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Shape Software Reviews and Ratings

Rating: 7 out of 10
Score
7 out of 10

Community insights

TrustRadius Insights for Shape Software are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Recommendations

Based on user reviews, here are the three most common recommendations for Shape Software:

  1. Consider giving Shape Software a try to see if it meets your needs by taking a demo of the software.

  2. Make use of the support resources provided by Shape Software, such as reading support guides and watching training videos to get up to speed with the software. Users also highly appreciate the great support team available for assistance.

  3. Users find Shape Software's user-friendly interface and seamless integration capabilities to be standout features. They consider it easy to use and integrate into existing systems.

Overall, users highly recommend Shape Software as an affordable and easy-to-use CRM software solution. They praise its reliability, customer service, and suitability for handling commerce, marketing, and customer service online. However, it is worth noting that some users caution against using Shape Software if you desire full control over your customer experience.

Reviews

1 Review

Shape Software: Simple & Straightforward

Rating: 7 out of 10
Incentivized

Use Cases and Deployment Scope

We use shape to aggregate paid media spend from all platforms and pace that spend to meet client budgets. We also use it to provide budget-related notifications and warnings to make sure there is plenty of visibility on the team when it comes to each client's budget.

Pros

  • Platform integrations
  • Pacing accuracy
  • Automated notifications

Cons

  • Automated budget pacing could be more sophisticated - it tends to conflict with platform best-practices in my opinion.
  • Integration with LinkedIn leads would give more accurate picture of conversion volume I believe.
  • More customizable alerts

Likelihood to Recommend

Shape Software is well suited when using "mainstream" ad platforms that have robust integrations. It also works well when budgets are set less frequently and are allowed to run unchanged for a set period of time. Shape Software gets less accurate when frequent budget changes need to be made and when using ad platforms with little to no support built into Shape Software.

BS
Ben Sottek
Paid Media Account Strategist in Marketing at Directive Consulting (51-200 employees)
Vetted Review
Shape Software
2 years of experience
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