Now Assist

Built on the ServiceNow AI Platform, Now Assist combines generative AI capabilities with ServiceNow's workflow automation platform. Now Assist's domain-specific models can be used to improve an organization’s productivity, deliver better self-service, recommend actions and provide answers, and make searches more effective.

Features include:

• Summarization - Generate summaries for cases, chats, and incidents. A guided setup in the Now Assist admin console speeds the process
• Conversational exchanges - Apply GenAI skills in the form of chatbots and virtual agents. Now Assist uses large language models (LLMs) designed for successful self-service workflows.
• Content creation - Help HR, IT, and customer service agents create and edit written content, such as emails and chat replies.
• Code and flow generation - Use AI for code generation to build flows and code. Boost productivity with text prompts that let creators generate and edit quickly.
• Custom skills development - Create and deploy custom GenAI skills that are unique to any business workflows and processes.
• AI search - Give users more meaningful searches, with actionable and relevant AI-generated summaries.
• Accessibility - Interact with Now Assist hands-free using voice commands for increased accessibility and convenience.