Horrific Experience. They take 2 months to mail. Orders never arrive.
Rating: 1 out of 10
Use Cases and Deployment Scope
This has been a horrific experience for us. We have 3 national magazines, and we were scammed by this company. Our new magazine printer used them to do foreign mailing. They've had our magazines for TWO MONTHS that were to ship immediately and said they're sitting in a warehouse in NJ for 8 weeks. They were supposed to mail them upon receipt, and they say they're waiting until January 20th when they've had them since mid-November. For one of the three magazines they received Nov 9th, they say it shipped 3 weeks ago but will not produce one receipt of mailing/customs/documentation when not one single customer received any product. Eight weeks and 20+ emails later, they either don't respond or offer no proof of mailing. We're having to get an attorney in NY this week to try to recover our stolen products that were never shipped and obtain a refund. We're also filing a complaint with the state of NY and NJ. We're overwhelmed with refund requests and reports to the BBB because people think we never mailed their items, and ShipHero has no proof of mailing. It ruined my annual Christmas vacation with my family.
Pros
- We've kept all of our product for 2 months instead of shipping our orders. They refuse to return it. They have cost us thousands. Who wants to wait 3 months to recieve product? They also charged us 50% above market rate to take 2 months to mail orders that were ready to go.
Likelihood to Recommend
1. They take your product that is supposed to ship immediately. Keep it and refuse to return it after they don't mail it for 2 months
2. If they say anything has been mailed, after 4 weeks of emails, you'll have no documentation.
3. The product never arrives.
4. You have to refund your clients
5. Your reputation is destroyed, and thousands are lost in revenue. In case they try to take this review down, the names of the magazines are ORIGIN, THRIVE and Mantra Wellness, in every grocery chain nationally (US). If you are also having a nightmare experience with this company, we have full legal documentation of this process we can send you to show they operate like scam artists.File a complaint, get your credit card to refund you, and report this company if this has happened to you. The damage they're currently causing us in sales, stress, and time is immense.
2. If they say anything has been mailed, after 4 weeks of emails, you'll have no documentation.
3. The product never arrives.
4. You have to refund your clients
5. Your reputation is destroyed, and thousands are lost in revenue. In case they try to take this review down, the names of the magazines are ORIGIN, THRIVE and Mantra Wellness, in every grocery chain nationally (US). If you are also having a nightmare experience with this company, we have full legal documentation of this process we can send you to show they operate like scam artists.File a complaint, get your credit card to refund you, and report this company if this has happened to you. The damage they're currently causing us in sales, stress, and time is immense.
Vetted Review
1 year of experience