helpLine Review
Rating: 9 out of 10
IncentivizedUse Cases and Deployment Scope
We use helpLine company-wide as ticketing and change/release/task system. All requests from our customers create a ticket that can easily be assigned to another department. We mange all internal and external tickets. We also use it for dispositions tools in combination with Careware (also from the helpLine Groupe).
Pros
- No implementation limits.
- Easy handling (masks can be designed freely).
- Various interfaces are available.
- With C# code a lot can be done.
Cons
- The task management tool could be better integrated.
- Relatively high memory usage for heavy users.
Likelihood to Recommend
You can build every business process with helpLine. The Code is completely free (C#). The only limitations you have are in the GUI, there you probably will miss something. But the Servicemask can be designed free.
Vetted Review
5 years of experience