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ServicePro Reviews and Ratings

Rating: 6 out of 10
Score
6 out of 10

Community insights

TrustRadius Insights for ServicePro are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Workflow efficiency: Users found that ServicePro simplifies the process of requesting work and enhances the efficiency of workflow, allowing them to complete all requests in one place while saving time and effort. Many reviewers expressed satisfaction with the automation process and routing features which made their task management more efficient.

Ease-of-use: Reviewers appreciated that ServicePro is easy to use, even for those who are new to it. They found the user interface to be intuitive, making it easy to navigate and complete tasks quickly. Several users also liked that it supports cloud platform accessibility from anywhere.

Customization options: The customization options offered by ServicePro impressed many users who found it easy to configure alerts, canned responses, and categories among others. Some customers praised the platform's ability to allow for expansion by adding additional categories based on dashboards which gave them a clear view of what needed attention.

Reviews

1 Review

Good out of the box functionality - Not built for heavy customizations

Rating: 6 out of 10
Incentivized

Use Cases and Deployment Scope

We use it primarily for field service management and have a mobile app or our technicians to log the outcome of work orders, as well as manage scheduling.

Pros

  • Mobile Application
  • Job Scheduling

Cons

  • Rigid System Design / complex backend model for api access
  • Cumbersome to build inspections
  • Inability to associate Inspections to Appointments, only work orders
  • No batch update capabilities

Likelihood to Recommend

ServicePro has been a reliable tool to associate field service work orders to our NetSuite data. Our company has some niche and specific business use cases - so while I think it has good out of the box functionality, it has not been the easiest tool to build customizations around.

VU
Verified User
Engineer in Information Technology (51-200 employees)
Vetted Review
ServicePro
3 years of experience