TrustRadius Insights for ShareFile are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Ease of Use: Many users have praised ShareFile for its intuitive interface and user-friendly design, making tasks easy to accomplish.
Security Features: Several reviewers have highlighted the strong encryption measures in ShareFile, providing a sense of security when sharing sensitive information.
Notification System: Users appreciate the notifications feature in ShareFile, which helps them track when files are opened or received, enhancing their file management experience.
Integration with Business Management Systems: Users find the integration of ShareFile with business management systems beneficial for seamless workflow and communication efficiency.
Excellent Support Services: Customers value ShareFile for its excellent support services, flexible pricing options, and frequent software updates that enhance user experience.
Secure Electronic Document Signatures: Reviewers have noted the secure electronic document signature feature in ShareFile as a valuable tool ensuring document integrity and authenticity.
As part of the organization that heavily uses data from a research facility, we have a huge need for a system that securely sends sensitive data heavy files from multiple users to multiple organizations. So ShareFile is heavily used in the organization as a way to securely package the file and send it to multiple parties.
Pros
Clean Interface
Security
Unlimited Storage
Cons
Ability to add Comments/Notes with Files
No editing available for files
No Project management capability
Likelihood to Recommend
ShareFile is a great resource and application for sharing files that are data-heavy and have sensitive information. The software is built for businesses that deal with multiple users and external clients and need to share sensitive information securely. Sharefile also has multiple features that can customize the sharing experience based on the business needs.
VU
Verified User
Project Manager in Product Management (Biotechnology company, 201-500 employees)
Citrix ShareFile is being used across the whole organization. We use it to satisfy our cloud storage needs. We use it for backup of ongoing course builds and to transfer material to be proofed by someone else at Aerolearn.
Pros
Provides a solid cloud storage and retrieval platform.
Provides quick download speeds.
Allows for quick collaboration with others who must evaluate work.
Cons
Upload speeds are not the best.
Adding users to a folder isn't always the easiest.
Viewing zipped files is read only.
Likelihood to Recommend
If you are looking to stream video storage, I don't know if it's even able to do so. It is well suited to providing a solid cloud storage platform where you have feedback and approval type relationships within your organization.
We are a remote team that uses Citrix ShareFile as our "filing cabinet" for all our documents and shared client work. We also use it as a storehouse for our internal training, marketing, and other commonly used documents.
Pros
Great security features when sharing folders or files.
Works offline and allows for collaboration on documents.
Easy to organize folder structures.
Cons
We have had some issues transitioning from DropBox with syncing errors or corrupt files. Not as smooth as expected.
Some files only work on a web browser instead of desktop app (support is easy and helpful, but still this has been an issue and time drain).
Likelihood to Recommend
Citrix ShareFile is a secure file storing and sharing solution for a small, remote team like ours. It has the functionality and security that larger clients and companies need while still being an affordable solution. If sharing folders and files with clients in a secure manner while also securely storing internal documents is a need, this solution hits the mark.
Citrix Files (formerly ShareFile) is probably one of the best storage services around. It has strong security that maintains PICs compliance and has one of the fastest sharing platforms around. This was one of the last things we implemented for a completely cloud-based office environment and couldn’t be happier.
Pros
Secure file sharing with clients.
MS Outlook integration.
Mobile apps.
Security.
Cons
Improve the right signature.
Likelihood to Recommend
Suited for an office with at least 5 users. Pricing is based on a minimum of 5.
We are an AS9100 company that must conform to the NIST 800-171 and the Defense Federal Acquisition Regulation Supplement Clause 252.204-7012 due to doing business with the US Government. Citrix ShareFile is being used by our organization to securely transfer engineering data from our engineers, project managers and estimators to our vendors and customers. Due to the potentially sensitive nature of CUI (Controlled Unclassified Information), it is required for us to safeguard the information and know where it has been and where it went.
Pros
First and foremost, it is simple to use. Within minutes of our purchase of ShareFile, we were up and running with our first user and client.
