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ServiceNow IT Service Management

Score8.6 out of 10

518 Reviews and Ratings

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What is ServiceNow IT Service Management?

Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management, and (on the higher tier ITSM Professional plan) ITAM and software asset management.

Categories & Use Cases

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Top Rated
2025
Top Rated 2025
Top Rated
2024
Top Rated 2024
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2023
Top Rated 2023
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2022
Top Rated 2022
Best Of Customer Support
2021
Best Of Customer Support 2021
Best Of Feature Set
2021
Best Of Feature Set 2021
Top Rated
2020
Top Rated 2020
Top Rated
2019
Top Rated 2019
Top Rated
2018
Top Rated 2018

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Technical Details

Technical Details
Deployment TypesSaaS
Mobile ApplicationNo

FAQs

What is ServiceNow IT Service Management?
Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management.
What are ServiceNow IT Service Management's top competitors?
IFS Assyst, CA Service Management, with CA Service Desk Manager, and Agiloft Service Desk (discontinued) are common alternatives for ServiceNow IT Service Management.
What is ServiceNow IT Service Management's best feature?
Reviewers rate Organize and prioritize service tickets and Self-service tools highest, with a score of 10.