope

ShipStation is being used by multiple departments within our organization. Our customer service department, our CG Gear department as well as our marketing department. It addresses a seamless fulfillment process for our customers who are purchasing our gear to promote our brand out in the public.

Pros

Confirms shipping address to ensure accurate delivery.
Great partnership when needing to address any opportunities in the moment.

Cons

In our early days with ShipStation we experienced more discrepancies with invalid sizes being shipped to the wrong customers.

Likelihood to Recommend

ShipStation is great for last-minute orders and communication on where our inventory stands for keeping our campers in the loop.

Shea Mworia

Director of Customer Service in Customer Service at Camp Gladiator (1001-5000 employees)

Vetted Review

7 years of experience

Shipping with ShipStation in your e-commerce store

Rating: 10 out of 10

Incentivized

January 18, 2020

Use Cases and Deployment Scope

Our clients love the ease of use and accuracy of shipping rates for their clients nationally. We recommend the ShipStation app for anyone with an online retail store. ShipStation is a great tool that we use for our eCommerce clients, it is easy to integrate into BigCommerce and Shopify stores to facilitate online order shipping.

Pros

Easy print labels.
Accurate shipping rates.

Likelihood to Recommend

Clients love when their Shipstation shipping costs and postage match up for the orders. We strive to be sure that all clients have a good solution to keep their stores on track and manage postage rates. Depending on the client needs, the Shipstation app is free and integration is super easy, we always recommend a Shipstation shipping plugin to keep rates accurate and costs in line. Clients hate losing money on orders due to shipping errors, and this app keeps orders on track.

Darcy Knapp, MBA

Owner in Corporate at Darcy Knapp Consulting, Inc (1-10 employees)

Vetted Review

7 years of experience

View profile

A great shipping software at a great price

Rating: 8 out of 10

Incentivized

October 26, 2019

Use Cases and Deployment Scope

We use Shipstation primarily in our warehouse for shipping our products. It has helped us increase the speed and efficiency of shipping.

Pros

Reporting.
Integrations.
Cost.

Cons

The quick ship feature is a nice idea but could use some improvements

Likelihood to Recommend

It's really great for packages that are set sizes.

Joshua Sutphin

IT Operations Engineer in Information Technology at Freshwater Systems (51-200 employees)

Vetted Review

1 year of experience

View profile

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ShipStation Review

Rating: 4 out of 10

March 7, 2023

Use Cases and Deployment Scope

Pros

Handles Fedex Shipments properly
Simplifies Export documents with Fedex correctly
Allows relatively simple connections/interface to WooCommerce, Ebay, and Amazon but I am sure other shipping software does also.

Cons

In my opinion, customer support is abysmal. I truly believe support people are trained to just delay, delay, delay as there are multiple times the responses I get back are essentially like the utterly useless tech questions "is your unit plugged in?"
In my experience, there is literally no way to contact anyone at ShipStation outside of their Support Chat/Case System. They have an email for support but it all goes to the same place.
Fix USPS International Shipping issues!!

Likelihood to Recommend

ShipStation is OK if you only want to ship using Fedex or DHL or domestically. In my opinion, It simply doesn't work anymore for using USPS International shipping

Frank Roberts

Owner in Engineering at Sensor Maestros (1-10 employees)

Vetted Review

4 years of experience

View profile