Second, there are multiple ways to use and take advantage of ShareFile. There is a plug-in for Microsoft Outlook, a desktop app as well as Sync. All options are easily implemented and simple to navigate.
Third, When thinking about simplicity and making it as seamless as possible for your end users, you can also set up ShareFile as a Drive Map that allows your users to take advantage of the Windows file system without dealing with synchronization of account content.
There are so many advantages to this product, however, I feel that the simplicity and functionality are the main advantages. Citrix ShareFile tech support is amazing and they really (if you need help) answer all question extremely fast.
Cons
In my experience with Citrix ShareFile, I have not found any significant CONs to report. Many people may have Drobox and other products...I would say that these products are not an apples-to-apples comparison. There are significantly different pricing structures between products, some of them being a little on the pricey side if you are a small business.
I have heard of a few people having issues with browser compatibility, however, I have not. We have about 20 users that are using IE11 as well as Edge w/ Windows 10 Pro and we haven't experienced any issues at all.
The only function/feature I would like to see improved is the audit reporting and logs. You have to go to each folder/individual to obtain the activity log/report and to me that is cumbersome. I would like to see a centralized audit log generation tool that categorizes the users and the folders and provides details needed.
Likelihood to Recommend
Well suited for people that need to transfer large files between people or businesses. We were using FTP & password (AES256) encrypted Zip files to transfer data, which is fine for an every now and then function but was becoming a hindrance to productivity. The communication between sender and recipient was slowing down the process of delivering and receiving the content due to providing the decryption password etc...With ShareFile, you simply set up the recipient as a client and they get a welcome email to create the account for seamless transfers.
I can't think of any reason where it wouldn't be appropriate to use ShareFile other than it may be cost prohibitive for small businesses. My company found it very affordable when compared to other larger products in the industry. One of the great aspects of ShareFile is that you can add unlimited Clients as you only have to pay for per Employee use.
We primarily use ShareFile for sending large file attachments via Outlook (Windows). We are also using it as a storage tool for housing files for organization prior to ingesting them into Nuxeo (DAM), allowing both clients and users access to files for organization and management. ShareFile is also used to secure distribute sales and marketing materials to our remote devices (iOS) for offsite presentation purposes.
Pros
Integrates with MS Outlook (Windows) fairly seamlessly
Web and iOS remote access
Desktop client that doesn't require full "synch" to desktop like other cloud storage solutions
Cons
Lack of Mac OS mail client integration (Mac Mail or MS Outlook)
Inconsistent desktop synching
Lack of ability to add internal company "clients", requires full user license for those even needing read-only file access
PDF view in iOS can't display documents in single-page format or at full screen with no visible controls. It scrolls through entire document, and has a menu bar constantly present.
Cost - per user, all of the cloud storage solutions are more than using a full Office 365 w/One Drive solution.
Likelihood to Recommend
ShareFile works great as a tool to send files as links, but if there is a request for a name/email when downloading, it does no verification of these emails and it creates "clients" of each one. We end up with inane client names and non-existent emails, so I have to weed through the clients on a consistent basis.
I'm planning to use RightSignature as a quicker way of getting my customer's signed approval for designs without the hassle of sending paperwork back and forth through the post. This will make my job a lot easier and quicker for the customer to get their products.
Pros
RightSignature has made getting signatures from my customers easily! It's instant and you get notifications when the customer has received the form and when it's been signed.
RightSignature is easy to set up and with the trial in place, it's easy to get your forms perfect!
I think that Rightsignature is value for money.
Cons
I would like to see a few more trials added so that I could've set up my forms better to see if they worked for the system.
I'm not sure whether there are any improvements that I can at this moment in time.
Likelihood to Recommend
Rightsignature has helped my business to receive signatures for approval instantly! I've struggled to get a signed approval form from my customers (which is needed before any work can be carried out). As my business grows, I can see that it will become an essential part of my business as approval forms will always be required. From the customer's point of view, I believe it makes my business look more professional and they get their orders quicker!
